436

Feature Request: Bandwidth Monitor

With Comcast and others adding bandwidth caps id love to get internal alerts since Comcast numbers are so out of whack. 

407 replies

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    • yepher
    • 5 yrs ago
    • Reported - view

    So 15 minutes with the protocol and this seems rather interesting:

     

    This call "api-user.e2ro.com/2.2/networks/[NETWORK_ID]?" for some reason returns the Lat/Long of where the device is. The fact that Eeero needs that is odd. But this call "api-user.e2ro.com/2.2/networks/[NETWORK_ID]/guestnetwork?" (for instance) returns the network name and the password. So I guess someone who is able to access your eero account on the internet can easily get your network password and location of your device. I guess the saving grace is the geoIP is not overly accurate. If I find my home address returned in the data that would be a different story.

     

    If it turns out the auth mechanism is easily hacked it seems like a fairly major security issue to me. 

     

    Anyway, security is not my focus at the moment but thought it was interesting (scary)...

      • yepher
      • 5 yrs ago
      • Reported - view

      Jeff C. Thanks for the response. If I find any real security concerns I will be sure to share at secuirty@eero.com or Bugcrowd.

       

      Thanks.

      • yepher
      • 5 yrs ago
      • Reported - view

      Found a few minutes to work on the proof of concept this morning.

       

      Login now works: https://github.com/yepher/eeroMonitor next step is to dump monitor details to console :)

    • ALaMonde
    • 5 yrs ago
    • Reported - view

    Another Comcast user that is randomly now approaching 1TB cap... if they are going to push this as an issue, it will switch from being a nice-to-have to a must-have. I'd rather not have to move on from Eero, but unless someone there is going to pay for unlimited data ($600/year) then I'll have to. Disappointing really that this has sat open for a year now.

    • Seth4801
    • 5 yrs ago
    • Reported - view

    Sorry guys, I love the product. 

    As seen that I have three network locations and have spent well over 2000 on the system. 

    But the lack of this one feature has killed eero for me. 

     

    I’ve switched to Google WiFi. 

     

    If you ever implement this feature I’ll be more than happy to give it another shot. But with data caps and my isp charging me and additional 40-60 dollars per month I just can’t justify not being able to see my usage. In real-time or otherwise 

    • MrDoh
    • 5 yrs ago
    • Reported - view

    Another Comcast customer with a 1TB data cap that’s going to have to go to a different router due lack of traffic monitoring. I’d really rather not switch, but you haven’t left me with a choice...I see posts above that say that you were working on this a year ago. Sorry that you’ve not been able to get it done.

     

    Sayonara.

    • Grick
    • 5 yrs ago
    • Reported - view

    I'm in the same boat. Eero is one of the greatest purchases I've ever made. I have recommended it to a ridiculous number of people, and it was the only mesh system that I had success with covering my entire awkward house.

    ...But just hit my second grace month of overage with Comcast and will be charged next time. I have no idea how we've used so much data, so very frustrating this feature does not exist.

      • MrDoh
      • 5 yrs ago
      • Reported - view

      Grick I'd suggest using a "main" router with traffic meter capability, and putting your eero into AP mode to find out how much data your clients are using. At least until you find out what's up with your data usage. I'm currently doing this, and found out what my massive data leak was. Apparently, when you turn off your TV if you're using a streaming device like a Roku, the Roku doesn't turn off and continues to stream. If you always push the "Home" button before turning off the TV, then the Roku will go off in a few seconds. Otherwise, the Roku will continue to stream, even though there isn't an active TV connected to it. I found this very counter-intuitive, and needed the data traffic meter to discover it.

      The other thing that I've done, other than pushing "Home" button before turning off the TV, is to get some of those power strips that have a "master" outlet, along with several "secondary" outlets. When the device plugged into the "master" outlet is turned off, if the Roku is plugged into a secondary outlet it will have it's power turned off a few seconds after the TV is turned off. The only downside of this one is that you have to wait for your Roku to boot up when you turn on the TV and the Roku...but that's a lot better than using 30GB of streamed data overnight when there's nobody using the TV *smile*. And if you have any other devices that also only make sense to use when the TV's on, you can save energy on those, too, by plugging them into secondary outlets.

      Hope that this helps.

      • Grick
      • 5 yrs ago
      • Reported - view

      MrDoh The first month we went over, I thought for sure this was actually the cause. We had recently cut cable and were using Playstation Vue - I turned on the TV a couple times to find that someone had not exited, leaving it streaming for who knows how long. However, we have since all adopted the old "If you don't press 'home,' the bandwidth will roam" adage. And yet we have used even more somehow.

