7

Connecting to Eero pro through web interface.

Currently, the mesh network has 3 PROs and 2 beacons setup in BRIDGE MODE;  

The TP-LINK router is connected to the modem.  A Eero PRO is hardwired to the TP-LINK router;  The TP-LINK router also is connected to multipole NETGEAR enterprise gigabit switches which provides the feed for the whole house CAT5 wiring.  (House built in 2009, CAT5.. not 5E)

I would like to not put the mesh network into bridgemode.    I can remove the TP-LINK router no problem but I will need to be able to configure the primary EERO PRO; 

 

My old TP-LINK router has a lot of port forwarding, a lot of address reservations.  I see that you can do this under advanced network settings in the APP but that is massively painful to do on an iPhone.  

 

I did try to login into the router using a computer and web interface;  In Chrome I typed in 198.168.1.1  (originally EERO defaulted to 198.168.7.1 which I changed but had also tried before changing).   Connection is refused;  Where as the TP-LINK router would present me with a login, the EERO just gives me a connection refused web response.  

I’ve tried with Firefox browser as well.  Being able to configure a router through a web interface is a requirement for me.  The app is way too hard to type on and see.  What I am doing wrong here?

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  • There is no web interface for eero. You can only manage it through the app.

    Since you are having a hard time seeing things in the app, it might be worth looking into the accessibility options on your phone/tablet. iOS has the ability to enlarge text/fonts in apps that support it.

    Like 1
      • maxhark
      • maxhark
      • 10 mths ago
      • 1
      • Reported - view

      cMoo92 This is retarded. Phones made my kids homosexual so they are banned in my household. Now I have to call my cousin to fix the wifi 😡

      Like 1
      • al_dussa
      • al_dussa
      • 2 wk ago
      • Reported - view

      maxhark Interesting... If you could please expand on that? 🤔

      Like
  • Hi, thanks for the reply.  I am pretty disappointed by this lack of accessibility.    Entering a reservation table of 30 MAC addresses over a iphone KB is comedy.  

    Like 1
    • dking it’s actually pretty easy to add a reservation. You don’t have to manually enter the MAC address. Just go into the reservation section, tap on the device, and then save it.

      Like 1
      • dking
      • dking
      • 1 yr ago
      • 1
      • Reported - view

      cMoo92 Ya i did spot that too.  Definitely helps.  Kind of sucks that if you switch netsettings under DHCP&NAT from say automatic to bridge that all of your tables/forwards, etc get blanked out.  That configuration typically isn't lost in other routers when you enable/disable a feature.

      Offtopic, My devices don't seem to transition from node to node (Apple Devices);  They seem to stay connected if there is ANY signal from the node as opposed to switching to the best signal.  Seems to defeat the point of this whole thing.  

      Like 1
  • To Standard Deviation Calculator shape coordinates, the 23 triangles were translated, rotated, and rescaled relative to the baseline.

    Like
  • I would not have bought the wifi system had I known that I can't configure this via a browser.  I miss my Synology router.  Maybe there is a mesh version of DD-WRT.  Let me look....

    Like 1
  • Positively impressed by Eero products, but I think it is silly to force customers to use only the phone App. A browser based app is sorely needed.

    Like 3
  • No logs I can get over, but not having a web interface is inexcusable.  They need to add this in a future update or I may need to switch.

    Like 2
  • Why isn't there a web interface, the app is useless and the security is terrible as well. even the 10/month + program. So annoying and disruptive to my smart home devices I had to turn it off. My main complaint is every device I have drops wi fi calls, Skype calls, zoom, Microsoft Teams calls....every time I walk around my house. I could drop a call 3 times walking from one end to another. I have 3 Eero Pros and 2 beacons covering a 4,000 sf house....plenty of eeros. My single nighthawk router was faster and had just as good of coverage with the ONE and I never had to worry about dropping.  Eero support had no fix, Sonic internet has no fix. unbelievable. piece of trash. I never thought I'd say I miss my Netgear...and I'm real close to buying a new one. nothing beats big antennas and a powerful signal, not even 5 Eeros at 3 times the price. Id be ashamed to work for this company.  

    Like 1
  • Completely agree that a web gui interface is sorely needed.  Just had new service provider install fiber to the house for streaming TV and internet.  They installed one pro and two beacons for wifi and I was surprised that you have no web gui.  Was sure the beacons wouldn't have a web gui, but the router not having one is just a non starter.

    Sadly I was thinking swap out my existing mesh system of the Orbi to the eero, but think I'll be keeping the Orbi system.  Figure I'll just let them come get the eero system.

    Like
  • As a Software Quality Assurance Director and VP, I can say, without a doubt, that simply relying on an app interface is simply the worst example of laziness.  Its unconscionable that eero Product Management hasn't insisted on a web interface for their products.  Forcing me to hunt through mobile screen after mobile screen for the information that I need is unreal.

