12

Connecting to Eero pro through web interface.

Currently, the mesh network has 3 PROs and 2 beacons setup in BRIDGE MODE;  

The TP-LINK router is connected to the modem.  A Eero PRO is hardwired to the TP-LINK router;  The TP-LINK router also is connected to multipole NETGEAR enterprise gigabit switches which provides the feed for the whole house CAT5 wiring.  (House built in 2009, CAT5.. not 5E)

I would like to not put the mesh network into bridgemode.    I can remove the TP-LINK router no problem but I will need to be able to configure the primary EERO PRO; 

 

My old TP-LINK router has a lot of port forwarding, a lot of address reservations.  I see that you can do this under advanced network settings in the APP but that is massively painful to do on an iPhone.  

 

I did try to login into the router using a computer and web interface;  In Chrome I typed in 198.168.1.1  (originally EERO defaulted to 198.168.7.1 which I changed but had also tried before changing).   Connection is refused;  Where as the TP-LINK router would present me with a login, the EERO just gives me a connection refused web response.  

I’ve tried with Firefox browser as well.  Being able to configure a router through a web interface is a requirement for me.  The app is way too hard to type on and see.  What I am doing wrong here?

86replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hello everyone!

    I just purchased the eero Pro 6. It's amazing, but I need access to the GUI. I am not used to operating this way. Is it safe to assume that everyone is used to it now?

    Like
    • jayricks There is no GUI except through the application for Android and iOS.

      Like
  • I can only speak for me and I'm not used to it.  If my smart mobile device dies, It would be nice to connect to the eero via my PC or MAC.  

    Like 1
  • I don’t understand this thread.

    Eero is a simple and efficient product: no extra setups, no complex interfaces, no need for network certificate.

    If I wanted the same service than legacy router I would have bought a legacy router. There’s tons of them.

    I assume most Eero users will never know about what a web interface is.

    Eero do not need one. It needs smart features that do complex setup simply.

    Like 1
    • JTA It's really very simple - eero is a great product for those that don't understand networking and who want their network simple to manage and use.  However, there aren't a lot of good, reliable, affordable mesh networking products out there.  I can use the app interfaces (iOS or Android) as needed, but if I EVER need to do something more advanced, eero currently doesn't provide users ANY way to take care of advanced features.  It (should) support(s) them; but you can't get to those features.  

       

      We want eero to provide a web interface to all supported features so that those that ARE more advanced can get to them easily.

      Like 1
    • JTA It's great that the basic phone app works you.  It could be fine for the average user with a very simple requirements.  However some of us users  may have more sophisticated requirements and trying to configure them on the phone can be challenging and some options don't even exist.  Here are some other points: trying to deal with support while making changes using the same phone, managing multiple customers with erros...using their phones to help configure their routers, being forced to do all management on a small screen, some functions I had to have support setup, because the app doesn't support the configuration, etc.    Having a web interface does not prohibit the use of a phone app.   Most of the latest routers support both.

      Like 1
      • crannell
      • crannell
      • 1 yr ago
      • 1
      • Reported - view

      JTA 

      There is a web interface, but it is blocked from the customers.  The “pro” installers have access to it.  And sometimes a phone isn’t always the ideal device.

      Some configurations that the phone app allows are challenging to deploy on the confines of a tiny phone screen.

      Like 1
  • I like small form factors (I use a Samsung S10e). I can link the phone it to a PC and open the EERO app on the PC. It is not as convenient as a web interface but it works for me. I assume that you can do the same in the Apple ecosystem.

    Like
    • igart21 running the phone app on a bigger screen doesn't resolve the issue.  We want a web interface that has all of the missing opitions.

      Like 1
      • KY_Tom
      • KY_Tom
      • 1 yr ago
      • 1
      • Reported - view

      igart21  - I am glad that the eero app meets your expectations and allows you the control you need.  After many years in the networking industry, I require more information and flexibility than provided by the phone app. This is why I returned the eero routers in favor of another vendor.

      Like 1
      • igart21
      • igart21
      • 1 yr ago
      • Reported - view

      ChrisSpera I do understand but EERO is targeting people who value simplicity. There are many competitors who are serving geeks and/or pro users. If pro users do have access to a web interface, it is a debatable marketing decision not to allow access to  "expert" users. I knew the posture of EERO when I made my purchase and was satisfied because I don't need to spend time finetuning my already overengineered home network.

