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Device not connecting to closest Eero

I have 3 2nd gen Eero setup with the main Eero and 2 beacons. Devices close to the beacons are connecting to the main Eero which is 2 floors away. How can I make sure a device connects to a specific Eero? Or is there a way to reset the system so devices connect to the closest Eero?

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  • eero can’t make your device switch to the closest eero—that’s entirely up to the device’s software to choose when to switch. You could be standing right next to another eero and the device might not switch if it thinks it still has a good enough connection to the eero farther away. Turning off/on WiFi on your device will then connect to the closest eero with the stronger connection.

    Reply Like 1
      • cotedan87
      • Fan of tinkering with new hardware. Canadian boy.
      • cotedan87
      • 11 days ago
      • Reported - view

      cMoo92 yeah I know. Too bad more Devices aren’t up to par with connectivity yet. Strongest router on the planet can’t help devices if they don’t want to connect. I thought Nest cams would be better but they have lots of connectivity issues yet. As for LIfX and Phillips Hue bulbs, those have a long way to go before it’s smooth sailing. I’m still running around the house every day power cycling some of my lamps despite nearby eeros. 

      Reply Like
    • cotedan87 Hue bulbs don’t use your WiFi, so any issues with those are unrelated to your network. Hue uses the Zigbee protocol. They get their signal from the Hue hub—but they can also daisy chain as any other Zigbee device (e.g. each Hue bulb) acts as a repeater.

      Reply Like
      • cotedan87
      • Fan of tinkering with new hardware. Canadian boy.
      • cotedan87
      • 11 days ago
      • Reported - view

      cMoo92 ok I stand corrected. Wondering if they are more stable than the lifx bulbs but that’s another forum I guess. 

      Reply Like
    • cotedan87 I have no personal experience with LIFX bulbs, but I do have 15 Hue bulbs and I don’t have connectivity issues with them. My only problem is my toddler who loves to turn off the light switch on the wall, but that’s not something even eero support can help fix :)

      Reply Like
      • cotedan87
      • Fan of tinkering with new hardware. Canadian boy.
      • cotedan87
      • 11 days ago
      • Reported - view

      cMoo92 thanks much. That helps my decision to switch to Phillips. Too many disconnects on Lifx. My Phillips hub will be plugged into the network switch as I want eero protection etc, but have read they prefer to be plugged directly into the modem. 

      Reply Like
      • cotedan87
      • Fan of tinkering with new hardware. Canadian boy.
      • cotedan87
      • 11 days ago
      • 1
      • Reported - view

      cMoo92 perhaps eero can work on the toddler fix too.  They have anti malware so why not anti toddler protection.  First seen in eero labs soon  lol 

      .  

      Reply Like 1
      • cotedan87
      • Fan of tinkering with new hardware. Canadian boy.
      • cotedan87
      • 10 days ago
      • Reported - view

      cMoo92 I bit the bullet last night and replaced all Lifx bulbs by Philips Hue. A couple hiccups installing (the app couldn’t auto-find some of the bulbs) but otherwise they work well this morning with no disconnects. 

      My device count in eero dropped by 19 since Philips doesn’t use Wifi like LIFx does, and this may be the most convincing factor in your response yesterday. Wifi was just too flakey in the Lifx bulbs. I don’t know how this will affect my wifi environment but we’ll see. 

      Thanks again for sharing your experiences. They help us keep some degree of sanity in this crazy wifi world. 

      ...  now if only eero Plus would send me my weekly report on time, I’d be happy. It didn’t send one on Friday as it normally does... again.   

      Reply Like
      • cotedan87
      • Fan of tinkering with new hardware. Canadian boy.
      • cotedan87
      • 10 days ago
      • Reported - view

      cMoo92  by the way, wired the Hue hub to one of my eeros and its works great. Had read that Philips recommends that you attach directly to modem/router, but this isn’t good for those of us using a network switch. 

      (Makes cMoo92  an honorary citizen of Canada). 

      Reply Like
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