I just ran into an issue where my new ISP told me to change my ISP settings to use PPPoE.  I did that and then another tech told me my slow speeds were due to PPPoE and I needed to change it to DHCP.

I changed it to DHCP but then it wouldn't connect to the internet.  I tried to change it back to PPPoE, there was a warning on the page that said I couldn't change the ISP settings because I wasn't connected to the internet.

After going back and forth with the ISP, they found and fixed an issue on their end. They told me to set the router to DHCP, reboot everything and it should be fine.  When the router and modem came back up, they found that the router was requesting and dropping IP addresses via PPPoE every 15-30 seconds.  My App said it was in DHCP mode, and I couldn't toggle the setting because I wasn't connected to the internet. I even tried putting the ISP router between the modem and the Eero so that it could get internet... but it wasn't connecting at all (probably because it wasn't requesting a DHCP address)

After going back and forth with the ISP I found out even though the app was saying it was in DHCP mode, the ISP was seeing the router requesting IP addresses with the PPPoE username.  I called eero and they said my router was in DHCP mode, and so did my app.

After dealing with multiple extremely rude Eero customer services reps, they started trying to point at my IP address reservations as the issue.  I explained the whole situation to multiple reps multiple times.  They pretty much ignored me and just had me do the normal steps of rebooting.  At one point they told me to reboot and wait for the blinking blue light... even though I had a network setup already and knew it would go from blinking white to red. Which it did. When I questioned their instructions (as it was wasting my time) they kept saying "Do you want assistance?".  In the end, they had no way to resolve the issue because there was no internet and they told my my only option was to delete my network and hard reset the devices.

I told them that this isn't acceptable and this system is fundamentally flawed. We need a way to manage our router when it doesn't have internet. It doesn't have to be a web page, but it CANNOT require the internet.  The response I got from them was "I can provide your feedback, but we aren't going to change our design over this."

Eero. You design is fundamentally flawed.  Remote management is a very nice feature, but it CANNOT come at the expense of LOCAL management. It isn't a new feature and this is the only router I have EVER owned that doesn't have it.

OF COURSE EERO HAS A WEB INTERFACE!

How do you think their tech's see your router?  through an iphone?

There's obviously a different reason they refuse to provide a web interface, I surmise that is because of CONTROL.

Vague "Performance and Stability improvement updates" every other week.  Why? Has any of us seen any improvements in performance or stability??? Has anyone of us complained about improvements or stability?  I call BS on these updates.  Updates via an app is opaque to the user.  Updates via a browser can be checked via wireshark.  It's all about control.  Be transparent Amazon, your customers demand it.  

What is this respect and niceness you are displaying?  I feel.... oddly.... like I should be polite in return.

You're right, in that instance, it'd be nice to have the web interface.  For all of us, it would be nice.  Absolutely.  However, we are a tiny portion of their customers and it's hard for us to remember that when just about everybody else gives far more config options by default.

You know, I think it's ok to go the route they have, but maybe Eero makes a web version available to be enabled for advanced cases (I know there was one alluded to).

Note - my comment on the import/export addition was only adding a nice to have if you throw in a million manual entries, then need to switch the config or reset.  Losing all of that stinks.

Nothing is wrong if there was I would not be able to reply if it wasn't working.

EEro 6 pro cost $600, a premium,  with no pro features. And you have ti subscribe additionally for more features. My Google mesh worked much better than this, I switched since it had a built in zigbee, but managing it even from the phone app is not user-friendly.  If anyone needs it for free, let me know.

A web browser interface is definitely needed!  Not having one is a big negative!  I maintain all my systems from my computer - this is the only exception and it's a big drag.

well this is junk.  This whole Phone only movement is complete garbage.  Even as a free option, im getting rid of it. 

Not everyone has a smartphone. I no longer have one, because spending hundreds of dollars on a device that gives me more problems that never get solved for the sake of "convenience" is rather silly. iPhone or Android or whatever else, they all have problems that never get fixed and only complicate my life to an extreme. Catering to laziness only breeds more laziness and reliance. Relinquishing self control for the sake of "convenience" leads down a very dangerous road that we are only just starting to see the effects of. It is no wonder society is dysfunctional, IQs are decreasing, and technology has digressed in nearly every meaningful aspect. I can watch TV in realism beyond perception, yet my power goes out for a week and I can't cook food? What amazing progress we are witnessing...have fun when power goes out and stays out and nobody can use an app to tell them what to do. Advice: do not become dependent on electronic devices, they will fail you, history and statistics guarantee that. 

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