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Feature Request: Bandwidth Monitor

With Comcast and others adding bandwidth caps id love to get internal alerts since Comcast numbers are so out of whack. 

407 replies

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    • Juggler.1
    • 5 yrs ago
    • Reported - view

    I don't have any expectation that Eero will add this feature for existing customers.  It doesn't benefit them financially to spend the time to develop this feature unless they can create additional revenue from it.  

    It's reasonable to assume that IF this feature is added, it'll become part of the Eero PLUS subscription service.  Personally, I have no intention of paying a monthly service fee for my router.  

    My parents have asked me to install a better WiFi system in their home.  I'm considering giving them my Eeros and buying something else for myself. 

    Does anyone have recommendations on other mesh systems?  Preferably one with usage tracking? I'm currently looking at Google Wifi or Linksys Velop; But descriptions aren't clear if those options offer that feature.

      • kellen
      • 5 yrs ago
      • Reported - view

      arm000 Can also confirm that Google WiFi has quite a bit of reporting for usage. Made the switch to Google WiFi within the past 2 weeks. I miss Eero some, but unless this stuff gets added, Google WiFi it is.

      • epo
      • 5 yrs ago
      • Reported - view

      Juggler It seems to me the benefit for eero is acquisition of new customers.  Increasing word of mouth that this basic feature is absent puts them at a competitive disadvantage.  I would certainly hesitate recommending this to a Comcast customer, and now that I have thought about it again, I went to amazon and downgraded my existing review two stars since this obviously is not even under active development after all this time, and merely passing along the comments to the product team is not going to cut it any more.  The first failure with these will likely make me buy a competitor's product unless I first decide to sell them used on ebay.

    • gedeyenite
    • 5 yrs ago
    • Reported - view

    imahawki   I’ll offer you $5 each for your eeros. 

    • vonburkleo
    • 5 yrs ago
    • Reported - view

    I need one more Eero to reach to a back area of my house...but this lack of roadmap or communication from Eero on this "must have" (thanks, Comcast)  feature means I'm not going to throw more money at Eero. Rather than buy a 4th Eero unit - I'm going to order Google WiFi and try it out. If it works at advertised I'll (sadly) be bailing out of Eero (after a lot of $$ spent)

    • mellery
    • 5 yrs ago
    • Reported - view

    no movement on this.  I've waited too long - ordering google WiFi promptly. Too bad eero, you guys blew it.

    • gilbert
    • 5 yrs ago
    • Reported - view

    This is super important to me. I didn't realize Eero didn't have this when I bought the setup. I have needed to be able to look and see what devices are using what amount of data a few times now.

      • chazlodian
      • 5 yrs ago
      • Reported - view

      gilbert What I've done in the interim is put some devices on a "Family Profile" that blocks internet access overnight (11p-7a). The devices added to that list are things like Roku, Chromecast, a media server (Plex), etc. They are devices I *think* are potentially using up lots of my bandwidth when I'm not actively using the device--most likely the media server over the others, because I also have Steam on it, and it may update games overnight, etc.

      I also manually block some devices from using the internet until I need to use them by finding them in the eero devices list, blocking it, and then unblocking it before usage.

      While this is not a solution to "what is using all my bandwidth?", it has significantly reduced my overall monthly usage as reported by Comcast. I was using 40GB+ per day (according to comcast's usage graph) up until I put in the above "fix". Now I'm averaging 5-6GB per day. I've not had the time to debug much further than that, but it was at least somewhat helpful to figure out that some devices are going nuts and downloading lots of data when I wasn't expecting them to.
       

      It's a hassle, but maybe it'll be useful for you

    • YetAnotherUserName
    • 5 yrs ago
    • Reported - view

    Just joined so I could comment on this thread.

    i needed to see what a couple of devices had used over the last month, so opened the app and looked for the bandwidth details - fully expecting that they would be there, it’s basic functionality of a router after all.

    Then had to start googling, looking at this message board, and resorting to eero support to convince me that it really was missing.

    Too costly a system to replace for this feature but should I win a lottery then I will.

      • imahawki
      • 5 yrs ago
      • Reported - view

      YetAnotherUserName I'll repeat that I highly recommend leaving a 1-star review in your app store.  Its really the only way to even possibly get any attention to this matter.  This is the most liked and most commented feature request and is a YEAR OLD.  Clearly Eero doesn't care what we want.

    • Juggler.1
    • 5 yrs ago
    • Reported - view

    I'm on the cusp of buying something new.  Although, the Eero mesh wireless system has been working well otherwise, I just surpassed my Xfinity data cap again and am being charged for additional usage.  I don't like the lack of ability to verify their stats.  

    I'm considering buying 1 Google Wifi.  I can use that as the gateway device, with the Eeros providing the wireless mesh behind it (in bridge mode).   That should provide the stats, while retaining the Eero's wireless reliability. 

    • noah82
    • 5 yrs ago
    • Reported - view

    I just had to dig up my old Asus RT-AC68U and place it in front of my Eeros in bridge mode so that I could have any sort of insight of the traffic on my network.  It is extremely disappointing that Eero has not implemented a feature available in most other consumer routers knowing that their customers have been asking for over a year.

    • noah82
    • 5 yrs ago
    • Reported - view

    In the off chance that any Eero employees have not abandoned this thread completely, this is the kind of insight that your customers on this thread are looking for.  These are the analytics that my 4 year old ASUS router can provide me.

      • imahawki
      • 5 yrs ago
      • Reported - view

      noah82 It doesn't seem difficult which leads me to the only possible solution that they simply do not give a SH__.

