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Eero drop out connection issues

Hello, 

I need help. 

I have a two story 1800 square foot house. I have one eero in the garage that is delivering internet to the whole house. I have century link internet just as the ISP provider. 

Here is what happens. 

Randomly during the day my internet connection will fail at home. But I know for a fact its the Eero that is failing. For example it just happened and I logged into my router and tested the connection and there was no issues. I pulled up the Eero app and there was the error message about there being no internet connection. 

This seems to happen everyday to my family and us and I have no idea whats up?

Please help. 

I'm willing to share any data to get this fixed because this is annoying. 

 

Thanks, 

Gilbert 

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  • Hi gjaramillo39 —

     

    Thanks for reaching out and sorry to hear about the issue you're running into. For this particular issue we'll need to be able to take a closer look at at your network to figure out what's going on. At your earliest convenience, please give us a call at 1-877-659-2347 or email us at support@eero.com so our technical support team can help.

     

    Thank you,

    Joey, eero Customer support

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