Request: Dynamic DNS Support

chandlervdw Well, I believed I saw this suggestion 4 years ago, and Eero still not adding this feature. I believed they just don't care about our voice and will not act on that. I gave up already.

chandlervdw I gave up, too. I needed a NAS, so I’m using my Synology NAS to take care of dynamic DNS. It’s a shame, since this is a feature available in less sophisticated and cheaper network hardware.

For those unaware, eero announced DDNS today as part of the Secure+ suite of features, which is a subscription-based service. Agree that this is disappointing that it’s a paid service rather than fundamental part of the base router services as with their competitors. This may be where community voice needs to be heard. 

https://blog.eero.com/introducing-ddns-for-eero-secure/

Skyedog I agree. So let it be heard - this is a feature request from FOUR years ago, and it was standard on less expensive consumer routers then. Putting this behind the paywall is an insult to eero's long time users.

johnnymacnchee I was super disappointed with eero's decision as well!! Come on. We asked for so many years and DDNS is more like a standard feature for all routers, even those low-end ones. I paid close to $900 CAD for three eero pro 6 and we needed to pay for a feature that's like a standard feature for all other brands?

I promise you eero, I will never use your product again in future and I will also telling all of my friends "DO NOT" use eero. PERIOD!

Wow, what a joke. I was expecting the ability to use one of the free dynamic DNS services. I'm not going to pay for the eero secure subscription to gain access to this feature, and I won't be buying or recommending eero products if this fundamental feature is not provided.

This is very disconcerting. I wish I had gone with Google Wifi now. 
 

eero dev team: tell your leadership that they are burning bridges with the type of customers that may otherwise have become loyalists. I guess there’s still time to fix the mistake of paywalling this standard feature. 

johnnymacnchee This move by the eero team is so frustrating. We have waited so long only to hear that we have to pay another 10€/month for this? That's even Spotify or Netflix cheaper and you really get something out of it. Especially for a feature that every 20€ router can handle? I really regret my decision for the eero system and i will try to sell it or send it back to Amazon.

Maasstteerr I was only with eero for a short time, in that time I had super stable wifi but the lack of features, putting ddns behind the paywall and finally the eeros blocking access to login to my mobile phone account management page even after being put in the allowed list was the final straw. I returned mine after speaking to amazon customer services. I replaced my system with the Asus RT-AX58U wifi 6 router. Full parental controls, trend micro security software all included for free - plus I have ddns, openvpn and more for £158. It covers my small uk sized 3 bedroom house with ease and in the same room as the router on my 1gig broadband connection I get near line speed at 860mbps to my m1 macbook air. Yes its not as simple as the eero however it's only complicated to a non tech person if they want to dig into the more advanced features.