Feature Request: Bandwidth Monitor

imahawki  I'll take your erro devices off your hands for five dollars each.

John Alex None of those solve the problem as they are designed to monitor bandwidth on a single computer.  I have 20+ devices connected to my network and many of those devices don't support an app like these.  The reality is Eero needs to get off their butts and fix this.

imahawki 100% agree. This is very frustrating. I'm planning on getting a new system before the end of the year if there's no line of sight from EERO on adding this feature. With data caps and expensive overages becoming more and more the norm (thanks Comcast) it's a must have feature. There are a lot of competitive alternatives now. I took an expensive bet on EERO knowing it's a young company, but I can't stick with it if it can't offer this capability.

alphex Its safe to say Eero doesn't give a shit what its customers want.  I'd say sell your Eero and buy something else.  Leave a 1-start review in the app store before you do.  Its the only thing that will have any impact on Eero.

alphex Same. I went for months and months without ever topping the 1TB mark, but the past 3 months, Comcast is saying I'm at the cap with a week left in each month. My usage certainly shouldn't have changed that much all of a sudden. Thanks to eero, I have no way to monitor it.

alphex @kellen Interesting! It was just last month (October) that I first broke the 1TB limit w/ Comcast (1.3TB), after averaging 400-600GB per month before that. It was so unexplained, I installed some monitoring software in my previous router (OpenWRT + Netgear router) to try and track usage. I used YAMon ( http://www.usage-monitoring.com/ ).

This month I've already used 740GB, and have no real explanation for it. I bought an Eero 2nd gen to see if perhaps something was amiss with my prev router, but now I'm on day 3, and the usage is still growing according to Comcast and I don't have a strong understanding of which device is doing this.

Before, it looked like my new iPhone 8+ was using 10-15GB per day (probably photos app? maybe Google Photos + iPhotos???) according to YAMon, but there were some days that had 130GB of "unexplained" usage that was measured at the router, and it wasn't coming from any device the router, or I, knew about. 

TL;DR I too have seen a spike in bandwidth usage over the past month, and do not have an explanation. I was hoping Eero would have helped me zero-in on where my usage was going, but so far I've come up empty. I'm still on track to breach 1TB of bandwidth long before the end of the month. Gross.

chazlodian I'm glad I'm not the only one.

AT&T Fiber is coming to my neighborhood, and as soon as its avail I'll be exploring my options to move off of Comcast.

With that said,  Eero, can we please get this feature built?!?  

alphex Since writing my last comment, my usage (according to Comcast) has jumped to 777GB inexplicably. I can only really account for ~10GB of usage, where another 27GB+ are simply a mystery. I've setup devices in a eero Family Profile that disallows network access overnight, but still my usage climbs without a real explanation.

I don't know if it's my iPhone 8+, but I cannot imaging what it would be downloading--all photos/videos are backed up, I don't stream movies/video on them, but do some on an iPad (few hours), but it's not outside my norm, and prior months I rarely broke 700GB for the entire month.
 

Really frustrating to not have this feature, and understand what is going on in my own network. I have one "free month" left from Comcast before they start charging $10/50GB over 1TB... I fear this feature request will not be available in that time.

chazlodian —

Thanks for the feedback. Do you have any other connected devices that could be the culprit, such as a security camera? If so, is it always on? Those tend to use a lot of data:

Jeff C. OMG!  You know what would be useful?  If his FUCKING router told him which device it was!!!

Jeff C. Nope, no cameras. And again, the only *new* devices I have since I breached the 1TB usage was an iPhone 8+ and a new Google Pixel 2. But when I was tracking usage of those devices with my previous router (OpenWRT+YAMon), I saw the iPhone 8+ was using 10-15GB of download bandwidth per day (which is insanely high, but did not explain the 100GB+ of mystery usage on a few days last week).

I'm pretty stumped. 100GB+ of downloads in a single day feels like I should know what it may be, but I don't! And it happened two days in a row:

11/10/2017: 130GB

11/11/2017: 157GB (37GB were from devices my router could identify individually, 120GB from bandwidth measured at the router)

Very strange.

chazlodian  —

That is strange. I just updated my phone as well, and with 13 devices on my network and a few hours of content streaming each day, my Comcast app is reporting only 240GB used since November 1st.

I don't have any updates to share regarding this feature request, however, I'll be happy to continue to share this feedback with our team as we continue to explore future features for eero.

In the meantime, at least over the next couple days, I'd recommend checking in the eero app here and there to see if any devices are actively using a lot of data. Hopefully, that will point you to the culprit. You may also want to reach out to Comcast to see if they can provide you with a more granular data set of data usage by time, which can potentially tie it back to certain events on your network.

