437

Feature Request: Bandwidth Monitor

With Comcast and others adding bandwidth caps id love to get internal alerts since Comcast numbers are so out of whack. 

407 replies

null
    • imahawki
    • 6 yrs ago
    • Reported - view

    Leave a 1-star rating in the App Store citing this lack of feature and lack of responsiveness to customers. The only thing that will make them fix this is lost sales. 

      • gedeyenite
      • 6 yrs ago
      • Reported - view

      imahawki  I'll take your erro devices off your hands for five dollars each.

    • John_Alex
    • 6 yrs ago
    • Reported - view

    One of the Best Bandwidth Monitoring Tools which I know are

    1. BitMeter OS

    2. FreeMeter Bandwidth Monitor

    3. ShaPlus Bandwidth Meter

    4. BandwidthD

    5. PRTG Bandwidth Monitor

    source:- http://merabheja.com/bandwidth-monitoring-tools/

      • imahawki
      • 6 yrs ago
      • Reported - view

      John Alex None of those solve the problem as they are designed to monitor bandwidth on a single computer.  I have 20+ devices connected to my network and many of those devices don't support an app like these.  The reality is Eero needs to get off their butts and fix this.

    • imahawki
    • 6 yrs ago
    • Reported - view

    Can we get an official status on this?  Is there a reason that it has been 10 months and this hasn't been implemented?  😡

      • vonburkleo
      • 6 yrs ago
      • Reported - view

      imahawki 100% agree. This is very frustrating. I'm planning on getting a new system before the end of the year if there's no line of sight from EERO on adding this feature. With data caps and expensive overages becoming more and more the norm (thanks Comcast) it's a must have feature. There are a lot of competitive alternatives now. I took an expensive bet on EERO knowing it's a young company, but I can't stick with it if it can't offer this capability.

    • gedeyenite
    • 6 yrs ago
    • Reported - view

    Agree with this request.  COX (in RI) limits us to 1024GB and I have a five-person household with 10x personal devices, several Apple TVs, and a few other media devices.

    • Trickshot
    • 6 yrs ago
    • Reported - view

    +1

    • kellen
    • 6 yrs ago
    • Reported - view

    100% need this. With Comcast's 1TB cap, and as someone who works from home, I need more tools and info surrounding my usage. For some reason, eero also doesn't work with apps like PeakHour 4. So either, add some support for that or give us more reporting tools.

    Or has anyone found a good network monitor that monitors all usage across network with eero?

    • alphex
    • 6 yrs ago
    • Reported - view

    Comcast's claiming I'm somehow using twice as much bandwidth this month as the last month (and the 4 previous).  I'm currently 30GB over my 1TB cap... and I have ZERO explanation why.

    I run my own business from home, and having this meter for me to look at would be a big help to argue my case against Comcast (I have no idea how I hit 30GB in 1 day), or at least, understand how its being used.

     

    Thank you!

      • imahawki
      • 6 yrs ago
      • Reported - view

      alphex Its safe to say Eero doesn't give a shit what its customers want.  I'd say sell your Eero and buy something else.  Leave a 1-start review in the app store before you do.  Its the only thing that will have any impact on Eero.

      • kellen
      • 6 yrs ago
      • Reported - view

      alphex Same. I went for months and months without ever topping the 1TB mark, but the past 3 months, Comcast is saying I'm at the cap with a week left in each month. My usage certainly shouldn't have changed that much all of a sudden. Thanks to eero, I have no way to monitor it.

      • chazlodian
      • 6 yrs ago
      • Reported - view

      alphex @kellen Interesting! It was just last month (October) that I first broke the 1TB limit w/ Comcast (1.3TB), after averaging 400-600GB per month before that. It was so unexplained, I installed some monitoring software in my previous router (OpenWRT + Netgear router) to try and track usage. I used YAMon ( http://www.usage-monitoring.com/ ).

      This month I've already used 740GB, and have no real explanation for it. I bought an Eero 2nd gen to see if perhaps something was amiss with my prev router, but now I'm on day 3, and the usage is still growing according to Comcast and I don't have a strong understanding of which device is doing this.

      Before, it looked like my new iPhone 8+ was using 10-15GB per day (probably photos app? maybe Google Photos + iPhotos???) according to YAMon, but there were some days that had 130GB of "unexplained" usage that was measured at the router, and it wasn't coming from any device the router, or I, knew about. 

      TL;DR I too have seen a spike in bandwidth usage over the past month, and do not have an explanation. I was hoping Eero would have helped me zero-in on where my usage was going, but so far I've come up empty. I'm still on track to breach 1TB of bandwidth long before the end of the month. Gross.

      • alphex
      • 6 yrs ago
      • Reported - view

      chazlodian I'm glad I'm not the only one.

      AT&T Fiber is coming to my neighborhood, and as soon as its avail I'll be exploring my options to move off of Comcast.


      With that said,  Eero, can we please get this feature built?!?  

      • chazlodian
      • 6 yrs ago
      • Reported - view

      alphex Since writing my last comment, my usage (according to Comcast) has jumped to 777GB inexplicably. I can only really account for ~10GB of usage, where another 27GB+ are simply a mystery. I've setup devices in a eero Family Profile that disallows network access overnight, but still my usage climbs without a real explanation.

