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Customer moved and doesn't have login info.

Hi there,  

  Ran into a little problem with a customer's eero system.  The company who initially setup the 3 eeros in the customers old house didn't provide the customer with their account info or it was lost.  She had bought 3 more eeros to cover the new house and planned to use all six to cover the property/guest house etc.  I tried factory resetting the main old eero and tried to setup it as a new unit because the old settings wouldn't work. It then told me the eero was associated with another account. Ugh.   I then used the new eeros with a new account and setup was a breeze. She was happy to be online after no internet for 2 weeks. but.... How can I get the previous eeros to connect to this new location/account to maximize coverage and reliability?  

 

Thanks, 

Eric

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