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Very slow upload on wired and wireless connections

Hi, apologies if this has come up before, but I haven't been able to find a solution via searching these forums and elsewhere.

I have a 300mbps service with Verizon Fios and have good download speeds (~300mbps as expected) but seeing really slow upload speeds (~5mbps) across both wired and wireless configurations with a new Eero 6+:

ONT --> Eero --wired--> laptop

ONT --> Eero --wireless--> laptop

When I directly connect my laptop directly to the ONT, I'm getting 300 down/300 up. Using the original Verizon router also gives me 300/300 across wired and wireless connections.

Any help very much appreciated. Thanks!

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  • Interesting, I'm having a similar issue.  I'm going through an troubleshooting my setup now, but I just installed a new Eero system; I have 300 Mbps FiOS service to connected to the hub Eero 6+, and the internal Eero speedtest reports 300 Mbps.

    I have a 1 Gbps switch hanging off the other interface of my Eero, which includes connections to two other Eero nodes, as well as some wired devices.  Repeated tests from anywhere to anywhere on my network ( wireless on a spoke node to wired, wireless on the hub node to wired) is reporting good throughput, generally at over 300 Mbps in both directions (using iPerf).

    Tests from anywhere to the Internet (wired, wireless on the hub node, wireless on a spoke node) shows good download throughput, but upload speeds are single digit Mbps at best.  My previous mesh system gave me good bidirectional performance, and Eero's internal speed test is reporting 300/300, so I don't think it's Verizon or my cable.

    I can provide more information if needed; overall, this is a great system; so far, the upload restrictions haven't broken anything, but I'd like to fix the issue.  I haven't tested user experience during significant uploads.

     

    Thanks,

    Rick

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  • Thanks for information, Rick. Does indeed sound like the same issue. I'm also seeing good 300/300 internal performance in the Eero app and the same slow uploads no matter which node I am connected to, both wired and wireless.

    The upload speeds would often drop even below 1Mbps and have been causing issues with videoconferencing.

    Really hoping someone from Eero sees this and is able to help, otherwise very much regretting my purchase.

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  • I put in a ticket to the support desk today and I'll point them to this thread if and when they respond.  I'm debating pulling the trigger on a competing product before Cyber Monday pricing ends.  It's annoying to have to rip and replace, and I was unhappy with the new UI for the mesh system I migrated from, but at the same time, I need the system to work. 

    I did some extended testing and found an issue with my switch, but that didn't change my slow uploads.  It really seems to be the routing engine in the gateway Eero, since it reports full speed by the ISP, and wired to wireless traffic runs at full speed.  I think I'm going to try swapping two of them, in case it's a bad node.  Otherwise, I'm out of ideas; I can't believe it's an Eero platform issue though.

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  • It looks like I fixed the issue for me.  I went to one of my spoke nodes and used the app to remove it from my mesh.  I then went to the hub node, hit the plus button in the app and told it to replace the node, then swapped in the just removed spoke for my hub.  Once the dust settled, my performance looked pretty good.

    As for the dust part, I'd recommend unplugging your other nodes; things went a bit haywire for me during the process; I think the existing spokes were confusing the newly replaced hub.  Another caveat is that three of my nodes are newly purchased and one was given to me, so there's a chance that it's hardware based, but I suspect it's just a glitch that was addressed by swapping the nodes.

    Good luck

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