Connecting to Eero pro through web interface.
Currently, the mesh network has 3 PROs and 2 beacons setup in BRIDGE MODE;
The TP-LINK router is connected to the modem. A Eero PRO is hardwired to the TP-LINK router; The TP-LINK router also is connected to multipole NETGEAR enterprise gigabit switches which provides the feed for the whole house CAT5 wiring. (House built in 2009, CAT5.. not 5E)
I would like to not put the mesh network into bridgemode. I can remove the TP-LINK router no problem but I will need to be able to configure the primary EERO PRO;
My old TP-LINK router has a lot of port forwarding, a lot of address reservations. I see that you can do this under advanced network settings in the APP but that is massively painful to do on an iPhone.
I did try to login into the router using a computer and web interface; In Chrome I typed in 22.214.171.124 (originally EERO defaulted to 126.96.36.199 which I changed but had also tried before changing). Connection is refused; Where as the TP-LINK router would present me with a login, the EERO just gives me a connection refused web response.
I’ve tried with Firefox browser as well. Being able to configure a router through a web interface is a requirement for me. The app is way too hard to type on and see. What I am doing wrong here?
I just ran into an issue where my new ISP told me to change my ISP settings to use PPPoE. I did that and then another tech told me my slow speeds were due to PPPoE and I needed to change it to DHCP.
I changed it to DHCP but then it wouldn't connect to the internet. I tried to change it back to PPPoE, there was a warning on the page that said I couldn't change the ISP settings because I wasn't connected to the internet.
After going back and forth with the ISP, they found and fixed an issue on their end. They told me to set the router to DHCP, reboot everything and it should be fine. When the router and modem came back up, they found that the router was requesting and dropping IP addresses via PPPoE every 15-30 seconds. My App said it was in DHCP mode, and I couldn't toggle the setting because I wasn't connected to the internet. I even tried putting the ISP router between the modem and the Eero so that it could get internet... but it wasn't connecting at all (probably because it wasn't requesting a DHCP address)
After going back and forth with the ISP I found out even though the app was saying it was in DHCP mode, the ISP was seeing the router requesting IP addresses with the PPPoE username. I called eero and they said my router was in DHCP mode, and so did my app.
After dealing with multiple extremely rude Eero customer services reps, they started trying to point at my IP address reservations as the issue. I explained the whole situation to multiple reps multiple times. They pretty much ignored me and just had me do the normal steps of rebooting. At one point they told me to reboot and wait for the blinking blue light... even though I had a network setup already and knew it would go from blinking white to red. Which it did. When I questioned their instructions (as it was wasting my time) they kept saying "Do you want assistance?". In the end, they had no way to resolve the issue because there was no internet and they told my my only option was to delete my network and hard reset the devices.
I told them that this isn't acceptable and this system is fundamentally flawed. We need a way to manage our router when it doesn't have internet. It doesn't have to be a web page, but it CANNOT require the internet. The response I got from them was "I can provide your feedback, but we aren't going to change our design over this."
Eero. You design is fundamentally flawed. Remote management is a very nice feature, but it CANNOT come at the expense of LOCAL management. It isn't a new feature and this is the only router I have EVER owned that doesn't have it.
OF COURSE EERO HAS A WEB INTERFACE!
How do you think their tech's see your router? through an iphone?
There's obviously a different reason they refuse to provide a web interface, I surmise that is because of CONTROL.
Vague "Performance and Stability improvement updates" every other week. Why? Has any of us seen any improvements in performance or stability??? Has anyone of us complained about improvements or stability? I call BS on these updates. Updates via an app is opaque to the user. Updates via a browser can be checked via wireshark. It's all about control. Be transparent Amazon, your customers demand it.
I realize it's frustrating but EERO certainly made a business decision here and it probably was the right move, even we're a bit frustrated.
The EERO model is simplicity and ease of setup while being robust enough to handle most setups - and they can do just that. They don't want to waste hours troubleshooting ports, rules, etc. This group reading this thread, we are the minority AND the troublemakers. I would have done the same thing. You don't need to make everyone happy or provide a product that fits 100% of people or setups.
