382

Feature Request: Bandwidth Monitor

With Comcast and others adding bandwidth caps id love to get internal alerts since Comcast numbers are so out of whack. 

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  • Another Comcast user that is randomly now approaching 1TB cap... if they are going to push this as an issue, it will switch from being a nice-to-have to a must-have. I'd rather not have to move on from Eero, but unless someone there is going to pay for unlimited data ($600/year) then I'll have to. Disappointing really that this has sat open for a year now.

    Like 3
  • Sorry guys, I love the product. 

    As seen that I have three network locations and have spent well over 2000 on the system. 

    But the lack of this one feature has killed eero for me. 

     

    I’ve switched to Google WiFi. 

     

    If you ever implement this feature I’ll be more than happy to give it another shot. But with data caps and my isp charging me and additional 40-60 dollars per month I just can’t justify not being able to see my usage. In real-time or otherwise 

    Like 3
  • Another Comcast customer with a 1TB data cap that’s going to have to go to a different router due lack of traffic monitoring. I’d really rather not switch, but you haven’t left me with a choice...I see posts above that say that you were working on this a year ago. Sorry that you’ve not been able to get it done.

     

    Sayonara.

    Like 3
  • I'm in the same boat. Eero is one of the greatest purchases I've ever made. I have recommended it to a ridiculous number of people, and it was the only mesh system that I had success with covering my entire awkward house.

    ...But just hit my second grace month of overage with Comcast and will be charged next time. I have no idea how we've used so much data, so very frustrating this feature does not exist.

    Like 3
      • MrDoh
      • MrDoh
      • 2 yrs ago
      • Reported - view

      Grick I'd suggest using a "main" router with traffic meter capability, and putting your eero into AP mode to find out how much data your clients are using. At least until you find out what's up with your data usage. I'm currently doing this, and found out what my massive data leak was. Apparently, when you turn off your TV if you're using a streaming device like a Roku, the Roku doesn't turn off and continues to stream. If you always push the "Home" button before turning off the TV, then the Roku will go off in a few seconds. Otherwise, the Roku will continue to stream, even though there isn't an active TV connected to it. I found this very counter-intuitive, and needed the data traffic meter to discover it.

      The other thing that I've done, other than pushing "Home" button before turning off the TV, is to get some of those power strips that have a "master" outlet, along with several "secondary" outlets. When the device plugged into the "master" outlet is turned off, if the Roku is plugged into a secondary outlet it will have it's power turned off a few seconds after the TV is turned off. The only downside of this one is that you have to wait for your Roku to boot up when you turn on the TV and the Roku...but that's a lot better than using 30GB of streamed data overnight when there's nobody using the TV *smile*. And if you have any other devices that also only make sense to use when the TV's on, you can save energy on those, too, by plugging them into secondary outlets.

      Hope that this helps.

      Like
      • Grick
      • Grick
      • 2 yrs ago
      • Reported - view

      MrDoh The first month we went over, I thought for sure this was actually the cause. We had recently cut cable and were using Playstation Vue - I turned on the TV a couple times to find that someone had not exited, leaving it streaming for who knows how long. However, we have since all adopted the old "If you don't press 'home,' the bandwidth will roam" adage. And yet we have used even more somehow.

      We are a three-adult household with one working from home full-time, and another that works from home two days per week. It may be that we just use that much data...just need to know in order to figure out if it will be a consistent usage level, in which case we'd need to buy unlimited.

      I don't know what AP mode is, but will research your suggestion. Thanks!

      Like
      • MrDoh
      • MrDoh
      • 2 yrs ago
      • Reported - view

      Grick Having the eero in AP/bridge mode means that the eero is not your main router, it's only providing wireless. The eero in bridge mode is not providing router services like DHCP, DNS, NAT, etc. or routing itself. With the eero in bridge mode acting as an AP (access point), you will get the benefits of the wireless mesh, but you'll have to have another router that has "wired-only" connections that will provide those routing services (DHCP, DNS, NAT, etc.). I have a Netgear R7800 that I use with LEDE firmware that provides all the routing functions I need, plus it provides per-IP client data usage (traffic metering). I just leave the wireless radios on the R7800 turned off, and the eero provides our Wi-Fi. There are a couple of support articles on the eero web site that describe how to switch the eero to AP mode.

