
Eero network no longer compatible with Private Relay
This morning my iPad popped up a notification that Private Relay does not work with my Eero network.
I've been on iPadOS 15 the past week. I have Eero secure enabled. And everything has been working fine since until today it forced me to turn off private relay.
Is Apple's new feature not compatible with Eero? And any fixes coming if so?
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Also having same issue: updated to 6.5 and got the same error message in iOS. I'm really looking forward to using Private Relay as much as possible. I can think of nefarious reasons why eero/Amazon wouldn't want people to use it, but I'll give them the benefit of the doubt for now, hope it's just a mistake. They're going to have a lot of unhappy or ex-customers if they maintain a block on this feature.
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Can we get a position from Eero on this? Is this a “fix” that’s in the works? I know Apple releases these new features without enough advanced notice for others to adjust, so I can be patient while you work through fixing it, but I need to know that a fix is in the works. If, on the other hand, you intend to leave it as is, then it’s only fair that you let us know that so we can make a decision as consumers and customers whether we’ll stick with your product or go elsewhere.
We as individuals may not have much left for a voice, but we can still make statements with our $s. Just to be clear, if there is no intent to fix this, then my Eero system will be on eBay shortly and another solution active in my home.
Seriously hoping for a formal Eero reply here.
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Within the eero app follow these steps.
- Click on Discover tab on bottom nav.
- Select "eero Secure" at top to drill down.
- Scroll down to the Advanced section at bottom, and select "Block & allow sites"
- Select Allowed tab and then you will see an "Add Allowed Site" button.
- Click on this to add the entries James listed above
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Enable Allow for Network.
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It may ask you to allow aliases it finds, click to add these as well.
Hope this helps everyone.
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Thanks to those who found and posted the related solution! Really appreciate it. I made the changes remotely on my network, will test it tonight when I get home. Sounds like it’s fixed, based on other responses. That solution makes is logical, what isn’t is why it’s not globally white listed by Eero. Still, if this addresses it, then so be it.
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UPDATE: The fix worked for a little while, but for a couple days now, even with the domains whitelisted, again I'm getting the "Your network settings prevent content from loading privately" error in Mail on iOS and macOS, even with Advanced Security and Ad Blocking turned off in eero. I used Little Snitch to see if the OS was trying to reach any other "mask" domains, but did not see anything new.
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Eero, just know that firmware issues sours existing users, and keeps new ones away too. I know you don’t like issues either, but apparently something has to change on Eero’s side of things for faster resolution or widespread rollbacks or something when issues occur. Also, for the love of everything why is there no ability to hold off on firmware upgrades? If you are going to force people to upgrade at minimum give the option to remain one or two versions behind for stability’s sake. 60 day hold option people can choose to let bugs get worked out. Something, anything needs to be done for Eero’s reputation and customer happiness.
I’m testing a TP Link x20 mesh setup now and it’s working out great! Zero issues so far and I’m at twice the speed of the Plume based system I’m coming from, maxes my internet speed when connected wireless, when on secondary mesh APs no less, so I am happy. Full 200mbps no matter where I test at. I’ll upgrade to a higher end TP Link system now that I know it’s a solid solution.
I will continue to read here, and maybe one day I’ll join if things get better and forced upgrades don’t continue to bring people down. Thanks again for all the valuable information everyone!
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I tried the steps above (eero secure + subscriber) and it would work for a day or two, then it would stop working. I opened a case with eero Support and this was the disappointing response I received:
“Hello Peter,
Thank you for contacting eero technical support!
Sadly eero secure + is not compatible with iCloud private relay.
You would not be able to use both of them at the same time.
Let us know if you require more assistance on this.
Have a nice day,”
I’ve asked if deactivating eero secure + would resolve the issue but haven’t heard back yet.