AgentEccks  This saved me!  Before this, I'd save the settings (wrongly putting 192.168.1.1 in the gateway IP box), save it, said it would reboot the router, but kept defaulting back to Automatic.  Changed 192.168.1.1 to 192.168.1.0 (don't ask me why) and it worked, including...   Manual IP page coming up as expected the next time in the app config, and, curiously, the main app page now shows the eero IP of being 192.168.1.1, even though I had to enter in 192.168.1.0 to get it to "take."  Who knows.  Thanks for this post.  Gold.  Would have been dead without it (or had my network on 192.168.4.1, which I didn't want).

helispot  I'm glad it helped!  😉

AgentEccks I am really struggling with the changes that I believe adding my Eero has caused (not necessarily bad, just disruptive until I figure it all out).  The devices on my network used to be able to talk to each other, they saw each other.  Now they do not fully do so.  I believe the reason is that some devices now have IPs 192.168.1.XX (which is the way they have always been) while others, in no pattern I can discern, have 192.168.4.XX.  As a result, some devices can see each other, others cannot.

Your posting "Changing Gateway IP address and range" was helpful as was the rest of that thread.

I am trying to force the Eero to have 192.168.1.XX IP addresses.  I began following your input and became confused.

Perhaps your entry that reads:

Starting IP: 192.168.1.0
Subnet mask: 255.255.255.0
Starting IP: 192.168.1.110
Ending IP: 192.168.1.254

Was intended to read:

Subnet IP: 192.168.1.0 ("Subnet" rather than "Starting", this is the order in which these items appear on the UI on my phone as shown in the embarrassingly large screen shot below)
Subnet mask: 255.255.255.0
Starting IP: 192.168.1.110
Ending IP: 192.168.1.254

Jay

jstevans Thank you for this! 

I too was very confused by the double "Staring" IP address settings that were listed in a couple of the posts (the original and one reply). THANK YOU for clearing that up for me!

These are the settings that worked for me. After rebooting my Eero, it had a Gateway IP of 192.168.1.1 and all of my WiFi devices began getting addresses after 192.168.1.110.

Subnet IP: 192.168.1.0
Subnet mask: 255.255.255.0
Starting IP: 192.168.1.110
Ending IP: 192.168.1.254

Thanks again!

Tom

jstevans Hello...

My post is exactly what I intended. By your own image, you first need to select your network prefix. Obviously you want in the 192.168.0.0 network:

Then you will need to enter the Sub IP range to match (192.168.1.0) you cannot set it to 192.168.1.1 - it will not work. It needs to be the 192.168.1.0 (at least in this example) obviously it would be different if you selected differently above:

The starting IP and Ending IP can be whatever suits you. Those were my selections since I already have LOT of static IP's below the 192.168.1.110 (it still hands out empty slots below there even though I do not want it to)

I believe when I did the automated setup (wizard), it actually setup to the 192.168.4.X network which required me to redo everything and ALL my devices because they had already connected (power down the devices, update the static IP in the App then power up the devices once again to get correct IP's).

Once you reboot after applying the setting above, you should see this:

My second eero is set with a static IP of 192.168.1.2 making sure that all devices are in the same network and guests are on their own segment as well, keeping them out of the home network. If I had another eero, it would be set to 192.168.1.3.

I hope that helps clear things up.

jstevans Also FYI...

Ending IP can not go past the 254 limit. You can set it less than that, but not more, that won't work either.

jstevans My bad...

I just realized the "double starting IP"...Yes, you are correct:

IP Prefix:                           192.168.0.0
IP Subnet/Lease:             192.168.1.0
Subnet mask:                   255.255.255.0
Starting IP for Handout:  192.168.1.110  (Whatever suits your needs, mine 192.168.1.110)
Ending IP Range:             192.168.1.254 (Whatever suits your needs - Max 254)

AgentEccks Thank you for such a thorough response.  I will now dive in and get me network back in order.  Thank you again.

To the Eero team - this situation where installing the Eero changes the 192.168.1.xx used in most residential installations to 192.168.4.xx should be made very clear in the installation process.  Those of us with any fixed IP addresses get burned by it and the "fix" of moving to manual DCHP and forcing a 192.168.1.xx mode is not at all evident.

In fact, I would strongly suggest adding an explicit option during the setup process to use 192.168.1.xx with an explanation as to why. I know the "4" can identify the IPV4 addresses as the "6" ca identify the IPV6 ones but really, is that worth the disruption caused by surprising us?

Thanks to the community!

Jay

AgentEccks One more question - just checking to be sure this is the process I should use to get back to a 192.168.1.xx network.

