Plex remotes access using EERO

So I just upgraded my old apple router to EERO PRO. And the one thing I am having trouble with is I can not access my plex media remotely? I have read a few things saying that EERO can not do this unless it is set in bridge mode? if this is true this would totally negate the reason to have such a nice router setup. Is there any one that is having success with plex remote access and using EERO routers?

14replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • You need to set up the appropriate port forwards.

    Reply Like
  • under the plex server it tells me to Manually specify public port and i click that box for the port it suggest. then i go into the EERO app and enable port forwarding under my mac mini (my plex serve is stored) and do the port it tells me to do but still can not reach the serves remotely. I am really hoping to get this working so I can recommend these routers to my family and friends  

    Reply Like
    • Seven7527 I use Plex on my eero network and you don’t need to manually set a port in Plex or port forwarding in the eero app. Just enable remote access in Plex and Plex takes care of everything.

      Having eero in bridge mode would make this not work.

      Reply Like
  • Ok so I went deleted the port forwarding rule. And restarted the Mac mini and the router and still can not connect remotely? Wish I could figure this out 

    Reply Like
    • Seven7527 you probably need to turn on UPnP in your eero network settings. 

      eero app > Network Settings > Advanced Settings

      Reply Like
  • Just checked and yes it was already enabled. So no that’s not the answer 

    Reply Like
    • Seven7527 that’s really weird. Do you have another router in front of your eero? What I mean is, is your eero plugged into strictly a modem, or is it a modem/router combo?

      Reply Like
  • I have a att U-verse router modem but it’s in bridge mode. It the same router modem I was using with my old Apple airport with no issues.  

    Reply Like
    • Seven7527 AT&T states they don’t let you out your Uverse gateway into bridge mode. Are you actually running it in bridge mode, or are you referring to IP Passthrough mode? If it’s the passthrough option, did you switch the MAC address for that configuration from your Airport MAC address to your eero gateway MAC address?


      Reply Like
  • Ok yes you are correct. So logged in the modem router and had to go to fire wall status and add my eero to the list of allowed devices. Also set it up (DMZplus mode) - Set the selected computer in DMZplus mode. All inbound traffic, except traffic which has been specifically assigned to another computer using the "Allow individual applications" feature, will automatically be directed to this computer.  After that i restarted the modem and routers and now everything is working great!!! Thanks for your help

    Reply Like
      • t0lbert
      • t0lbert
      • 6 mths ago
      • Reported - view

      Seven7527 can you please explain this more?  im in the same boat as you were.  can't get it to work.  have same modem.  messed with the setting on uverse modem. no luck...thanks

      Reply Like
  • I also have same eero + ATT U-verse setup. Port forwarding as in https://support.eero.com/hc/en-us/articles/207908443-How-do-I-configure-port-forwarding- fixed my plex issue.

    I did port fowarding for my mac where plex is installed

    Reply Like
  • I have the same issue but my setup is eero+Verizon Fios router. Do people have any suggestion if the setup above will work. i did what is listed here https://support.eero.com/hc/en-us/articles/207908443-How-do-I-configure-port-forwarding- but no luck.

    Reply Like
  • try disabling ipv6 in plex settings (Network), eero and fios router. restart everything. Not sure if it will work in your case. sometime ipv6 causes issue

    Reply Like
Like Follow
  • Status Answered
  • 6 mths agoLast active
  • 14Replies
  • 896Views
  • 6 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support