      It would have been a much longer process for me to figure out what was going on here with our high data usage without the traffic metering on the R7800. The catch is that you have to have a router that you can use for your main "wired-only" router, but then you have all the services provided by it to monitor your home network.

      Data from the traffic metering led me to getting the primary/secondary power strips, that provide a backstop to make sure that our Roku's are off when the TV is off.

      Also, with most streaming TV devices like the Roku or Fire TV, there's a way to set the TV's resolution in the streaming device settings. This setting is usually called "Display", or something similar. I started with the Roku's set to 720p, which looked fine on my 4K UHD HDR TV's. Once I got my arms around what data usage that got us when things were working as they should (about 6GB per day), I raised the Roku display resolution setting to 1080p. What we're seeing now with 1080p is about 10-15GB per day, and that includes my wife binge-watching her Netflix stuff and me watching my mixture of over-the-air and streamed TV (Netflix, Prime Video, Playstation Vue).  And, of course, all of our internet use on computers, tablets, and phones. But that's only 2 TV's, so you'll very likely use a little more, depending on how much time is spent streaming. 

      Once you have traffic metering set up, and you can see what's using the data on your home network, there are some surprises waiting for you, I'm sure. Yes, you may just need unlimited data, but i have doubts about that *smile*. If so, you might be able to switch to AT&T Gb. fiber, where there's no data cap. Around here that's cheaper than unlimited data from Comcast.

      Oh yeah, we're also using Playstation Vue...love the way that they integrated their guide. Not in love with the monthly rate going up, but I tried them all and Playstation Vue was the best combination of cable channels and navigation tools here. Also accommodates the 3 TV's that we have. We do have to get our "live" local stations over-the-air, but I have an indoor antenna for that...works well with the Tablo.

      Like
  • I've had to change the eero to AP (bridge) mode and am using LEDE firmware on my Netgear R7800 "main router" to be able to get "per-IP" client data usage. This has been very helpful, but I'd rather be able to use the eero as router rather than just an AP.

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  • This is THE biggest pain point. This would make the plus fee worth it. Need to research how to make this work or replace it. 

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  • Went to go check my Eero pro settings just now because I KNEW there just HAD to be a bandwidth monitor in the Eero app. To my surprise and abject horror, there was not. This is a core feature that I would expect from such a solid product as the Eero system. 

     

    I'm lucky because I know how to set up another router to track this information -- The average customer shouldn't have to be a Network Engineer to figure this out... 

     

    The majority of Americans with broadband internet access have to deal with data/bandwidth caps. You are marketing to a home audience, and while I appreciate the "family-friendly" features, what I really need to know is which device is using the most data.

     

    The lack of this information costs me money and having it would make Eero Plus Worth It.

     

    There is a massive financial incentive to implement this.

     

    This feature request has been open for over a year, I'm astonished it hasn't seen movement yet. However, I remain hopeful that Eero will address this in a thoughtful, yet expeditious manner, as usual. 

    Like 2
  • Another Eero fanboy who is considering taking back my $500 Eero purchase to get NetGear's Orbi or Google Wifi for $100 less with this feature.  Being a software Support Manager myself, I wonder how much money Eero is willing to lose to competition before changing this feature from Under Consideration to Under Development.  Your customers have spoken. 

    Like 1
  • Netgear stock firmware has only total traffic metering...same information you can get from your ISP. No per-IP/per-client data monitoring, which is what you need to really research data leaks. Don’t know about Google Wi-Fi, though. I use LEDE firmware on the Netgear R7800, and that has per-IP traffic monitoring, very useful to me. I can also use the eero as an AP while using the R7800, but I’d rather not have to do that. And I suspect a lot of eero customers don’t have another router that they can use to get per-IP data metering. This is a very desirable, even expected, feature.

    Like
  • Jeff C. Just used up my second month of overage protection from comcast and I am still not able to monitor data that passes through my Eero system. I have to say this is disappointing, but I can't stick with such a slow moving company. People don't just want this, they need it. Most of us are feeling lied to by our ISP and we can't do anything about it with the home networking solution that we invested in. Make it part of plus and reap the profits, I don't care, but do something.

    Like
      • Moses
      • Moses
      • 2 yrs ago
      • Reported - view

      I'm not even an Eero customer (yet?)... and want this.  The day they add it I'm ordering 4-5 eeros.

