437

Feature Request: Bandwidth Monitor

With Comcast and others adding bandwidth caps id love to get internal alerts since Comcast numbers are so out of whack. 

407 replies

null
    • Merf
    • 3 yrs ago
    • Reported - view

    Was interested in eero as my new system for WiFi 6.. so I came by the community to check out the features and do some research. Wow no traffic meter ? , really?.  These days with the caps, it’s an essential feature.  Very disappointed to find out eero lacks it.. Also to see the requests where made years ago and it’s only a consideration? Dev team needs to take a harder look at the times.. as people better utilize increased speeds with WiFi 6, the feature will be an even bigger necessity.. wow   Orbi has it, just saying  

      • Mgreer316
      • 3 yrs ago
      • Reported - view

      arm000 I should add that I've been running the Asus for a little over a week. This far it's performed very well and I am experiencing slightly faster speeds overall. We typically run between 45 and 55 wifi connected clients consistently. However, I have read others having issues with dropped clients and we've experienced one that was cured only via a system reboot. That is a "little" concerning as in over 2 years we've never experienced a dropped client with the eero. 

      • Merf
      • 3 yrs ago
      • Reported - view

      Mgreer316 

      It seems the hardware is there if the app has the capability of tracking individual usage.  I mean I’m no wizard but it Seems like a coding issue to just simply have it automatically tallied daily, weekly and at the end of the month.  

      • Mgreer316
      • 3 yrs ago
      • Reported - view

      Merf However, the data must be stored somewhere. If on the router, there has to be memory/storage available for the data to be stored. Maybe previous versions didn't have space allocated in hardware to store traffic data? Of course, I'm just speculating. But regardless, with this latest release there is no excuse. They know that users want/need this feature. Therefore, if they ignore that obvious need with their latest design, that tells us a lot. 

      • Merf
      • 3 yrs ago
      • Reported - view

      I don’t know.  I had a nitehawk router from like 8 years ago that had it.  The numbers at the time where far inferior to a gen 2 eero. Both reg and pro 

    • YetAnotherUserName
    • 3 yrs ago
    • Reported - view

    So they've been looking at this for three year now.  

    I'm expecting it'll have support for VR headsets and you'll be able to swoop around three dimensional representations of the data - they must be adding all these features to it otherwise they would have either done it by now, or admitted that it's never going to happen.

    • Merf
    • 3 yrs ago
    • Reported - view

    still baffled, how this feature is at the top with the most votes yet is still under consideration after 3 years.. but one of the devs on reddit said its coming.. who knows if it is true though

    • BeanDip
    • 3 yrs ago
    • Reported - view


    So, you may have seen the ISP OEM for Eero stuff recently. What was interesting was some comments about monitoring the customer experience, etc. 

    They can indeed, put out an image for consumer units that offers visibility and management.

    As I've posted before, I'm DIY because I have a home lab with lots of cool hardware and software on hand.

    • redwindmill
    • 3 yrs ago
    • Reported - view

    Signed up specifically to add my voice to this feature. Even having a estimate of the traffic used per device (not separating per protocol or website ) would be better than what we have.

     

    Also; could we move the active data usage to the device list? It isn't very useful when attempting to gather a snapshot.

    • judahfromla
    • 3 yrs ago
    • Reported - view

    Also, don’t forget that besides the regression with functionality in determining what’s hogging the active bandwidth, having a guest network doesn’t even tell you what the active devices are using at all. TF would I want a guest network that gives me less detail on device use than my regular network? I know I don’t want them accessing my network devices but I can imagine all admins would want MORE info not less. 
     

    Truly mental this hasn’t been properly addressed. Over 3 years of active requests putting it at the top of wants and it’s actually worse now. And now I pay a monthly to find out jack about what’s happening on my network in any meaningful way. Glad “some phishing” has been blocked. Of course there’s no real info on that either. 

    • Bkellogg
    • 3 yrs ago
    • Reported - view

    Just joined to upvote this. It's been said, but this is an absolutely essential feature. I'm on cricket with a 100gb cap (I know, its truly terrible) so if we don't get this I really will have to switch to a different system. I just assumed eero would have it since its a basic feature with others. I actually was planning to go the Google nest direction but the better price on eero swayed me and I have been thrilled with my decision until I realized this lack of feature. Please make it happen eero!

    • redwindmill
    • 3 yrs ago
    • Reported - view

    In hopes of any developer actually seeing this, I will add some context to why this is important for me.

     

    With work-from-home and virtual-school for my kids; we are all voiping most of the day. This is on top of the added streaming time from stay at home orders from everyone in the family.

     

    To add insult to injury; increasing your bandwidth to deal with everyone streaming calls and entertainment all the time exacerbates the cap issue. These services often will negotiate to a better quality, thus increasing data usage and exhausting our data limit. I attempt to manually police this via settings the best I can but it doesn't always happen.

     

    Often there is a device that is discarded left streaming from someone that is wasting bandwidth. I only notice if I happen to walk into the room and hear / see it.

     

    With no tools available to help me efficiently combat this; I am left with no other option than to roll some portion of any overage into the over all cost of maintaining the eero system.

     

    I love the ease of use of the eero system, but I can't justify increase cost because of the company's apparent philosophical position on this issue. Practically speaking this feature is sorely needed to do the real world implications of data usage caps and an inability to limit device bandwidth in anyway.

