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Connecting to Eero pro through web interface.

Currently, the mesh network has 3 PROs and 2 beacons setup in BRIDGE MODE;  

The TP-LINK router is connected to the modem.  A Eero PRO is hardwired to the TP-LINK router;  The TP-LINK router also is connected to multipole NETGEAR enterprise gigabit switches which provides the feed for the whole house CAT5 wiring.  (House built in 2009, CAT5.. not 5E)

I would like to not put the mesh network into bridgemode.    I can remove the TP-LINK router no problem but I will need to be able to configure the primary EERO PRO; 

 

My old TP-LINK router has a lot of port forwarding, a lot of address reservations.  I see that you can do this under advanced network settings in the APP but that is massively painful to do on an iPhone.  

 

I did try to login into the router using a computer and web interface;  In Chrome I typed in 198.168.1.1  (originally EERO defaulted to 198.168.7.1 which I changed but had also tried before changing).   Connection is refused;  Where as the TP-LINK router would present me with a login, the EERO just gives me a connection refused web response.  

I’ve tried with Firefox browser as well.  Being able to configure a router through a web interface is a requirement for me.  The app is way too hard to type on and see.  What I am doing wrong here?

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  • Hello everyone!

    I just purchased the eero Pro 6. It's amazing, but I need access to the GUI. I am not used to operating this way. Is it safe to assume that everyone is used to it now?

    Like
    • jayricks There is no GUI except through the application for Android and iOS.

      Like
  • I can only speak for me and I'm not used to it.  If my smart mobile device dies, It would be nice to connect to the eero via my PC or MAC.  

    Like
  • I don’t understand this thread.

    Eero is a simple and efficient product: no extra setups, no complex interfaces, no need for network certificate.

    If I wanted the same service than legacy router I would have bought a legacy router. There’s tons of them.

    I assume most Eero users will never know about what a web interface is.

    Eero do not need one. It needs smart features that do complex setup simply.

    Like 1
    • JTA It's really very simple - eero is a great product for those that don't understand networking and who want their network simple to manage and use.  However, there aren't a lot of good, reliable, affordable mesh networking products out there.  I can use the app interfaces (iOS or Android) as needed, but if I EVER need to do something more advanced, eero currently doesn't provide users ANY way to take care of advanced features.  It (should) support(s) them; but you can't get to those features.  

       

      We want eero to provide a web interface to all supported features so that those that ARE more advanced can get to them easily.

      Like
    • JTA It's great that the basic phone app works you.  It could be fine for the average user with a very simple requirements.  However some of us users  may have more sophisticated requirements and trying to configure them on the phone can be challenging and some options don't even exist.  Here are some other points: trying to deal with support while making changes using the same phone, managing multiple customers with erros...using their phones to help configure their routers, being forced to do all management on a small screen, some functions I had to have support setup, because the app doesn't support the configuration, etc.    Having a web interface does not prohibit the use of a phone app.   Most of the latest routers support both.

      Like
      • crannell
      • crannell
      • 1 yr ago
      • Reported - view

      JTA 

      There is a web interface, but it is blocked from the customers.  The “pro” installers have access to it.  And sometimes a phone isn’t always the ideal device.

      Some configurations that the phone app allows are challenging to deploy on the confines of a tiny phone screen.

      Like
  • I like small form factors (I use a Samsung S10e). I can link the phone it to a PC and open the EERO app on the PC. It is not as convenient as a web interface but it works for me. I assume that you can do the same in the Apple ecosystem.

    Like
    • igart21 running the phone app on a bigger screen doesn't resolve the issue.  We want a web interface that has all of the missing opitions.

      Like
      • KY_Tom
      • KY_Tom
      • 1 yr ago
      • 1
      • Reported - view

      igart21  - I am glad that the eero app meets your expectations and allows you the control you need.  After many years in the networking industry, I require more information and flexibility than provided by the phone app. This is why I returned the eero routers in favor of another vendor.

      Like 1
      • igart21
      • igart21
      • 1 yr ago
      • Reported - view

      ChrisSpera I do understand but EERO is targeting people who value simplicity. There are many competitors who are serving geeks and/or pro users. If pro users do have access to a web interface, it is a debatable marketing decision not to allow access to  "expert" users. I knew the posture of EERO when I made my purchase and was satisfied because I don't need to spend time finetuning my already overengineered home network.

      Like
  • Kind of silly since there are multiple programming environments that let you implement an app and web gui with the same code.

    Like
  • I was on the phone with a eero agent they said that there working on a web interface...about time how can they name this router pro 6 with out pro features ..also I notice we got dfs support but I can't change the channel because it won't let me kinda stupid I don't count on there automatic channel selection

    Like
  • This is ridiculous. There is no excuse for a piece of network equipment to not provide a web administration interface.

    Like
  • What a major misstep by Eero. I wish I had known to research this before I purchased. You know what they say about assume...

    Like
  • I agree. The app route is just an attempt to gain more marketable information from the customer., as is the requirement to provide a phone number, email and name.  
     

    Just finished setting up a new eero pro 6 and it was a pain setting up my dhcp reservations.  I would have saved at least a half hour if I could have just cut and paste using two browser windows on my laptop, and not wasting time creating accounts and verifying email addresses and phone numbers. 
     