      We are a three-adult household with one working from home full-time, and another that works from home two days per week. It may be that we just use that much data...just need to know in order to figure out if it will be a consistent usage level, in which case we'd need to buy unlimited.

      I don't know what AP mode is, but will research your suggestion. Thanks!

      • MrDoh
      • 5 yrs ago
      • Reported - view

      Grick Having the eero in AP/bridge mode means that the eero is not your main router, it's only providing wireless. The eero in bridge mode is not providing router services like DHCP, DNS, NAT, etc. or routing itself. With the eero in bridge mode acting as an AP (access point), you will get the benefits of the wireless mesh, but you'll have to have another router that has "wired-only" connections that will provide those routing services (DHCP, DNS, NAT, etc.). I have a Netgear R7800 that I use with LEDE firmware that provides all the routing functions I need, plus it provides per-IP client data usage (traffic metering). I just leave the wireless radios on the R7800 turned off, and the eero provides our Wi-Fi. There are a couple of support articles on the eero web site that describe how to switch the eero to AP mode.

      It would have been a much longer process for me to figure out what was going on here with our high data usage without the traffic metering on the R7800. The catch is that you have to have a router that you can use for your main "wired-only" router, but then you have all the services provided by it to monitor your home network.

      Data from the traffic metering led me to getting the primary/secondary power strips, that provide a backstop to make sure that our Roku's are off when the TV is off.

      Also, with most streaming TV devices like the Roku or Fire TV, there's a way to set the TV's resolution in the streaming device settings. This setting is usually called "Display", or something similar. I started with the Roku's set to 720p, which looked fine on my 4K UHD HDR TV's. Once I got my arms around what data usage that got us when things were working as they should (about 6GB per day), I raised the Roku display resolution setting to 1080p. What we're seeing now with 1080p is about 10-15GB per day, and that includes my wife binge-watching her Netflix stuff and me watching my mixture of over-the-air and streamed TV (Netflix, Prime Video, Playstation Vue).  And, of course, all of our internet use on computers, tablets, and phones. But that's only 2 TV's, so you'll very likely use a little more, depending on how much time is spent streaming. 

      Once you have traffic metering set up, and you can see what's using the data on your home network, there are some surprises waiting for you, I'm sure. Yes, you may just need unlimited data, but i have doubts about that *smile*. If so, you might be able to switch to AT&T Gb. fiber, where there's no data cap. Around here that's cheaper than unlimited data from Comcast.

      Oh yeah, we're also using Playstation Vue...love the way that they integrated their guide. Not in love with the monthly rate going up, but I tried them all and Playstation Vue was the best combination of cable channels and navigation tools here. Also accommodates the 3 TV's that we have. We do have to get our "live" local stations over-the-air, but I have an indoor antenna for that...works well with the Tablo.

    • MrDoh
    • 5 yrs ago
    • Reported - view

    I've had to change the eero to AP (bridge) mode and am using LEDE firmware on my Netgear R7800 "main router" to be able to get "per-IP" client data usage. This has been very helpful, but I'd rather be able to use the eero as router rather than just an AP.

    • handyvoll
    • 5 yrs ago
    • Reported - view

    This is THE biggest pain point. This would make the plus fee worth it. Need to research how to make this work or replace it. 

    • suhdude
    • 5 yrs ago
    • Reported - view

    Went to go check my Eero pro settings just now because I KNEW there just HAD to be a bandwidth monitor in the Eero app. To my surprise and abject horror, there was not. This is a core feature that I would expect from such a solid product as the Eero system. 

     

    I'm lucky because I know how to set up another router to track this information -- The average customer shouldn't have to be a Network Engineer to figure this out... 

     

    The majority of Americans with broadband internet access have to deal with data/bandwidth caps. You are marketing to a home audience, and while I appreciate the "family-friendly" features, what I really need to know is which device is using the most data.

     

    The lack of this information costs me money and having it would make Eero Plus Worth It.

     

    There is a massive financial incentive to implement this.

     

    This feature request has been open for over a year, I'm astonished it hasn't seen movement yet. However, I remain hopeful that Eero will address this in a thoughtful, yet expeditious manner, as usual. 

    • dreamvisual
    • 5 yrs ago
    • Reported - view

    Another Eero fanboy who is considering taking back my $500 Eero purchase to get NetGear's Orbi or Google Wifi for $100 less with this feature.  Being a software Support Manager myself, I wonder how much money Eero is willing to lose to competition before changing this feature from Under Consideration to Under Development.  Your customers have spoken. 