1. Open Eero -> Settings -> Network settings -> DHCP & NAT
2. Change the DHCP & NAT from Automatic to Manual IP
3. Leave IP Prefix unchanged as 192.168.0.0
4. Edit Subnet IP to be: 192.168.1.0
5. Edit subnet mask to be: 255.255.255.0
6. Edit Starting IP to 192.168.1.110 (or as low as desired)
7. Edit Ending IP to 192.168.1.254 (or lower if needed)
8. Bridge remains off (unselected)
9. Save all these using the button in the upper right corner
10. Approve the reboot and wait for the Eero UI to show my three Eeros are connected again
11. Reboot ALL my devices so the new Eero settings above force each device into a 192.168.1.xx IP address

How'd I do?  My family might fire me from my IT job if I leave them without Wi-Fi again, gotta get this right.

Thank you again for your time and assistance.

Jay

jstevans Sounds about right.

Keep in mind that if there is something you want on a specific IP, you will need to add that device MAC ID and IP reservation prior to rebooting the device.

I had a spreadsheet of all my connected devices and shut everything down (luckily my wife was out of town at the time I did all this), entered each device into the app then went one device at a time to make sure everything connected where I wanted it.

I have blocks of IP's set for categories, i.e. Routers 192.168.1.1 / 192.168.1.2, etc. Printers, Entertainment equipment, devices, computers, printers, security cameras, VoIP devices, appliances, smart devices etc.... That is why I wanted to start handing out IP's at the x.x.x.110 threshold.

AgentEccks You are a very organized soul!  Admirable.

You say that if I "if there is something you want on a specific IP" then I "will need to add that device MAC ID and IP reservation prior to rebooting the device." 

I think that if the device, such as a desktop/laptop/printer/etc. can be set to a specific IP within itself then I can just set it's IP and Im done - true? 

I think your comment related to less flexible devices, like a TV, which I cannot set internally to a fixed IP?  For that dumb-ish device I'd do what you mentioned, power down the device, load the device's MAC and my desired IP for it into the Eero, then turn the device back on.  Did I get it right?

As an aside - I just got the "Eccks" = X.  Slow some days.  Very slow some days.

Jay

jstevans LOL...

Yes, that is correct. But since I still have issues with the router handing out empty IP spaces below the x.x.x.110 threshold, I have concerns that it would always work, but my printer does seems to work that way.

AgentEccks After a long pause while addressing other tasks I finally got back to getting back to a 192.168.1.xx network.  I followed the steps above and things mostly worked.  Once I put the Eero into Bridge Mode to resolve the conflict between it and my Verizon FiOS router (search this site for FiOS for more info, annoying that this wasn't mentioned in the Eero setup - or that I didn't see it) everything was perfect!

I'll eventually figure out the FiOS router issue and get off Bridge Mode but right now I'm happy.  Special thanks to AgentEccks.

jstevans I had FiOS when I lived in California, but I only had if for Internet so I didn't have any set top boxes. I'm guessing you are keeping the FiOS router for the Set top boxes??? If so, I would try putting the FiOS router into bride mode and let the eero routers handle the rest.

Anytime you have two routers in the mix, you can expect some issues if they are both configured using the same network IP's and are both trying to hand out IP's to devices trying to connect to the network.

I'm glad that you were able to get things updated and working.

AgentEccks excellent write up!   Thanks

AgentEccks Thanks for this, but we can also get more than 254 IPs as you can see it in the screenshot

AgentEccks thanks for that!  I do this for a living and got stuck, immediately went to search in case it was some weird consumer facing thing, this makes sense. 

PeeplesP1   RE "log in to the router as an administrator"

I am not sure if this is possible with a standard purchase, but my 2 eero routers were provided by my ISP so trying to go to the base IP address of 192.168.1.1 results in the following:

• "eero secure

  Whoopsie
  Your device is not allowed to access this site.

  We hate to be the bearers of bad news, but this site has been blocked. If you believe that this site was categorized incorrectly, you can report it as inaccurate."

I assumed that this message was due to the fact that no Web GUI was available, but maybe it  is locked by my ISP???

AgentEccks You are most likely seeing this because you tried to go to the IP address of your eero device using a web browser. They don't have a Web GUI as you guessed, so the ONLY way to configure the eero devices is through their Android or iOS app, unfortunately. 

I really debated purchasing the eero system due to this limitation. And as I sat there configuring it on my little phone, reserving numerous IP addresses and entering MAC addresses, all the while my phone battery began to get dangerously low, I really hated myself for choosing it. I can't understand why they don't give us a Web GUI so I can use my 28" monitor, right alongside my Excel spreadsheet of IP addresses to configure it, instead of my little phone...arghhh.