      I don't know if it's my iPhone 8+, but I cannot imaging what it would be downloading--all photos/videos are backed up, I don't stream movies/video on them, but do some on an iPad (few hours), but it's not outside my norm, and prior months I rarely broke 700GB for the entire month.
       

      Really frustrating to not have this feature, and understand what is going on in my own network. I have one "free month" left from Comcast before they start charging $10/50GB over 1TB... I fear this feature request will not be available in that time.

      • eero Community Manager
      • Jeff_C
      • 6 yrs ago
      • Reported - view

      chazlodian

      Thanks for the feedback. Do you have any other connected devices that could be the culprit, such as a security camera? If so, is it always on? Those tend to use a lot of data:

       

      • imahawki
      • 6 yrs ago
      • Reported - view

      Jeff C. OMG!  You know what would be useful?  If his FUCKING router told him which device it was!!!

      • chazlodian
      • 6 yrs ago
      • Reported - view

      Jeff C. Nope, no cameras. And again, the only *new* devices I have since I breached the 1TB usage was an iPhone 8+ and a new Google Pixel 2. But when I was tracking usage of those devices with my previous router (OpenWRT+YAMon), I saw the iPhone 8+ was using 10-15GB of download bandwidth per day (which is insanely high, but did not explain the 100GB+ of mystery usage on a few days last week).

       

      I'm pretty stumped. 100GB+ of downloads in a single day feels like I should know what it may be, but I don't! And it happened two days in a row:

       

      11/10/2017: 130GB

      11/11/2017: 157GB (37GB were from devices my router could identify individually, 120GB from bandwidth measured at the router)

       

      Very strange.

      • eero Community Manager
      • Jeff_C
      • 6 yrs ago
      • Reported - view

      chazlodian  —

      That is strange. I just updated my phone as well, and with 13 devices on my network and a few hours of content streaming each day, my Comcast app is reporting only 240GB used since November 1st.

      I don't have any updates to share regarding this feature request, however, I'll be happy to continue to share this feedback with our team as we continue to explore future features for eero.

      In the meantime, at least over the next couple days, I'd recommend checking in the eero app here and there to see if any devices are actively using a lot of data. Hopefully, that will point you to the culprit. You may also want to reach out to Comcast to see if they can provide you with a more granular data set of data usage by time, which can potentially tie it back to certain events on your network.

      • chazlodian
      • 6 yrs ago
      • Reported - view

      Jeff C. Thanks. When I spoke with Comcast on 11/13, they suggested I use their xFi router to get more granular detail on a per-device basis. It was on that day that I bought an Eero, instead :) I knew Eero did not have historical data usage (yet), but was hopeful it may give me enough info to figure out what was going on in my home. No such luck so far.

       

      I do monitor the Eero app every so often, but am surprised it doesn't seem to show usage as high as I'd expect. For instance, streaming YouTube to a Chromecast (from my phone) does not show MB/s usage. Sometimes, the phone+chromecast both show up as "idle" while I'm streaming video. So, I haven't relied on eero for that kind of data as much as I was hoping to.

      • eero Community Manager
      • Jeff_C
      • 6 yrs ago
      • Reported - view

      chazlodian  With video streaming, it really depends on when you check. Some video players will download the video in chunks, which means the active data usage wouldn't always reflect the video as you are watching it.

      • chazlodian
      • 6 yrs ago
      • Reported - view

      Jeff C. Right, but I was expecting from YouTube or Twitch, to see 1-2MBps usage for 1080p60fps... I haven't checked the app as much since the "live bandwidth meters" seemed lower than I would have otherwise expected. They may be fine, but I haven't given them as much attention since it didn't seem to solve my immediate issue of, "Oh, I see that device X is constantly downloading at 10Mbps right now, that is probably the issue."

      • imahawki
      • 6 yrs ago
      • Reported - view

      Jeff C. right, which is why we need THIS feature. 

    • Adescalso
    • 6 yrs ago
    • Reported - view

    +1 Would also like a way to track each device's usage and total network usage. Daily and monthly. Thanks.

    • Juggler.1
    • 6 yrs ago
    • Reported - view

    I don't have any expectation that Eero will add this feature for existing customers.  It doesn't benefit them financially to spend the time to develop this feature unless they can create additional revenue from it.  

    It's reasonable to assume that IF this feature is added, it'll become part of the Eero PLUS subscription service.  Personally, I have no intention of paying a monthly service fee for my router.  

    My parents have asked me to install a better WiFi system in their home.  I'm considering giving them my Eeros and buying something else for myself. 

    Does anyone have recommendations on other mesh systems?  Preferably one with usage tracking? I'm currently looking at Google Wifi or Linksys Velop; But descriptions aren't clear if those options offer that feature.

      • arm000
      • 6 yrs ago
      • Reported - view

      Juggler I can confirm Google Wifi has bandwidth monitoring.  You can get instantaneous bandwidth usage or aggregate usage over a day, week, month, or 2 months.  I think it's absurd that Eero doesn't offer this.

Content aside

  • Status Implemented
  • 437 Votes
  • 3 mths agoLast active
  • 407Replies
  • 15470Views
  • 204 Following