0The Eero app on my iPhone 7 requires logging in constantly
I am noticing that I have to log into the Eero app each time I open it up on my iPhone 7. I can use quick app switching after logging in without having to re-authenticate, but it logs out when the app is the the background for a while.
Has as anyone else observed this?
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Hi ncFoCo —
Thanks for reaching out and sorry to hear the issue you are experiencing.
If you haven't yet, please give us a call at 1-877-659-2347 or email us at support@eero.com. We'll be happy to take a look and help get this resolved.
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I'm using a 7 and have not seen this behavior.
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Hi Jeff C. –
I have sent an email to Eero support.
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I'm seeing the same behavior on iPhone 7 Plus. Tried deleting the app and reinstalling, but that didn't do it. Did you get resolution to this issue?
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Yes, I was able to resolve this issue. Here is the solution that I got from the support team:
> I recommend opening the app, signing in, leaving the app open for roughly 4 minutes, and then logging out.
Log in after these steps and it should persist. It worked for me.
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Thanks for the description. It didn't take for me, but maybe others will benefit from it. I'll need to contact support.
