eero base station not back online after power outage

I have Eero with RCN (provider) and it worked fine. Until this morning where my apartment building had a power outage.  Power got back quickly and my Internet router also quickly recovered ... but my eero base station has not been able to get back online despite multiple re-start attempts over the last 6 hours. I have double checked all cables. I have disconnected the beacon unit.  RCN tech help said it was normal to take 20 mins before the eero would be ready, but its now 6 hours and counting ... RCN can first send a technician on 5 days ... but we are working from home and thus dependent on having internet.

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 6 days agoLast active
  • 4Views
  • 1 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support