    I finally purchased this after hearing that eero was committed to privacy,  I just don’t see it with the required accounts and personal information being REQUIRED to set up a simple home router.   

    A web gui is simple.  A phone app is needlessly complicated. 

    Like 1
      • gelno
      • gelno
      • 5 mths ago
      • Reported - view

      Bob111 
      I am in EXACTLY the same situation as you.  Spent an entire afternoon adding a long list of reservations.

      And before anyone comments, no I could not just simply tap on the device in the reservation section of the app.  Many of the devices I needed to reserve were not active on the network and I had to type each and every IP and MAC with the stupid phone touch keyboard.

      I expect to be returning my new eero Pro 6 setup and ordering a only slightly more expensive Ubiquiti system.

      Like
      • gelno
      • gelno
      • 5 mths ago
      • 1
      • Reported - view

      ...Pro in the name without Pro features

      Like 1
  • Even more important than features are the ability to tell what's wrong when the red error light comes on.

    A web interface typically tells me which of several possible problems are occurring. Giving me a colored light and telling me it's not working isn't "ease of use". Tell me what's wrong please! Give me enough detail that I can troubleshoot!

    Like 2
  • It's a shame that such an expensive device with no web interface.

    Like 1
  • No web interface makes it extremely difficult to try and figure out why the system works perfectly for days then loses connection 20 times in a day. For the cost of this system and the ultra sales hype, you would think there would be a web interface and a couple of diagnostic tools somewhere that you could try and trace out performance issues. Hell, routers from 25 years ago had the ability to diagnose issues in DOS(remember Windows 95 still used DOS) for Christ's sake. So let us see if erro's customer support is decent or it's the same bunch of hype as the sales group.

    Like 2
  • I expected the pro to have a few more features.  It was easier for me to logon to several computers and switch them to use DHCP instead of the reservations that they had, and then within the app create new reservations for them.  I had to get them to show up before i could use the app.  A web interface would have just let me copy and paste them all.

    I definitely expected a pro version to have a web interface and logging.  I find it ridiculous to have to use a phone. I'm a touch typist using a computer all day long and I have to switch to my phone and one finger my around the "Pro" app. 

    I'm not sure the secure+ is worth it, but I was already paying $60 for 1password, so i figured I will give it a try.  In a year I may have to decide to switch to a different product if the "Pro" aspect of their system doesn't improve. 

    Like 1
  • I did a "Find on this Page" on this topic, and the phrase "port scan" does not appear once.   This may be a bit premature of me to bring up because I haven't done a port scan yet either.  In my defense, I've only had my Rinf Alarm Pro with built in Eero for a few hours.

    My problem is yours times two because my connection to the internet is T-Mobile Home Internet.  This is fast and inexpensive, but Eero's router is positively brilliant compared to T-Mobile's Modem/Router choices.  So, I'm looking at 2 dumb routers in front of any useful network equipment.

    Phil_Esterhaus

    And, HEY!  Let's be careful out there.

    Like 1
  • I just ran into an issue where my new ISP told me to change my ISP settings to use PPPoE.  I did that and then another tech told me my slow speeds were due to PPPoE and I needed to change it to DHCP.

    I changed it to DHCP but then it wouldn't connect to the internet.  I tried to change it back to PPPoE, there was a warning on the page that said I couldn't change the ISP settings because I wasn't connected to the internet.

    After going back and forth with the ISP, they found and fixed an issue on their end. They told me to set the router to DHCP, reboot everything and it should be fine.  When the router and modem came back up, they found that the router was requesting and dropping IP addresses via PPPoE every 15-30 seconds.  My App said it was in DHCP mode, and I couldn't toggle the setting because I wasn't connected to the internet. I even tried putting the ISP router between the modem and the Eero so that it could get internet... but it wasn't connecting at all (probably because it wasn't requesting a DHCP address)

    After going back and forth with the ISP I found out even though the app was saying it was in DHCP mode, the ISP was seeing the router requesting IP addresses with the PPPoE username.  I called eero and they said my router was in DHCP mode, and so did my app.

    After dealing with multiple extremely rude Eero customer services reps, they started trying to point at my IP address reservations as the issue.  I explained the whole situation to multiple reps multiple times.  They pretty much ignored me and just had me do the normal steps of rebooting.  At one point they told me to reboot and wait for the blinking blue light... even though I had a network setup already and knew it would go from blinking white to red. Which it did. When I questioned their instructions (as it was wasting my time) they kept saying "Do you want assistance?".  In the end, they had no way to resolve the issue because there was no internet and they told my my only option was to delete my network and hard reset the devices.

    I told them that this isn't acceptable and this system is fundamentally flawed. We need a way to manage our router when it doesn't have internet. It doesn't have to be a web page, but it CANNOT require the internet.  The response I got from them was "I can provide your feedback, but we aren't going to change our design over this."

    Eero. You design is fundamentally flawed.  Remote management is a very nice feature, but it CANNOT come at the expense of LOCAL management. It isn't a new feature and this is the only router I have EVER owned that doesn't have it.

    Like 2
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