      Like
  • Kind of silly since there are multiple programming environments that let you implement an app and web gui with the same code.

    Like 1
  • I was on the phone with a eero agent they said that there working on a web interface...about time how can they name this router pro 6 with out pro features ..also I notice we got dfs support but I can't change the channel because it won't let me kinda stupid I don't count on there automatic channel selection

    Like 1
  • This is ridiculous. There is no excuse for a piece of network equipment to not provide a web administration interface.

    Like 2
  • What a major misstep by Eero. I wish I had known to research this before I purchased. You know what they say about assume...

    Like
  • I agree. The app route is just an attempt to gain more marketable information from the customer., as is the requirement to provide a phone number, email and name.  
     

    Just finished setting up a new eero pro 6 and it was a pain setting up my dhcp reservations.  I would have saved at least a half hour if I could have just cut and paste using two browser windows on my laptop, and not wasting time creating accounts and verifying email addresses and phone numbers. 
     

    I finally purchased this after hearing that eero was committed to privacy,  I just don’t see it with the required accounts and personal information being REQUIRED to set up a simple home router.   

    A web gui is simple.  A phone app is needlessly complicated. 

    Like 2
      • gelno
      • gelno
      • 9 mths ago
      • 1
      • Reported - view

      Bob111 
      I am in EXACTLY the same situation as you.  Spent an entire afternoon adding a long list of reservations.

      And before anyone comments, no I could not just simply tap on the device in the reservation section of the app.  Many of the devices I needed to reserve were not active on the network and I had to type each and every IP and MAC with the stupid phone touch keyboard.

      I expect to be returning my new eero Pro 6 setup and ordering a only slightly more expensive Ubiquiti system.

      Like 1
      • gelno
      • gelno
      • 9 mths ago
      • 1
      • Reported - view

      ...Pro in the name without Pro features

      Like 1
  • Even more important than features are the ability to tell what's wrong when the red error light comes on.

    A web interface typically tells me which of several possible problems are occurring. Giving me a colored light and telling me it's not working isn't "ease of use". Tell me what's wrong please! Give me enough detail that I can troubleshoot!

    Like 3
  • It's a shame that such an expensive device with no web interface.

    Like 2
  • No web interface makes it extremely difficult to try and figure out why the system works perfectly for days then loses connection 20 times in a day. For the cost of this system and the ultra sales hype, you would think there would be a web interface and a couple of diagnostic tools somewhere that you could try and trace out performance issues. Hell, routers from 25 years ago had the ability to diagnose issues in DOS(remember Windows 95 still used DOS) for Christ's sake. So let us see if erro's customer support is decent or it's the same bunch of hype as the sales group.

    Like 3
  • I expected the pro to have a few more features.  It was easier for me to logon to several computers and switch them to use DHCP instead of the reservations that they had, and then within the app create new reservations for them.  I had to get them to show up before i could use the app.  A web interface would have just let me copy and paste them all.

    I definitely expected a pro version to have a web interface and logging.  I find it ridiculous to have to use a phone. I'm a touch typist using a computer all day long and I have to switch to my phone and one finger my around the "Pro" app. 

    I'm not sure the secure+ is worth it, but I was already paying $60 for 1password, so i figured I will give it a try.  In a year I may have to decide to switch to a different product if the "Pro" aspect of their system doesn't improve. 

    Like 2
  • I did a "Find on this Page" on this topic, and the phrase "port scan" does not appear once.   This may be a bit premature of me to bring up because I haven't done a port scan yet either.  In my defense, I've only had my Rinf Alarm Pro with built in Eero for a few hours.

    My problem is yours times two because my connection to the internet is T-Mobile Home Internet.  This is fast and inexpensive, but Eero's router is positively brilliant compared to T-Mobile's Modem/Router choices.  So, I'm looking at 2 dumb routers in front of any useful network equipment.

    Phil_Esterhaus

    And, HEY!  Let's be careful out there.

    Like 1
  • I just ran into an issue where my new ISP told me to change my ISP settings to use PPPoE.  I did that and then another tech told me my slow speeds were due to PPPoE and I needed to change it to DHCP.

    I changed it to DHCP but then it wouldn't connect to the internet.  I tried to change it back to PPPoE, there was a warning on the page that said I couldn't change the ISP settings because I wasn't connected to the internet.

