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Bose Soundtouch 10 speaker won't connect

I've had a Bose Soundtouch 10 smart speaker connected to my Eero Pro network for a few years, but didn't use it much and recently noticed it wasn't connected. I repeatedly went through the setup in the Bose Soundtouch app to connect to wifi but it errors out after I enter the wifi password with the message "Wifi connection timed out". In the Eero app, the speaker briefly (less than a minute) shows as connected but then disappears when I get the Soundtouch app time out error. I have reset the Bose to factory settings but got the same error. Any other ideas to get it connected to my wifi?

4 replies

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    • radamnyc
    • 3 mths ago
    • Reported - view

    amazing. this just started happening to me too. if i bring the Bose speaker next to the router it works fine, in the other room with the eero it will not connect.  It had been working fine for over a year and then just stopped.

      • Edmundo12
      • 3 mths ago
      • Reported - view

       I haven't solved this yet. Let me know if you figure it out.

    • HarleyE1
    • 2 mths ago
    • Reported - view

    If you haven't already, try performing a network reset on the Bose SoundTouch 10. This can often resolve connectivity issues. To do this, press and hold the 1 and Volume - buttons simultaneously for about 10 seconds until the Wi-Fi indicator blinks amber. Then, set up the Wi-Fi connection again.

      • Edmundo12
      • 2 mths ago
      • Reported - view

       I did the reset as you said. The Bose app said there was an update, which I accepted. After the update, I tried again to pair with the Alexa Show 8 2nd Gen device with no luck. The Alexa app could not find the Soundtouch 10 speaker (the Soundtouch 10 was in bluetooth connecting mode), and said that the Soundtouch 10 (and another Soundtouch 300) are "incompatible". Both Alexa and the Bose are connected to the same wifi, and both Bose speakers otherwise work fine.

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