    Please hear me, eero - you're not making thing simple or easy for folks by completely removing a web interface from your products as a means of configuration.  Its unbelievably lazy and short sighted.  Not everyone is moving to or prefers mobile interfaces. Advanced configuration and security still needs traditional interfaces - like a web-based GUI. Don't let the arrogance of your software architects prevent you from fulfilling this basic, customer need.

    Like 4
  • I paid $499 for a system that works great but there is no smile on my face with no web interface .... what a bummer. I would not pay more than $299 without web interface,

    I guess the only solution is to send it back :( $499 with web interface any day 

    Like 1
      • ChrisSpera
      • ChrisSpera
      • 6 mths ago
      • Reported - view

      iliescu My units come from my ISP.  I'm glad I didn't pay for these.

      Like
  • Not only is there no web UI, the app is not available for ChromeOS/Android.  Sheesh.  :(

    Like
    • There is an Android app from eero that has been available for quite some time.

      Like 1
    • cMoo92  I wasn't clear.  Yes, I have it on my Android tablet, but it is not available on my Android capable Chromebook, which is really where I want to use it if an app is the only option. 

      Like
  • put me down as wanting a web interface as well.

    Like 1
  • Yes, lack of web GUI is lazy in this day and age.  We need to be able to do configurations on something other than a phone.  PLEASE listen to your customers and make this happen.

    Like
  • Unfortunately, I truly think that the developers and product manager feel that customers like us, asking for a web interface are out of touch. In their arrogance, they feel that they know better than us; and that our want of a web interface is old fashioned and inefficient. They feel they know better than we do.

    They'd be wrong, of course, as I am an SDLC executive with 30 yrs of experience and an expert in methodology implementation, testing and development process; but they are unlikely to acquiesce and give us what we are asking for.

    Like 1
  • I might return Eero Pro 6 just because of this alone. I prefer to work on computer than phone.

    Like
      • helm123
      • helm123
      • 5 mths ago
      • 1
      • Reported - view

      Bach Dont blame you.  I sent the pro and two beacons my new ISP provided back to them.  They were free as part of the install, but not having a web interface that I could use from my desktop was a non starter.

      Like 1
  • What about the remote management provided to professional installers?  I am assuming that is via a web interface and should be available to all users - perhaps at their own risk.  I am seriously considering returning my eero Pro 6 due to poor management features.

    Like 2
      • Tessa
      • Tessa
      • 5 mths ago
      • Reported - view

      KY_Tom me as well. Following.

      Like
  • I agree, KY_Tom .  However, since consumers aren't "knowledgeable" enough, we won't get the professional interface.  eero won't want to "risk" it.  My problem is, I've had issues with other mesh systems (ORBI, for example) that simply broke down and caused connectivity issue after connectivity issue.

    eero is counting on users accepting this as a "cost of doing business."  Not sure anyone from eero is listening, either...

    Like 1
      • helm123
      • helm123
      • 5 mths ago
      • Reported - view

      ChrisSpera I figure that is indeed their reasoning when it comes to the simplistic approach with the phone app.  Some folks have no business messing around with settings they have no idea what they do.  On the other hand I work with Cisco and Juniper devices everyday so I have an idea of what the settings do.  So once I realized there was no web interface to interact with the router I quickly removed it from the home network and went back to the Orbi.

      Like
      • Mattie Matthew
      • Guru of the Terabytes
      • Mattie_Matthew
      • 1 mth ago
      • Reported - view

      helm123 mad @ your money?

      NETGEAR is behind the times and their vanilla web interface, same as on the NightHawk, is pokey, slow and poor at best. 
       

      I returned my Netgear router for the eero. 
      Disappointed, no browser interface? Yes. Is it a deal breaker, no. 

      Like
  • I've got to agree, not having a web interface is lazy.  The app is nice, but there's only so much info you can pack into a phone screen.  I get it, the app doesn't directly interact with the gateway, it does so through the cloud (like a Nest thermostat).  Maybe Amazon doesn't want to cede control to the customer by allowing direct interaction?  But I can at least interact directly with my Nest if internet is out (albeit not through a web GUI).  A web interface would at least allow one to view logs, etc., something I could do with my old AP.  The lack of multiple SSIDs becomes more problematic as more folks work from home, wishing to segregate official business equipment from home equipment.

    Like
  • I know they have remote management or their professional installers which I must assume is more full featured than the mobile app - maybe not.  The lack of a web interface, lack of ability to backup/restore the configuration, lack of ability to view traffic logs and the fact that for almost a week my wired devices have been shown as offline, all coupled with the lack of  any comments from eero support has just about done it for me.  I’m not having warm, fuzzy feelings for eero.