      • redwindmill
      • 3 yrs ago
      • Reported - view

      After looking in r/eero; There is a very active developer that kindly communicated the complexities of their system.

      This request appears to be past the "taken to the team phase".

      • txgunlover
      • 3 yrs ago
      • Reported - view

      redwindmill She's the lead radio dev and will explain why so many "easy" requests are anything but.  Great in-depth information over at /r/eero. 

      • YetAnotherUserName
      • 3 yrs ago
      • Reported - view

      redwindmill If eero wants to communicate to its customers, shouldn't they be using their own forums rather than Reddit?

      • YetAnotherUserName
      • 3 yrs ago
      • Reported - view

      txgunlover Nope, what's been posted rarely goes further than saying, oh it's really hard.

    • the_mace
    • 3 yrs ago
    • Reported - view

    Just upgraded to Eero from a Netgear Nighthawk R9000. Better coverage for my property and better bandwidth but that OLD device had MUCH better transparency in statistics for what devices were using what traffic. I never expected a modern network device to be missing basic stats on usage. That's odd. 

    • LilyZoeyMax
    • 3 yrs ago
    • Reported - view

    Comcast has said my usage has jumped 50% the last 2 months and then doubled this past month.  I have an iPhone, a Comcast cable box, and an Xbox on my network and they say I’m now using 1.3 TB.  My usage has been consistently 400-700 GB the last year.  They are telling me to contact arris since I bought my own cable modem and use eeros.  I need a way to determine which device might be pulling the excessive data.  Come on EERO!  Get this feature implemented.  It doesn’t seem like it should be hard and has been requested for the last 3 years!!   Get it done!

    • jimdenver
    • 3 yrs ago
    • Reported - view

    I’m sorry bu eero will never be able to do it. With their current platform So stop asking.. their current systems do not have the proper hardware (memory storage) and processing power required. You need to be able to filter and measure TCP traffic . Not possible. Look for a router that will support DD-WRT.. (Google it or DuckDuck Go It) this software will allow you to monitor everything from data usage to who is using your data. Good Luck!

      • Mgreer316
      • 3 yrs ago
      • Reported - view

      jimdenver there is no excuse Jim. Either implement a huge customer request OR tell your customers it's not possible with the current hardware. They've done neither. The real sign will be what happens with the pending eero pro 6. Will their new high end product have it? If it doesn't, then they aren't listening and don't care. 

      • Mgreer316
      • 3 yrs ago
      • Reported - view

      jimdenver oh, and stop asking is the WORSE thing to do. There are only 2 ways to pressure a company. Feedback and/or stop using/don't buy their product. If you stop using/don't buy their product they don't know why. Feedback is critical let a company know why they lost you. If enough do it then they face dire consequences if they don't act. 

      • YetAnotherUserName
      • 3 yrs ago
      • Reported - view

      Mgreer316 They don't need to implement it for the people who have already bought the system, they've got our money.  And if they keep quiet, rather than say bandwidth monitoring is never going to happen, they'll continue to get people buying it.

      • Mgreer316
      • 3 yrs ago
      • Reported - view

      YetAnotherUserName That's a horrible business strategy IMO. This is not some obscure request. This is critical and will grow in criticality over time. So critical, it will be worth switching systems just to obtain it. New purchasers will assume its there and be dismayed when they discover its not. If not addressed, it will become a marketing advantage to eero's competitors. Lastly, the oodles of otherwise satisfied eero customers who left or will leave the platform because of this won't be silent. In YouTube reviews and other avenues they'll repeatedly point out this lack. IMO, it'll be much better for eero to be open and honest and get out in front of this. 

      • atrieger
      • 3 yrs ago
      • Reported - view

      jimdenver Disagree 100%, the hardware is already counting everything, it must to even function as a router, there's more than enough cpu / memory to increment counters this is definitely not a hardware issue or a political data ownership issues, it's purely a poor-engineering issue. I've worked on hardware so much less powerful than this before, and in software, kernel extensions, networking, etc and believe me its easy and its mostly already done in the kernel anyways it's just not exposed or perhaps aggregated in the windows a human might like. They just need to send the data in their regular data pushes to api.eero.com, and then build the widgets in the UI to display them. Stupid simple. In fact, things like DDWRT are proof of how simple it is, you can actually write an entirely open source full router in open source and have it work with someone else's hardware! Imagine how easy it is when you're already a software developer at eero with full src control? No, this is just really bad mgmt and engineering debt on their part. All the engineers were let go or everyone is too junior or the mgmt is too concerned over google integrations to pay attention to customers, or the product is being deprecated or they have no testing platform or Barbara, the only one who deals with metrics in the kernel is on holiday to Brazil for 9 mos... it'll be something like one of those.

      • txgunlover
      • 3 yrs ago
      • Reported - view

      atrieger That is incorrect and I recommend you talk to the lead developer over at /r/eero.

      • Mgreer316
      • 3 yrs ago
      • Reported - view

      txgunlover this is what I don't get. Why isn't the lead developer in eero's own customer forum? Why at reddit but not here? That makes no sense. 

Content aside

  • Status Implemented
  • 437 Votes
  • 2 mths agoLast active
  • 407Replies
  • 15465Views
  • 204 Following