      Like
  • Adding my vote. Kind of shocked to find out that this late in the game, this feature is still missing. Lack of PPPoE and data usage tracking are really killing this product for me. I have to use my eeros in bridge mode (because of lack of PPPoE) so I can't even see instantaneous device usage. I can see what devices are connected and that is basically it. I'm stuck with a crappy ISP-provided modem/router (for the PPPoE) that half the time is inaccessible for me to check things on that end.

    Like
  • Saying goodbye now to eero. Two main reasons. First I have the first gen, which is incompatible with Disney Circle (tracking, controlling kids' network connection). Secondly, this lack of data monitoring is a deal breaker. Researched and found this the Netgear Orbi will be able to handle this, and it includes Disney Circle.https://www.youtube.com/watch?v=qg1LDlwh2Tc

    Like
      • Miccicke
      • Miccicke
      • 2 yrs ago
      • Reported - view

      handyvoll Nice!  Orbi traffic meter is exactly what I need!

      Like
      • suhdude
      • suhdude
      • 2 yrs ago
      • Reported - view

      Miccicke it is insane to me that I am considering switching because I found a better suggestion on a Eero feature request. For $299 on Amazon for three nodes no less... 

      Like
  • With the data caps by Comcast being enforced now at high cost in a monopolist market this feature is now critical to validate their data usuage numbers.  For me it’s the biggest feature you could ad ASAP 

    Like
  • Yeah, I keep ragging on Comcast about that data cap...but haven't managed to talk them into getting rid of it yet :-). One thing, if AT&T Gb. fiber is available to you, and you can afford it, no data cap there. I tried to get AT&T to install Gb. fiber at my place, and they missed 3 out of 4 appointments over a couple of month period, so I finally gave up on them. Now I'm on a Comcast promotion with an ETF, so I'm not anxious to switch over...Used LEDE firmware on a Netgear R7800 (eero in AP mode) to get the information to plug all my data leaks. And since have gone back to eero in full router mode, and watch my data usage on the Comcast web site. Have to watch those Roku's, they don't stop streaming when you hit the red power button, and no setting to make them work that way at this point...had to get those "intelligent" power strips that turn off the Roku when the TV is turned off. That does work, but you have to wait for the Roku to power up each time you turn on your TV. Better than infinite streaming when you have a data cap, though.

    It certainly would be great to have per-client data usage monitoring built into the eero. Of course, I'd like to have a minimal web admin interface, as well, but futures are futures :-).

    Like 1
  • Hi - any chance SNMP support is planned for a future release? If not, what's the best way to advocate for it?

    Like 1
  • Just going to chime in here that I went over my Comcast bandwidth cap this month (again) and don't really know why. Wish Eero had this feature!

    Like
  • This is something that is important to me and would love to see which devices are using the bandwidth. Out of nowhere, my bandwidth usage has gone up with no changes to the number of devices, etc. 

    Like
  • Just purchased because I needed to update and simplify my network. Just realized I can’t monitor traffic to see what’s eating my data. Yes the freaking Comcast cap! If I can’t figure it out I’ll have to return my Eero’s. 

    Like
      • MrDoh
      • MrDoh
      • 1 yr ago
      • 1
      • Reported - view

      RWilliamson Keep in mind the option of using the eero in bridge/AP mode. If you have a router that can do traffic metering, and attach the eero in AP mode as a wireless mesh, you can have great wireless and watch the data use of your clients.

      Like 1
      • imahawki
      • imahawki
      • 1 yr ago
      • 1
      • Reported - view

      MrDoh just keep in mind you can use your Camry to push your Mercedes when it doesn’t work like it should. 

      Like 1
    • MrDoh I'd move to Plume. They have amazing throughput an for 100 bucks less you get 3 superpods and a lifetime membership or I switch to Orbi even though I'm not the biggest fan of Netgear, the Nighthawk R8000 pissed me off only because I had to reboot it all the time, the feature set was spectacular. If I wanted to spend even more money I would go to Cujo but at some point just throwing more money at something is just stupid.

