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Wireless device in same room as eero keeps dropping

I have a device (Helm, a personal email server) which sits on top (not inside) of a bookshelf about 12 feet away from my eero gateway. It seems to prefer the 5GHz wireless band. Is there any reason for this device to constantly drop it's connection? It's literally in the same room as the eero. My $25 garage sale Linksys EA8500 router worked flawlessly with this device for the last years. All of my devices could reliably connect and stick to it... and it was in the basement closet!

I suppose I could pause the 5 GHz network, force my email server to latch on to the 2.4 GHz network, and hope it sticks to it.

Earlier, I switched the DHCP setting from Automatic to Bridge (because I have CenturyLink and need to use their crappy modem/router due to eero not supporting PPoE). Ever since, the wireless connection to this one device has been ultra poopy. Could that be why?

Just a note: before this, I had to put my eero into Legacy mode. Several of my Amazon Echo Dots along with my daughter's school laptop weren't seeing the broadcast SSID from my eero.

Somehow, for an expensive wireless device... basic connectivity is expected to work.

Maybe I need to go fetch my old router from the Goodwill box and send eero back.

This is maddening. I've spent the last six hours (a solid hour of that on the phone with eero support) working on trying to get to the bottom of this.

Any advice on what could possibly wrong here?

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  • Do you have any of the Labs features enabled? If so, turn them all off

    Do you still have WiFi enabled on your CenturyLink router? If so, turn that off

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  • The labs features are not available in Bridge mode (sadly). So, they're off by default now. No, wireless radios are off on the CenturyLink router. Just using it for PPoE and to get me internet access.

    So, I have no put my eero back into automatic mode and -- against what I wanted to do -- went ahead and put it in the dreaded basement closet (where my switch is). So now things seem to be more stable with this one device (oddly), but my wireless speeds are slower. *sigh*

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  • Same issue with RoKu player.  Never had that issue with my old Apple Extreme.  These routers are so limited  in user configurations.  

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    • Hello tedtlaw ,

      Thank you for reaching out to us and welcome to the Community! I understand that devices dropping off your network can be very frustrating and I would like to assist you in troubleshooting why this is happening. This is not normal behavior and we have many customers that are not experiencing this behavior with their Roku devices. 

      The first step when trying to troubleshoot any connectivity behavior is to verify placement of your eeros. It is important to understand that each eero broadcasts as strongly as the next with a few exceptions between the different models of eeros. Each eero is constantly sending and receiving signals to the devices in range and the other eeros. When eeros are placed to close together this can cause congestion of the WiFi in the area and devices can sometimes drop offline. So lets start by verifying placement of the eeros.

      If you have more than one eero make sure they are at lest 35-45ft away from each other. This not only helps coverage, but it also reduces the congestion on the WiFi around the eeros. Also, please review our placement article below and ensure that your eeros are placed optimally so they are receiving the least amount of WiFi interference as possible.

      https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

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  • If Eero device are going offline, it is due to disconnection of system you place. The things you have to notice if device going offline or drops.

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  • The  Roku dropped connection twice from an established WiFi connection. I had to reboot the Roku. The Roku is about 7 feet from the eero.  I turned off the eero band steering feature to see if that would stop the random drops.  So far, the issue has not reoccurred. 

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  • Hello,

    Please visit below article, its surely help you.

    https://blog.eero.com/10-surprising-reasons-home-wifi-lags-drops/

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      • Gregory79
      • Gregory79
      • 4 wk ago
      • Reported - view

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  • If Eero device are going offline, it is due to disconnection of system you place. The things you have to notice if device going offline or drops.

     

    prepaidcardstatus

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