    After going back and forth with the ISP, they found and fixed an issue on their end. They told me to set the router to DHCP, reboot everything and it should be fine.  When the router and modem came back up, they found that the router was requesting and dropping IP addresses via PPPoE every 15-30 seconds.  My App said it was in DHCP mode, and I couldn't toggle the setting because I wasn't connected to the internet. I even tried putting the ISP router between the modem and the Eero so that it could get internet... but it wasn't connecting at all (probably because it wasn't requesting a DHCP address)

    After going back and forth with the ISP I found out even though the app was saying it was in DHCP mode, the ISP was seeing the router requesting IP addresses with the PPPoE username.  I called eero and they said my router was in DHCP mode, and so did my app.

    After dealing with multiple extremely rude Eero customer services reps, they started trying to point at my IP address reservations as the issue.  I explained the whole situation to multiple reps multiple times.  They pretty much ignored me and just had me do the normal steps of rebooting.  At one point they told me to reboot and wait for the blinking blue light... even though I had a network setup already and knew it would go from blinking white to red. Which it did. When I questioned their instructions (as it was wasting my time) they kept saying "Do you want assistance?".  In the end, they had no way to resolve the issue because there was no internet and they told my my only option was to delete my network and hard reset the devices.

    I told them that this isn't acceptable and this system is fundamentally flawed. We need a way to manage our router when it doesn't have internet. It doesn't have to be a web page, but it CANNOT require the internet.  The response I got from them was "I can provide your feedback, but we aren't going to change our design over this."

    Eero. You design is fundamentally flawed.  Remote management is a very nice feature, but it CANNOT come at the expense of LOCAL management. It isn't a new feature and this is the only router I have EVER owned that doesn't have it.

    Like 3
  • OF COURSE EERO HAS A WEB INTERFACE!

    How do you think their tech's see your router?  through an iphone?

    There's obviously a different reason they refuse to provide a web interface, I surmise that is because of CONTROL.

    Vague "Performance and Stability improvement updates" every other week.  Why? Has any of us seen any improvements in performance or stability??? Has anyone of us complained about improvements or stability?  I call BS on these updates.  Updates via an app is opaque to the user.  Updates via a browser can be checked via wireshark.  It's all about control.  Be transparent Amazon, your customers demand it.  

    Like 2
  • I realize it's frustrating but EERO certainly made a business decision here and it probably was the right move, even we're a bit frustrated.

    The EERO model is simplicity and ease of setup while being robust enough to handle most setups - and they can do just that.  They don't want to waste hours troubleshooting ports, rules, etc.  This group reading this thread, we are the minority AND the troublemakers.  I would have done the same thing.  You don't need to make everyone happy or provide a product that fits 100% of people or setups.  

    Now, what would help is the ability to import/export a config via the app.  I realize you probably can save it in a variety of ways (plugging in your phone, going here, here and here...) but there are times a loss of settings is extremely time consuming when there is a ton of customization.
     

    Like
      • s31064
      • s31064
      • 3 mths ago
      • Reported - view

      cwl77 No, it wasn't the "right move".  It would be extremely simple to keep the current app configuration AND add a web GUI for those of us that need more control and/or options.  No one is asking eero to get rid of the app, we just want to be able to use a web GUI as well.

      Like
  • I'm going to do something no one on the internet does, and respectfully disagree with you on this one.
    Giving us the ability to locally manage our systems does not mean sacrificing the 'easy setup' user experience.

    Every router I've had in the past two decades have had a local 'easy' setup experience and an 'advanced' setup.  When there are remote management features, they are completely optional and can be disabled if security is a concern for the user. These have been basic features on these types of appliances for years, and Eero is the only system I've owned that does this.

    As a software engineer myself, having multiple apps and / or an 'advanced' user experience doesn't make the system any more or less supportable.  If designed well, multiple user experiences should be modifying the same underlying stored configuration in a way.  If the user chooses to have remote management features, then a separate process would sync that configuration with Eero's servers. 

    Eero's ability to troubleshoot our systems should not be a reason to limit the functionality of the system.  In the above example, tooling could be written to give the support technician a holistic view of the configuration.  Training and support documentation could be put in place, as well as tooling to allow the support techs to collaborate on solving more complex issues. I realize this incurs more cost to the company, but this goes hand and in hand with the level of support they are offering with this product.

