Connection issues

I have a strange issue.  I have a surface Laptop 4 that was recently upgraded to Windows 11 that is my work computer.  When I connect it wired or wireless to my network I did a lot of lag and dropping on the connection.  However when I attach it to my guest network via wireless I have no issues.  I also have my person Mac which is hardwired into network and I am having no issues.  I am wondering if others have seen this issue.  I have put in a ticket to support.  Thanks  David

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I had the same issue with Surface Laptop 4. I installed the latest NIC drivers from intel website and that fixed it.

Like Follow
  • 2 mths agoLast active
  • 1Replies
  • 22Views
  • 3 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support