Jeff C. Thanks. When I spoke with Comcast on 11/13, they suggested I use their xFi router to get more granular detail on a per-device basis. It was on that day that I bought an Eero, instead :) I knew Eero did not have historical data usage (yet), but was hopeful it may give me enough info to figure out what was going on in my home. No such luck so far.

I do monitor the Eero app every so often, but am surprised it doesn't seem to show usage as high as I'd expect. For instance, streaming YouTube to a Chromecast (from my phone) does not show MB/s usage. Sometimes, the phone+chromecast both show up as "idle" while I'm streaming video. So, I haven't relied on eero for that kind of data as much as I was hoping to.

chazlodian  With video streaming, it really depends on when you check. Some video players will download the video in chunks, which means the active data usage wouldn't always reflect the video as you are watching it.

Jeff C. Right, but I was expecting from YouTube or Twitch, to see 1-2MBps usage for 1080p60fps... I haven't checked the app as much since the "live bandwidth meters" seemed lower than I would have otherwise expected. They may be fine, but I haven't given them as much attention since it didn't seem to solve my immediate issue of, "Oh, I see that device X is constantly downloading at 10Mbps right now, that is probably the issue."

Jeff C. right, which is why we need THIS feature. 

Juggler I can confirm Google Wifi has bandwidth monitoring.  You can get instantaneous bandwidth usage or aggregate usage over a day, week, month, or 2 months.  I think it's absurd that Eero doesn't offer this.

arm000 Can also confirm that Google WiFi has quite a bit of reporting for usage. Made the switch to Google WiFi within the past 2 weeks. I miss Eero some, but unless this stuff gets added, Google WiFi it is.

Juggler It seems to me the benefit for eero is acquisition of new customers.  Increasing word of mouth that this basic feature is absent puts them at a competitive disadvantage.  I would certainly hesitate recommending this to a Comcast customer, and now that I have thought about it again, I went to amazon and downgraded my existing review two stars since this obviously is not even under active development after all this time, and merely passing along the comments to the product team is not going to cut it any more.  The first failure with these will likely make me buy a competitor's product unless I first decide to sell them used on ebay.

gilbert What I've done in the interim is put some devices on a "Family Profile" that blocks internet access overnight (11p-7a). The devices added to that list are things like Roku, Chromecast, a media server (Plex), etc. They are devices I *think* are potentially using up lots of my bandwidth when I'm not actively using the device--most likely the media server over the others, because I also have Steam on it, and it may update games overnight, etc.

I also manually block some devices from using the internet until I need to use them by finding them in the eero devices list, blocking it, and then unblocking it before usage.

While this is not a solution to "what is using all my bandwidth?", it has significantly reduced my overall monthly usage as reported by Comcast. I was using 40GB+ per day (according to comcast's usage graph) up until I put in the above "fix". Now I'm averaging 5-6GB per day. I've not had the time to debug much further than that, but it was at least somewhat helpful to figure out that some devices are going nuts and downloading lots of data when I wasn't expecting them to.
 

It's a hassle, but maybe it'll be useful for you

YetAnotherUserName I'll repeat that I highly recommend leaving a 1-star review in your app store.  Its really the only way to even possibly get any attention to this matter.  This is the most liked and most commented feature request and is a YEAR OLD.  Clearly Eero doesn't care what we want.

noah82 It doesn't seem difficult which leads me to the only possible solution that they simply do not give a SH__.

YetAnotherUserName I bought a Google WiFi system.  I'll be honest that the signal strength between units doesn't seem as strong as it did with the Eeros.  (Same placement of 3 units).  However they are still providing full coverage and I have no complaints on speed.  I now have the ability to review 30 day (rolling) stats of device usage.  Like this: 

I would have been tempted to place just 1 Google Wifi as the gateway device to assign IPs and track usage, however there isn't an option to turn the radio off, so the wireless signal would have been competing with the Eeros.

Juggler Did you replace the Eero devices with the Google device?  I may need to do something like this because we consistently go over our usage and in order to address the user of the data, we need to know who is using most of the data.  If Eero cannot provide the data, we will have to return our 3 Eeros and get something like Google instead.  

sgreene I did. I replaced 3 Eero AC (1st Gen) with 3 Google Wifi devices.  I had recently been charged by Comcast for exceeding the 1TB limit.  As you can see from my screenshot above, I'm at 839GB for the last 30 days.  This helps me validate the amount of usage and where my usage stems.  Further down that list I see that my son's PC has consumed a majority of the data (not surprisingly). 

I think I will re-purpose the Eeros at my parent's home, where usage stats are less important.

Juggler With the Google WiFi are you able to specify when to reset the data total?....or is it just a running 30 day total?

cabla With google WiFi you are not able to set specific dates for data aggregation.  It's running totals and you can choose between Real Time, 1 Day, 7 Days, 30 Days, or 60 Days.

So you would not be able to set it to your billing cycle or any specific monthly view.