    As I detailed above, my system reported to Eero that the configuration changed... but didn't actually change the configuration for w/e reason.  Eero servers / support saw that it was on DHCP, but the ISP was seeing it operating in an odd manner using PPPoE.  Despite having this 'easy setup' that is also easy to support, the Eero support technician couldn't see that there was an issue because the router wasn't online.  They even went so far as to question why I had setup IP reservations, which is a feature of the current app.

    In the end, I had to factory reset my system because both Eero and I lost control.  In my opinion, this is completely unacceptable and completely avoidable had I been able to locally manage the router configuration. Having the ability to export / import configuration in this situation would be great, but if you have to factory reset enough to need that feature... then there are bigger issues that need to be resolved first.

    The local web interface doesn't have to provide anymore functionality than the current phone apps do (although it should IMO),  I wouldn't be happy with it, but I could even accept not having a web interface if the current phone apps could manage the router configuration without the router being online.

     

    I realize that this will take time to plan, design and implement. Especially for a large organization like Eero / Amazon, but I think that not having it is a fundamental design flaw in the product.

    Like 2
      • s31064
      • s31064
      • 3 mths ago
      • Reported - view

      kevin. howe085 I wish I could hit "Like" a dozen times.  Well said.

      Like
      • cmarinas
      • cmarinas
      • 1 mth ago
      • Reported - view

      kevin. howe085 I found not being able to control the eero if your ISP connection is down extremely frustrating. It was a simple thing of changing the eero ISP connection from DHCP (I have double NAT, can't do much about it) to static IP so that I route the whole house through a 4G router (connected to the same switch as the eero). After a lot of struggling I got there by forcing the gateway eero into bluetooth mode (pressing the reset button) and pretending I'm using it as a replacement for the same eero. I wouldn't mind the app if (1) it's not just cloud based - it works with local connections and (2) I can install it on a mac with M1/2 CPUs (easier to type forwarding rules than on a phone). Especially the latter, it's just malevolence on eero's side, it wouldn't take them any effort to enable it.

      So now I got a raspberry pi with openwrt + nextdns as router and put the eeros in bridge mode. With a recent update, they claim the WiFi automatic channel selection works in bridge mode, I wouldn't lose much of the core eero functionality.

      I may not be the target customer for eero but I don't really see why they actively try to prevent me from being their customer. I was even a eero secure subscriber but disabled it due to hard to debug blocking of Disney+ (no logs), frequent DNS timeouts/no-response.

      Like
  • What is this respect and niceness you are displaying?  I feel.... oddly.... like I should be polite in return.

    You're right, in that instance, it'd be nice to have the web interface.  For all of us, it would be nice.  Absolutely.  However, we are a tiny portion of their customers and it's hard for us to remember that when just about everybody else gives far more config options by default.

    You know, I think it's ok to go the route they have, but maybe Eero makes a web version available to be enabled for advanced cases (I know there was one alluded to).

    Note - my comment on the import/export addition was only adding a nice to have if you throw in a million manual entries, then need to switch the config or reset.  Losing all of that stinks.

    Like
  • I prefer the Smartphone interface which is more intuitive and means that you don't wreck other settings 

    Like
    • David G Kerr I'm not saying that we need to necessarily change the smartphone experience.

      Currently there is no way for us to modify the ISP settings to get the router online if those settings are wrong for some reason.. We need a way to change settings locally regardless if the eero network has internet or not.  This could be an additional local web page  (like almost every other consumer router) or they could make the smartphone app work locally when it is connected to the eero network's wifi.


      In my case the installer and customer support for my new ISP didn't know how to configure the router to work with their service and that resulted in my eero network not having internet.  I could connect to it via wifi, but I couldn't change any settings to remedy the issue. I was forced to do a full reset of my network.

      There isn't really a good reason to be managing over the internet the network you are connected to.  It is a convenience feature for when you AREN'T connected to the network. Remote management should be an opt-in feature not a requirement to use the router.

      I personally consider it a security risk, and on every other router I've owned I've ensured it is disabled. It is especially scary with this system considering the default login system is just an SMS message that can be easily intercepted to take over the network.

      Like
  • Nothing is wrong if there was I would not be able to reply if it wasn't working.

    Like
Like12 Follow
  • 12 Likes
  • 1 mth agoLast active
  • 86Replies
  • 13594Views
  • 50 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com