    Like
  • - For Dummies and old people like my grand mother ... the product is excellent : easy to configure, easy to hack, easy for the GAFA to access to your privacy ... basically : open bar from the Cloud to your house.

    - For Normal people that use a computer or IT people who expect a Manageable Network Device ... forget it. It is the worse type of device and the worse of the worse : NO Web admin UI or CLI, SSH ...

    It is not a Network device, it is a Physical Trojan from EERO and Amazon.

    As a Computing Ph.D and over 40 years of computer experience from the old days, Mainframe, HPUX, Unix LNX or WIN, to more recent days Cisco, Juniper, Alcatel, Nokia, F5 ... Network devices certified and Expert in Network Monitoring : I NEVER SEE SO BAD NETWORK SYSTEM.

    I am rating 0 to 5 on Amazon and do not recommend to purchase this type of device, until there is a professional Web UI to manage config and security from a closed LAN without direct access to Internet (unless you open your Firewall for it) tag MAC adds, Port forwarding, Overwrite System Name, Logs Monitoring ... a professional solution such as all other competitor - Forget PDA Apps (iOS or Android, it is not the future of IT but only for Dummies) - IT people advise and recommend Dummies and GrandMa !

    Please EERO people and Amazon techies : Do you job and develop a real secure management WebUI and CLI configuration access.

    Like
      • Mattie Matthew
      • Guru of the Terabytes
      • Mattie_Matthew
      • 1 mth ago
      • Reported - view

      Alain Albertini Ph. D. ROTF LOL

      Like
  • After switching from an Asus RT-AC3100 and AC86U which can't AI mesh reliably nor keep a stable connection, the Eero Pro's are refreshing to have.

    For those with connection issues, try resetting them to factory and re-connecting to the Eero. This was necessary for my Kasa and Belkin switches, 1/3 Nest Hubs, and an Ecobee. Thankfully the other Google Home's, Doorbell, and (no surprise) Echo and Echo Show's worked fine after a simple wifi change.

    On my rather slow 150Mbps connection (in the outer suburbs) I'm averaging 135Mbps whereas I was getting 73Mbps max on any past routers whether it was my Surface Pro, iPad/iPhone, or Tab A.

    At first, I missed having a web UI - especially when it came to troubleshooting connections, it felt like I was in a box. But after all the kinks got worked out and devices were reset or re-connected to Eero, I was still slightly upset - but not angry about not having a UI.

    For the diehard techies who are hoping Eero will offer a web UI, here's an odd story...

    My co-worker tweaks cars as a hobby and never keeps a car for more than a year or two. Instead of buying a single reliable car, he imports from Japan "amazing used cars that are "cheap" (15-20k) with an xyz Turbo that doesn't exist in N/A models, etc." Then each week he tells me the issues he's having with it and why he couldn't get to work on time. After he's poured a ton of cash into a tweaked and mostly functional car, he flips it at a loss then repeats.

    He has "modder's itch" and I think that applies here as well. After years of slow and dropped connections from just about any brand and price range, I'm at the point of being happy with a fast and reliable connection far more than having a web UI. In fact, now that everything is working I only use the app to check out the bandwidth graphs of each device and to see if there are any unknown devices connecting.

    If you absolutely can't live without a web UI, there's no question you should return the Eero and get one that has one. And here's my reason (from experience with other products) - this will be a sticking point that won't go away until you flip it out because Eero is marketed towards simplicity the same way how iPhone's are locked down with a "walled garden" App Store while Android is wide open.

    No amount of user feedback will change how Apple runs their App Store, and that's probably the case with Eero. In other words, don't wait for something that won't happen and settle for second-best - a UI at least as high if not higher in priority than fast and reliable connections, so get your money back while you still have a return window / resale value is high and get something that has everything you want.

    Like 1
      • helm123
      • helm123
      • 3 mths ago
      • Reported - view

      tobey Thats what I did.  Luckily I didnt purchase the eero and the new ISP brought them into the house as part of their install.  Once I realized there was no web interface I pulled them out and put the orbi mesh back in.  Sent the eero back to the ISP and got 6 bucks removed from bill.

      Like
  • This really sucks. I bought my EERO Mesh WiFi and I used the App on my iPhone for almost 5 months. Now I need to reconfigure my home IP Pool and I realized there is no Web interface.

    How do we reset without a web interface?  

    Like
    • harshverma you can just change the network configuration using the eero app.

      Like 2
      • ChrisSpera
      • ChrisSpera
      • 1 mth ago
      • 1
      • Reported - view

      harshverma EXACTLY!  No one wants to do work like that on a phone or on an app on a phone.  Sometimes, you need a more advanced interface on a regular web browser on your computer.  If I had known that I couldn't have that on my eero, I don't know if I would have put it in the house.