    • MrDoh
    • 5 yrs ago
    • Reported - view

    Netgear stock firmware has only total traffic metering...same information you can get from your ISP. No per-IP/per-client data monitoring, which is what you need to really research data leaks. Don’t know about Google Wi-Fi, though. I use LEDE firmware on the Netgear R7800, and that has per-IP traffic monitoring, very useful to me. I can also use the eero as an AP while using the R7800, but I’d rather not have to do that. And I suspect a lot of eero customers don’t have another router that they can use to get per-IP data metering. This is a very desirable, even expected, feature.

    • ALaMonde
    • 5 yrs ago
    • Reported - view

    Jeff C. Just used up my second month of overage protection from comcast and I am still not able to monitor data that passes through my Eero system. I have to say this is disappointing, but I can't stick with such a slow moving company. People don't just want this, they need it. Most of us are feeling lied to by our ISP and we can't do anything about it with the home networking solution that we invested in. Make it part of plus and reap the profits, I don't care, but do something.

      • Moses
      • 5 yrs ago
      • Reported - view

      I'm not even an Eero customer (yet?)... and want this.  The day they add it I'm ordering 4-5 eeros.

    • ttnicky
    • 5 yrs ago
    • Reported - view

    Adding my vote. Kind of shocked to find out that this late in the game, this feature is still missing. Lack of PPPoE and data usage tracking are really killing this product for me. I have to use my eeros in bridge mode (because of lack of PPPoE) so I can't even see instantaneous device usage. I can see what devices are connected and that is basically it. I'm stuck with a crappy ISP-provided modem/router (for the PPPoE) that half the time is inaccessible for me to check things on that end.

    • handyvoll
    • 5 yrs ago
    • Reported - view

    Saying goodbye now to eero. Two main reasons. First I have the first gen, which is incompatible with Disney Circle (tracking, controlling kids' network connection). Secondly, this lack of data monitoring is a deal breaker. Researched and found this the Netgear Orbi will be able to handle this, and it includes Disney Circle.https://www.youtube.com/watch?v=qg1LDlwh2Tc

      • Miccicke
      • 5 yrs ago
      • Reported - view

      handyvoll Nice!  Orbi traffic meter is exactly what I need!

      • suhdude
      • 5 yrs ago
      • Reported - view

      Miccicke it is insane to me that I am considering switching because I found a better suggestion on a Eero feature request. For $299 on Amazon for three nodes no less... 

    • Rovingdan
    • 4 yrs ago
    • Reported - view

    With the data caps by Comcast being enforced now at high cost in a monopolist market this feature is now critical to validate their data usuage numbers.  For me it’s the biggest feature you could ad ASAP 

    • MrDoh
    • 4 yrs ago
    • Reported - view

    Yeah, I keep ragging on Comcast about that data cap...but haven't managed to talk them into getting rid of it yet :-). One thing, if AT&T Gb. fiber is available to you, and you can afford it, no data cap there. I tried to get AT&T to install Gb. fiber at my place, and they missed 3 out of 4 appointments over a couple of month period, so I finally gave up on them. Now I'm on a Comcast promotion with an ETF, so I'm not anxious to switch over...Used LEDE firmware on a Netgear R7800 (eero in AP mode) to get the information to plug all my data leaks. And since have gone back to eero in full router mode, and watch my data usage on the Comcast web site. Have to watch those Roku's, they don't stop streaming when you hit the red power button, and no setting to make them work that way at this point...had to get those "intelligent" power strips that turn off the Roku when the TV is turned off. That does work, but you have to wait for the Roku to power up each time you turn on your TV. Better than infinite streaming when you have a data cap, though.

    It certainly would be great to have per-client data usage monitoring built into the eero. Of course, I'd like to have a minimal web admin interface, as well, but futures are futures :-).

    • pixel
    • 4 yrs ago
    • Reported - view

    Hi - any chance SNMP support is planned for a future release? If not, what's the best way to advocate for it?

    • suhdude
    • 4 yrs ago
    • Reported - view

    Just going to chime in here that I went over my Comcast bandwidth cap this month (again) and don't really know why. Wish Eero had this feature!

    • milehighsoapbox
    • 4 yrs ago
    • Reported - view

    This is something that is important to me and would love to see which devices are using the bandwidth. Out of nowhere, my bandwidth usage has gone up with no changes to the number of devices, etc. 

Content aside

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