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Eero network no longer compatible with Private Relay

This morning my iPad popped up a notification that Private Relay does not work with my Eero network. 

I've been on iPadOS 15 the past week. I have Eero secure enabled. And everything has been working fine since until today it forced me to turn off private relay. 

Is Apple's new feature not compatible with Eero? And any fixes coming if so? 

68 replies

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    • premier_blue
    • 2 yrs ago
    • Reported - view

    I just received a notification a few moments ago.  

    • rminear68
    • 2 yrs ago
    • Reported - view

    I had the exact same message this morning.  But for me, I I've wanted it off at home, and actually blocked it with pihole.  I just want to be able to use while away from home. 

      • eero_support
      • 2 yrs ago
      • Reported - view

      Hello rminear68 chump247 premier_blue ,

      You can turn off Private Relay for just your eero network by going into your iPad or iPhone in the following area: open the Settings app > select Apple ID (at the top above Airplane Mode) > select iCloud > select Private Relay > toggle off the “Private Relay” switch

      On a MAC you can disable Private Relay for your eero network by doing the following: pen System Preferences > click Network, select the eero network name (must be connected), uncheck the "Use iCloud Private Relay" box

      Alternatively you can disable Private Relay for every device on your network by adding two links to the block list.

      mask.icloud.com

      mask-h2.icloud.com

      • Betsy
      • 2 yrs ago
      • Reported - view

      James I have this issue too. I don’t want to turn off private relay. It’s a major feature of iOS15 that I love. I’ll get a new router system before I turn off private relay for sure. Please resolve this on your end!

      • sri
      • 2 yrs ago
      • Reported - view

      Betsy Same here. I dont want to turn off private relay. I want Eero to make it so that I can continue using private relay

    • Jason658
    • 2 yrs ago
    • Reported - view

    I have also same issue any suggestion regarding this so please reply. Thanks in advance.

     

    MyCCPay

    • Scheringj
    • 2 yrs ago
    • Reported - view

    I also have this issue. I want to use private relay while on my eero network. It only stopped working with the 6.5.0 update please fix it.

    • mattstaton
    • 2 yrs ago
    • Reported - view

    Does Eero have a whitelist?

    • RGordon013
    • 2 yrs ago
    • Reported - view

    I too expect to be able to continue to use private relay on my home Eero network.  FYI, I haven’t updated to 6.5.0 yet and am also getting the message.  I’m currently on v 6.4.0-2092.

    This seems like something that should be addressed.

    • matthewearle
    • 2 yrs ago
    • Reported - view

    Also having same issue: updated to 6.5 and got the same error message in iOS. I'm really looking forward to using Private Relay as much as possible. I can think of nefarious reasons why eero/Amazon wouldn't want people to use it, but I'll give them the benefit of the doubt for now, hope it's just a mistake. They're going to have a lot of unhappy or ex-customers if they maintain a block on this feature.

    • RGordon013
    • 2 yrs ago
    • Reported - view

    Can we get a position from Eero on this? Is this a “fix” that’s in the works? I know Apple releases these new features without enough advanced notice for others to adjust, so I can be patient while you work through fixing it, but I need to know that a fix is in the works.  If, on the other hand, you intend to leave it as is, then it’s only fair that you let us know that so we can make a decision as consumers and customers whether we’ll stick with your product or go elsewhere.

    We as individuals may not have much left for a voice, but we can still make statements with our $s.  Just to be clear, if there is no intent to fix this, then my Eero system will be on eBay shortly and another solution active in my home.

    Seriously hoping for a formal Eero reply here.

      • frozo
      • 2 yrs ago
      • Reported - view

      RGordon013 I am 100% with you on this. 

      • birdsey
      • 2 yrs ago
      • Reported - view

      RGordon013 Ditto. I'm running eeroOS 6.5.1. I was hoping that would fix this issue but I was notified yesterday that iCloud Private relay cannot be used on this network, so the issue persists. I totally understand that a fix could take a few weeks, but it would be nice to know a fix is coming or that the issue has even been acknowledged by erro.

      • msfeinstein
      • 2 yrs ago
      • Reported - view

      RGordon013 count me in on this as well. I’d rather use iCloud private relay than eero, if I have to choose. 

      • sri
      • 2 yrs ago
      • Reported - view

      msfeinstein +1 on making private relay work on Eero. I got the same message. Eero, can you let us know if you are working on it?

    • premier_blue
    • 2 yrs ago
    • Reported - view

    Hi All,

    I initially clicked Use Without Private Relay several weeks back.  Today, I went back in and enabled Private Relay on all my Apple devices and thus far, things appear to be working ok.

    • dppeak
    • 2 yrs ago
    • Reported - view

    Within the eero app follow these steps.

    1. Click on Discover tab on bottom nav.
    2. Select "eero Secure" at top to drill down.
    3. Scroll down to the Advanced section at bottom, and select "Block & allow sites"
    4. Select Allowed tab and then you will see an "Add Allowed Site" button.
    5. Click on this to add the entries James listed above 

      mask.icloud.com

      mask-h2.icloud.com

    6. Enable Allow for Network.

    7. It may ask you to allow aliases it finds, click to add these as well.

    Hope this helps everyone.

      • matthewearle
      • 2 yrs ago
      • Reported - view

      dppeak worked for me, thank you!

      • mrthrd
      • 2 yrs ago
      • Reported - view

      dppeak this is the solution. Worked for me. 

      • matthewearle
      • 2 yrs ago
      • Reported - view

      Here's the support doc for the above: Prepare Your Network or Web Server for iCloud Private Relay.

      • obviouslysilent
      • 1 yr ago
      • Reported - view

      dppeak keep in mind you have to subscribe to this. For this price of unit I should be able to control this….

      • frozo
      • 1 yr ago
      • Reported - view

      obviouslysilent it doesn’t work anyway. I did this the day it was posted. It works for a day or so and then the error comes back up again. 

    • RGordon013
    • 2 yrs ago
    • Reported - view

    Thanks to those who found and posted the related solution! Really appreciate it.  I made the changes remotely on my network, will test it tonight when I get home.  Sounds like it’s fixed, based on other responses.  That solution makes is logical, what isn’t is why it’s not globally white listed by Eero.  Still, if this addresses it, then so be it.

    • RGordon013
    • 2 yrs ago
    • Reported - view

    I added those to my white list and am still getting the notice that relay isn’t available. Going to try a restart of the network and ensure I’m on the latest release. Otherwise there must be additional settings needed. 

    • matthewearle
    • 2 yrs ago
    • Reported - view

    UPDATE: The fix worked for a little while, but for a couple days now, even with the domains whitelisted, again I'm getting the "Your network settings prevent content from loading privately" error in Mail on iOS and macOS, even with Advanced Security and Ad Blocking turned off in eero. I used Little Snitch to see if the OS was trying to reach any other "mask" domains, but did not see anything new.

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