3

ISP vs eero

ISP connection is sporadic. It would be helpful to see a connection log within eero so I can provide specifics to the ISP.  I called eero support and was told they are not available to users. 

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • As a workaround, you can run 2 simultaneous cmd windows with a ping test. Window 1: ping 1.1.1.1 -t and window 2: ping 192.168.x.1 -t

    Run it for 5-30min then hit control-C to cancel on both. It will show you the packet loss for your Internet connection (ISP) and the other from your router.

    You should always have 0% packet loss from your router to your PC.

     

    Screenshot that and show it your ISP for proof. It helps.

    Like
Vote3 Follow
  • 3 Votes
  • 5 mths agoLast active
  • 1Replies
  • 20Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com