More robust alerts and user accessible issue logs
There is a class of problems that most people could fix without opening a support ticket with eero. This morning, I had a thermal reset issue because someone piled a bunch of clothes on top of my gateway eero last night. Now *I* know you aren't supposed to do that, but apparently not everyone in my household always remembers that. If I had an alert on the app to warn me that a specific eero was overheating, I could have solved the problem before it even became a problem (meeting canceled etc).
Thermal problems like this should be user alerts.