      Eero needs to understand how much of an issue this is and should provide the proper tools needed by their customers.

       

      cMoo92, I'm not certain that the app has the kind of advanced features we're referencing.  I've been all through the app and don't see where IP pool can be configured.  This is part of the issue with eero.  A lot of the more advanced routing features are hidden or missing.  Eero handles a lot of this itself.  That's great when you don't have needs like harshverma  mentions, but when you do, eero makes it nearly impossible to address.  A web interface with more advanced features is needed in these situations, and eero simply doesn't provide it. 

      Like 1
    • ChrisSpera harshverma the DHCP settings are Settings > Advanced > DHCP & NAT > Manual IP. You can change your subnet, set the starting and ending IP address for the DHCP pool, etc.

      Like 2
      • ChrisSpera
      • ChrisSpera
      • 1 mth ago
      • 1
      • Reported - view

      cMoo92 thank you for the information.  I appreciate the heads up on this, as the app's UI is NOT very intuitive, especially when it comes to more advanced information.

      I can understand why eero didn't initially create a web interface for the public - the intent was to keep this simple.  However, this thread is LONG and many here are asking for it.  I now see this as obstinance on the part of the vendor - "we told you...you don't need this, so we're still not going to provide it."

      Clearly... eero customers are asking for it, despite what eero thinks. Its needed; and having eero tell us we're wrong or stupid because we keep asking for it is getting very frustrating.

      Like 1
    • cMo92 Thanks for validating what I found out yesterday.  I guess it is a bit too late now for me to return the Eero

      Like
    • cMoo92 Thanks for the details. I will try it out and see if it is easy or intuitive to do so...

      Like
    • cMoo92 Thanks for the info and the steps. It was quite straightforward, however I see the Manual IP address prefix allowed is only 10.0.0.0 and if I need to create a VLAN with a subdomain of 10.1.24.xx (using another router), it is getting created but not connected/reachable - I am not able to ping it  from other devices.. What am I doing wrong? What else do I need to do?  Thanks in advance if someone can help address this one!

      Like
    • harshverma eero doesn't support VLANs, so that type of configuration won't work. If you're wanting to have devices connected to your eero be on another VLAN, you'd need to put the eero network into bridge mode, and then setup the VLAN on the port of the 3rd party router that the eero is connected to.

      Like
      • Mattie Matthew
      • Guru of the Terabytes
      • Mattie_Matthew
      • 1 mth ago
      • Reported - view

      cMoo92 correct. I changed my to CLASS A and subnet mask 255.0.0.0 changed IPv4 and 6 DNS to to Cloudfare and left the guest network as a CLASS C and subnet mask of 255.255.255.0 ... every device in my home network functioning, without hiccups. Every device that I own, knows to connect to the CLASS A and my guests and housemate, all connect with the CLASS C. 

      Disappointed no web interface? Yes. 
      Disappointed no app for my macOS? Yes.

      Disappointed the devices are no longer working with HomeKit, even though both the Apple site and the eero site state the eero products work with HomeKit? YES!

      Disappointed that eero and other devices backed by Apple, and are HomeKit approved, have not been interrogated into the Airport Utility on macOS and iOS? YES!

      Will I return the eero devices because of this not being implemented, and throw a hissy fit, returning to the store, returning to the ISP and then come here to throw that tantrum threat? NO!

      Grow the frick up people! ... You can catch more flies with honey than with vinegar. I.O.W.  it is much easier to get what you want by being polite rather than by being rude and insolent.

      Like
  • I am going to drop out of this topic as I returned my eero mesh system for that of another vendor.  I hope everyone can get their problems resolved.

    Like
  • I created an account to join this thread of complaint.   I cannot stand products that only allow you to set them up by phone.  Is this just for kids.  Do you really think it is better to force people to look at a little as screen.  What a pain in the butt.   I am glad I am setting this up for one of my clients and I didn't drop $500 on this system and can only use my phone.   I won't even mention how my router provides threat protection for free

    Like
  • Mattie Matthew

    Went ahead and replaced the orbi with the Velop mesh.  Was able to sell the orbi to pay for a portion of the Velop.  

    Like
      • Mattie Matthew
      • Guru of the Terabytes
      • Mattie_Matthew
      • 1 mth ago
      • Reported - view

      Congratulations on your purchase. I’ve been down the road with Linksys a time or two in the past. #NeverAgain for me. The eero Rev2 seems to be working well, no drops etc. you’ll have to let me know how it is after a week and how HomeKit is. Again Congratulations. 

      Like
      • Mattie Matthew
      • Guru of the Terabytes
      • Mattie_Matthew
      • 1 mth ago
      • Reported - view
      Like
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