My 3 pack Google Wifi arrived two weeks ago and it took roughly 5 minutes to replace the eeros. The setup experience was slightly faster, since I just needed to scan the QR code on the back of the devices.

After applying the latest firmware and enabling IPv6, everything is running smoothly and performance/coverage seems on par with the eeros.

Even though I love supporting the "small company", I now regret not saving $100 on the 3 devices and getting a working IPv6 setup right away.

For anyone hoping eero take their customer feedback seriously, below is a LinkedIn message I sent to Nick Weaver (CEO of eero) on June 29. He hasn't responded so far.

"

eero and IPv6

Hi Nick,

First of all congratulations on your latest hardware launch and creating a great product. Most user friendly router/wifi experience I have had so far. :-)

While I think it is great that you are improving the hardware and offering a new security package, I am saddened something very fundamental is missing with no update or clear communication in sight: IPv6 support.

I'd like to draw your attention to the following community thread: https://community.eero.com/t/q5m604/feature-request-eero-needs-to-support-ipv6

I think it would be very helpful with some clear communication from a company executive on this matter, not just for current customers but I imagine it will also affect customer decisions on which vendor to use.

Best regards,

Martin

"

Jeff,

 Can Eero at least say it is planning to implement IPv6 in 2017? I work for a top 200 website (based on Alexa rankings) and we are seeing more and more IPv6 every day. Being mostly US based, we are seeing nearly 30% of our traffic coming in via IPv6 so far in 2017. With the IPv4 shortage, this is only going to keep increasing. I just really hope that I can get rid of my double NAT setup in 2017!

As with everyone else, I was extremely surprised to find out that the a company that is trying to revolutionize home WiFi and become the operating system of the home wouldn't have IPv6 support on day one for the product launch.  Not having it by the time the 2nd generation platform was launched makes it clear that this is not a priority for eero. Time to return and replace.

So, I guess this makes my mind up. My son has been hounding me about his Xbox not signing in. We have been fighting WiFi problems in our house moving from AP to AP and hoped EERO could fix it soon! It’s been a month or so and no closer to a fix. Anyway, back to the Xbox. So, when you try to sign in it will continuously boot you out. I noticed the EERO was listed as connected but not supporting IPv6. I connected to my iPhone, which does support both versions, and voila!  Connected right away. Then I signed out and back in to the home connected EERO and everything seems to be working. Not sure if this is an IPv4 or v6 problem but it was definitely related to the EERO’s

I assumed Eero supported IPv6 when I purchases 3 Eros boxes a month ago so am pretty surprised and disappointed.  IPv6 has been in the open source code bases for years so it's insane that it's not supported in this product. 

Thinking of a workaround..... my xfinity router supports IPv6 and it looks like the Eeros boxes could be placed in bridged mode. That might work, but does sound like it kills the handy management features for the Eeros boxes. 

I'd say ipv6 support in the dhcp service would be a great (reasonable) start

I have a specific reason why your customers are going to want/need IPV6 support. 

Windows has well-known issues with network printer discovery, which results in a lot of unhappy customers with "printer off-line" issues when trying to print from Windows. The printer is really online, Windows just can't see/find it. Just ask my family (who look to me for level 1 tech support), or search online for "Windows 10 printer offline" issues. 

We have a couple HP inkjet printers that have had this issue, and when I spoke w/HP support about it  they said that a key strategy they are spinning aggressively for their customers' with this issue is to move their printer to an IPV6 port connection to the computer. This apparently resolves the "lost/offline" printer problems for most users.  

It sounds like Eero's lack of support for IPV6 could block Eero customers from using this approach to get around Windows 10 printer discovery issues. Is that correct? HP must own 50 to 60 percent of the consumer printer market, that sounds like a lot of folks who might be negatively affected. 

So here we are a year later, and eero still doesn't support IPv6, and has not announced plans for IPv6 support. My four-year-old Apple AirPort Extreme does IPv6 perfectly (i.e. 20/20 on IPv6 tests). I've officially given up on eero.

I am very disappointed to find out that my "high end" mesh wireless system I purchased just long enough ago to not be returnable does not support IPv6. 

My work occasionally requires me to access IPv6 devices remotely from my home and when that need arouse recently I discovered I no longer had IPv6. Shame on me for not testing it right away but I would not have even guessed that after paying that much money for the system that this feature would be missing. Yours is the most expensive system on the shelves at BestBuy and the only one that does not support this protocol. Again shame on me for not checking...

I will no longer be recommending this system to customers, clients, family and friends. Sort of feel ripped off.

Judging by your inability to say anything further, this is way down the priority list and has been since the issue was first raised. 

Glad I was able to stop a couple of my team mates for purchasing systems for their homes. Hopefully I can sell my system to recover some of the costs.

Hello,

Would it be possible for Eero to provide any update on IPV6 support?

The lack of comments are as concerning as the lack of actual support.

regards

Hi,

   I just installed eero for my in-laws and found that Spectrum is providing only IPv6  addresses. My workaround for this issue was to install a Dlink Cloud router (even the cheapest routers provide IPv6 support) to the Arris cable modem and then connect the eero to the Dlink. The Dlink router will communicate with Spectrum's network's IPv6 and then will talk to the eero via IPv4. This works great and performance is excellent.

   I am disappointed to have to install intermediate hardware to make this work, but the result of having great WiFi throughout the house is worth it. IPv6 adoption is increasing at a fast rate and it is important to support this.

   I feel it is important to let prospective customers know that they should check their network for IP version before ordering the product.