    • YetAnotherUserName
    • 5 yrs ago
    • Reported - view

    and anything new yet?

      • Juggler.1
      • 5 yrs ago
      • Reported - view

      YetAnotherUserName I bought a Google WiFi system.  I'll be honest that the signal strength between units doesn't seem as strong as it did with the Eeros.  (Same placement of 3 units).  However they are still providing full coverage and I have no complaints on speed.  I now have the ability to review 30 day (rolling) stats of device usage.  Like this: 

       

      I would have been tempted to place just 1 Google Wifi as the gateway device to assign IPs and track usage, however there isn't an option to turn the radio off, so the wireless signal would have been competing with the Eeros.

      • sgreene
      • 5 yrs ago
      • Reported - view

      Juggler Did you replace the Eero devices with the Google device?  I may need to do something like this because we consistently go over our usage and in order to address the user of the data, we need to know who is using most of the data.  If Eero cannot provide the data, we will have to return our 3 Eeros and get something like Google instead.  

      • Juggler.1
      • 5 yrs ago
      • Reported - view

      sgreene I did. I replaced 3 Eero AC (1st Gen) with 3 Google Wifi devices.  I had recently been charged by Comcast for exceeding the 1TB limit.  As you can see from my screenshot above, I'm at 839GB for the last 30 days.  This helps me validate the amount of usage and where my usage stems.  Further down that list I see that my son's PC has consumed a majority of the data (not surprisingly). 

      I think I will re-purpose the Eeros at my parent's home, where usage stats are less important.

      • cabla
      • 5 yrs ago
      • Reported - view

      Juggler With the Google WiFi are you able to specify when to reset the data total?....or is it just a running 30 day total?

      • Juggler.1
      • 5 yrs ago
      • Reported - view

      cabla With google WiFi you are not able to set specific dates for data aggregation.  It's running totals and you can choose between Real Time, 1 Day, 7 Days, 30 Days, or 60 Days.

      So you would not be able to set it to your billing cycle or any specific monthly view.

    • cabla
    • 5 yrs ago
    • Reported - view

    New user chiming in here. I just purchased an eero system and was super disappointed to find out that it does not keep track of data usage. I really need this feature for the same reason most everyone else here does. Cox is now charging us for overages. If this is not in the works then I may have to look at returning the set and going with something else like the google wifi or Linksys velop. Any news on development of this feature?

    • pm_me_your_dunes
    • 5 yrs ago
    • Reported - view

    That would be great. 

    Especially if it is automated, like you just set your billing date, and it automatically resets every billing cycle

    • joklatul
    • 5 yrs ago
    • Reported - view

    Created an account to emphatically say “me too”!

     

    I’m a long time customer.  I originally had four gen1 eeros and now have four gen2.  I love the product and the updates (thank you for NAT hairpin).

     

    I would even pay for eero plus if I could get data usage broken down by client device.

    • yepher
    • 5 yrs ago
    • Reported - view

    I just used one of my Comcast overage grace months and am on track to go over again this month :(

     

    This got me motivated enough to start thinking out-of-the-box for a solution for monthly data monitoring and attribution.

     

    I think I have a potential solution to this problem. It is great that the Eero app has instantaneous data view. If only there were a way to sample the instantaneous data that the Eero app displays then we could come up with a "potentially" reasonable estimate of the bandwidth used by each device.

     

    I grabbed some network data from the Eero app to the server and it looks pretty easy to reverse engineer. I think I can make an app that will sample each devices instantaneous bandwidth and then be able to aggregate it on a monthly basis or probably even project an SNMP endpoint for that data. This way one of the common tools already mentioned in this thread could be used.

     

    There looks like there are a few GitHub projects that have already reverse engineer the protocol at least to some level so that might make this even easier to develop. My preferred language for this will be either NodeJS or more likely GoLang so it is easy to run on pretty much all the most common platforms. I will see if I can work up a quick prototype and share it on GitHub and then I will report back. I wish there was a pre-made Postman collection for this. Maybe I can build one of those at the same time.

     

    Wish me luck.

    • yepher
    • 5 yrs ago
    • Reported - view

    So 15 minutes with the protocol and this seems rather interesting:

     

    This call "api-user.e2ro.com/2.2/networks/[NETWORK_ID]?" for some reason returns the Lat/Long of where the device is. The fact that Eeero needs that is odd. But this call "api-user.e2ro.com/2.2/networks/[NETWORK_ID]/guestnetwork?" (for instance) returns the network name and the password. So I guess someone who is able to access your eero account on the internet can easily get your network password and location of your device. I guess the saving grace is the geoIP is not overly accurate. If I find my home address returned in the data that would be a different story.

     

    If it turns out the auth mechanism is easily hacked it seems like a fairly major security issue to me. 

     

    Anyway, security is not my focus at the moment but thought it was interesting (scary)...

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Official response
      • Reported - view

      Hi yepher  —

      Thanks for your post.

      To touch on your main concern, these APIs only return the available information from your own network. This is similar to how the app works, and how that information is kept within your local network. This also means your information wouldn’t be available for just anyone to make an API call and pull information – this is a major security consideration that we incorporate into every new API design.

      As a company, security is at the forefront of our hardware and software — and has been since we first launched.

      We have a vulnerability disclosure program in place with Bugcrowd, as well as having past and ongoing security testing by industry-leading third-party security specialists. If you have any additional concerns, we also encourage you to contact security@eero.com , which will escalate any concerns immediately to our security team.

      Thanks again. We appreciate your continued interest in this feature. Hopefully, one day trying to use the APIs to get this information won’t be necessary

Content aside

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