      Like
      • MrDoh
      • MrDoh
      • 1 yr ago
      • Reported - view

      imahawki Thanks for the thoughtful comment. None the less, I'll tell you where I'm coming from. I was having a problem with internet TV data cap and was using the eero in full router mode. So I switched the eero into AP mode, found the problem, and fixed it in a day or so. Then back to full router mode since then. No problems since then, but if any do come up with data use, I'll get out my Camry and fix them.

      2 points...first off, that wasn't my first choice, my first choice was to be able to use the eero to find the problem, but for the moment that's not available to me. I've tried with every opportunity that I've had to influence the eero folks to support traffic metering, but until that's done I'll use the tools that I have available. The second point is that this sort of problem is one that can usually be fixed quickly, and then you're done with it. Again, not my preferred solution, but it works for me.

      Like
      • MrDoh
      • MrDoh
      • 1 yr ago
      • Reported - view

      RWilliamson Have an Orbi here now, and like the eero a lot better. Fits my house much better. Started with the eero when Netgear went off track with their Orbi firmware, traded back and forth until it was clear to me that eero was better for my needs. Especially with the wired backhaul using MoCA. For traffic metering, regrettably, I have to change the eero to AP/bridge mode, and use the R7800 with LEDE firmware. Stock Netgear firmware doesn't do the traffic metering that I need if I'm looking at individual clients on my network for data use problems. However, I've only had to go through that time-consuming and painful process once or twice, thank goodness. I'm staying well below the cursed Comcast data cap these days *smile*.

      Anyways, Plume was one of the ones that I looked at when the Orbi pushed me that way...the recommendation at that time was that you needed one per room for a "pool" of wi-fi in a room. Not what I need.They may have evolved some by bulking up their nodes, but eero is still serving my needs at this point.

      I will look at the Plume again, though. Nice to know what's out there.

      Like
  • This thread is 2 years old and this basic feature hasn't been added. It boggles my mind how ANY other feature is more important than this one. Not having this feature is costing your customers money and is forcing them to switch to alternative solutions. Why you aren't doing everything you can to retain your client base is a mystery to me. I like your product but it was a toss up between eero and Velop for me before I realized this basic feature wasn't there. Now I'll go back and possibly redo that decision. 

    Like 3
      • imahawki
      • imahawki
      • 1 yr ago
      • Reported - view

      Mgreer316 it’s become abundantly clear that Eero has no respect for their customers. The real question is why run this sham of a feedback forum when you’re clearly ignoring your customers. As I’ve said elsewhere in this thread, go one-star the app in the App Store and the router wherever you bought it. 

      Like
      • Mgreer316
      • Mgreer316
      • 1 yr ago
      • Reported - view

      imahawki I wish I could. But I see nothing in the Android Play Store that allows me to make a comment. I've commented on apps before but I can't figure out how to do it for thy s app.

      Like
      • Seth4801
      • Seth4801
      • 1 yr ago
      • Reported - view

      imahawki I agree, Its pretty bad that we pay as much as we do on this system, and it barely has basic features.

      Like
      • cotedan87
      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 1 yr ago
      • Reported - view

      imahawki Nothing constructive to say ? Hm. 

      Like
  • I will add my voice to the ones hear calling for this feature.  I really don't see the benefit of Eero Plus as it stands, but with this feature as a premium-only option, I would subscribe today.

    Like 1
  • Just wanted to add to the chorus.  When our old router died, we picked up the eero, due to great reviews, and to support a local bay area company.  Unfortunately, after we got it set up, we realized that we couldn't monitor historical usage by device, and I found this thread... open for two years already.  We've been bitten by the XFinity terabyte limit as well, and this feature is crucial.  We wound up returning our  eero to buy a lesser product, but one that has that important feature. I work in software, and I know how it can be hard to prioritize new features with limited development resources.  But I would vote to put this as a top priority.

    Like 1
  • Just want to chime in with the others. With Comcast's capped data, this feature is pretty important.

    Like
  • Any update on the bandwidth monitoring?

    Like 1
    • namahs The developers have discussed it on Reddit.  It is in the roadmap, but is a very complex feature for them to add.

      Like 2
  • I know this is on the roadmap already but wanted to add my 2c about how important this feature is with the ISP's now limiting/monitoring bandwidth. Would be really good to have this as part of a near future release.

    Like 1
  • After more than two years, is it time to say it's on the part of the roadmap with the legend "here be dragons"?

    Like
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