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ISP vs eero

ISP connection is sporadic. It would be helpful to see a connection log within eero so I can provide specifics to the ISP.  I called eero support and was told they are not available to users. 

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  • As a workaround, you can run 2 simultaneous cmd windows with a ping test. Window 1: ping 1.1.1.1 -t and window 2: ping 192.168.x.1 -t

    Run it for 5-30min then hit control-C to cancel on both. It will show you the packet loss for your Internet connection (ISP) and the other from your router.

    You should always have 0% packet loss from your router to your PC.

     

    Screenshot that and show it your ISP for proof. It helps.

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