eero Pro 6 Version 6.13.3-11 Inconsistent Internet Connectivity over Wi-Fi

Hi eero

We use four eero Pro 6’s across a medium-sized company of 20 people. There are approximately 1-2 devices per person (computers, phones, printers, etc). Windows 11 is the most widely used OS with a couple of Apple users on the latest version of macOS. Mobile devices are mostly iOS with a few on Android. All devices connect through Wi-Fi

All routers are version 6.13.3-11 as of this post

Those with Windows 11 computers have been experiencing intermittent internet connection since the beginning on January 2023. That is, the Windows devices are connected to the network but are unable to access the internet over several parts of each day. There's no obvious reason why and for how long a device will be unable to connect to the internet for. macOS and mobile devices are unaffected and have a stable connection

Throughout 2022 we never once had connectivity issues

I’ve restored all routers to their factory settings and created a new network. This did not fix the issue

What are the next steps I can take? Shout if you require any further details



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