Any ideas on how to connect a 10 year old Brother hl-2170 wireless printer? 2 hours of calls to eero and brother have not resolved.....

The eero app says the printer is connected, it shows in printers and scanners, and the brother network config page confirms the IP address but I get a "not connected" message when i try to print....almost ready to get a new printer, but maybe i should get a new router instead?

2replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I have a HL-2170w as well and it’s always had issues for me on wireless—not just with eero. I often have to turn it off/on after sending a print job and then it finally will print.

    I only print at home maybe 10x a year, so it’s not that big of a deal to me.

  • I just installed my first eero network and with a little google search and a bunch of persistence, I got my old HL-2170W up on the network.  All credit goes to this blog (http://appletechtalk.com/brother-hl-2270dw-wireless-setup) which specifically addresses getting the old Brother printers (which have been great workhorses) on to wireless networks.

    I found the directions to be flawless.  In my situation the only things that could have used some clarification were as follows:

    1.  For Authentification Method, I used: WPA/WPA2-PSK
    2.  For Encryption Method, I used: AES
    3. When asked for "Network Key or Passphrase", enter your wireless network password in the WEP section, NOT the section below it that has fills for UserID and Password

    Also, in the 9th step of STEP THREE (Type the IP Address of the Brother machine Printer Settings report into the web browser address line), I found that it did not work on my PC that was wired to the network, but it worked well on my MacBook Pro that was on the network via WiFi. 

    I was so thrilled that this worked that I had to share it as clearly others have encountered this same problem.

Like Follow
  • 6 mths agoLast active
  • 2Replies
  • 420Views
  • 4 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support