0

Download speed still seems capped after soft reset

My current set up is 3 eero pro 6 and 1 eero. I recently had Frontier Fios 500/500 and decided to upgrade to 1000/1000. The technician came out and they provisioned the new speed. However, after running a speedtest in the Eero app on the main gateway, I am see speed of roughly 450 download and 950 upload (close to 1000 I expected). The technician tested on his own router and can see the fiber line providing close to the 1000/1000 speed.

After doing a soft reset on the main gateway only, I am seeing the download speed increase but still capped off around 750 while upload still close to the 1000. Do I need to do a hard reset to see the changes? I prefer to avoid setting up the network all over again. 

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 10 days agoLast active
  • 1Replies
  • 9Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com