Now, what would help is the ability to import/export a config via the app. I realize you probably can save it in a variety of ways (plugging in your phone, going here, here and here...) but there are times a loss of settings is extremely time consuming when there is a ton of customization.
I'm going to do something no one on the internet does, and respectfully disagree with you on this one.
Giving us the ability to locally manage our systems does not mean sacrificing the 'easy setup' user experience.
Every router I've had in the past two decades have had a local 'easy' setup experience and an 'advanced' setup. When there are remote management features, they are completely optional and can be disabled if security is a concern for the user. These have been basic features on these types of appliances for years, and Eero is the only system I've owned that does this.
As a software engineer myself, having multiple apps and / or an 'advanced' user experience doesn't make the system any more or less supportable. If designed well, multiple user experiences should be modifying the same underlying stored configuration in a way. If the user chooses to have remote management features, then a separate process would sync that configuration with Eero's servers.
Eero's ability to troubleshoot our systems should not be a reason to limit the functionality of the system. In the above example, tooling could be written to give the support technician a holistic view of the configuration. Training and support documentation could be put in place, as well as tooling to allow the support techs to collaborate on solving more complex issues. I realize this incurs more cost to the company, but this goes hand and in hand with the level of support they are offering with this product.
As I detailed above, my system reported to Eero that the configuration changed... but didn't actually change the configuration for w/e reason. Eero servers / support saw that it was on DHCP, but the ISP was seeing it operating in an odd manner using PPPoE. Despite having this 'easy setup' that is also easy to support, the Eero support technician couldn't see that there was an issue because the router wasn't online. They even went so far as to question why I had setup IP reservations, which is a feature of the current app.
In the end, I had to factory reset my system because both Eero and I lost control. In my opinion, this is completely unacceptable and completely avoidable had I been able to locally manage the router configuration. Having the ability to export / import configuration in this situation would be great, but if you have to factory reset enough to need that feature... then there are bigger issues that need to be resolved first.
The local web interface doesn't have to provide anymore functionality than the current phone apps do (although it should IMO), I wouldn't be happy with it, but I could even accept not having a web interface if the current phone apps could manage the router configuration without the router being online.
I realize that this will take time to plan, design and implement. Especially for a large organization like Eero / Amazon, but I think that not having it is a fundamental design flaw in the product.
What is this respect and niceness you are displaying? I feel.... oddly.... like I should be polite in return.
You're right, in that instance, it'd be nice to have the web interface. For all of us, it would be nice. Absolutely. However, we are a tiny portion of their customers and it's hard for us to remember that when just about everybody else gives far more config options by default.
You know, I think it's ok to go the route they have, but maybe Eero makes a web version available to be enabled for advanced cases (I know there was one alluded to).
Note - my comment on the import/export addition was only adding a nice to have if you throw in a million manual entries, then need to switch the config or reset. Losing all of that stinks.
I prefer the Smartphone interface which is more intuitive and means that you don't wreck other settings
Nothing is wrong if there was I would not be able to reply if it wasn't working.
EEro 6 pro cost $600, a premium, with no pro features. And you have ti subscribe additionally for more features. My Google mesh worked much better than this, I switched since it had a built in zigbee, but managing it even from the phone app is not user-friendly. If anyone needs it for free, let me know.
A web browser interface is definitely needed! Not having one is a big negative! I maintain all my systems from my computer - this is the only exception and it's a big drag.
well this is junk. This whole Phone only movement is complete garbage. Even as a free option, im getting rid of it.
Not everyone has a smartphone. I no longer have one, because spending hundreds of dollars on a device that gives me more problems that never get solved for the sake of "convenience" is rather silly. iPhone or Android or whatever else, they all have problems that never get fixed and only complicate my life to an extreme. Catering to laziness only breeds more laziness and reliance. Relinquishing self control for the sake of "convenience" leads down a very dangerous road that we are only just starting to see the effects of. It is no wonder society is dysfunctional, IQs are decreasing, and technology has digressed in nearly every meaningful aspect. I can watch TV in realism beyond perception, yet my power goes out for a week and I can't cook food? What amazing progress we are witnessing...have fun when power goes out and stays out and nobody can use an app to tell them what to do. Advice: do not become dependent on electronic devices, they will fail you, history and statistics guarantee that.
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- 3 mths agoLast active