Eero, Switch and wired devices disappearing
I recently needed to increase my wired connection capacity and included an unmanaged switch (TP-Link LS108G). The switch is connected directly to the Eero and to the switch I have three devices connected: a ring alarm hub, and two raspberry pi running different services.
These three devices have internet connection, however in the Eero App they appear as disconnected. Not a big problem except for one thing. One of the RPI is running a VPN server so I depend on the port forwarding in order to use the VPN. Because Eero thinks the device is disconnected - I can ping that raspberry (it´s also my DNS server and works great) - the forwarding is not working.
If I switch off the plug and switch it on again they appear in the network for few moments.
I googled the issue and have the hypothesis (from this post) that this could be caused by the devices also having enabled wifi and the switch having some type of loop protection. I disconnected the wifi of those devices and still not working. The problem started after putting them behind the switch.
Any guidance for this issue?
Let me add an important discovery
- It seems not to be caused by the switch. I just tried with 3 different devices directly wired to eero and all of them disappear after few seconds.
Thins I have tried:
- Change the wire from the eero
- Switch on/off ipv6, PnP
- Remove IP reservation and port forwarding
- Spent 1 hour with support (escalated and I am now waiting for response)
In the meantime, any ideas?
I encountered the same issue since 2 days after updating to version 6.0..1. After rebooting the network, the wired devices were displayed for few seconds onto the application (switch, Nas, printer...) and disappeared. All devices are still accessible on the network (nmap or ping work well).
Let's see with the response of the support.
Support told me yesterday that they were going to start doing some firmware testing in the router. I will send them also this post so they know there are more people impacted.
Add me to the list.
Some devices wired to my three switches are shown in the app as "Recently Online" when they are still connected to the network. The iPhones of my son and niece show up as "wired" along with a few of my TVs, smart lights and FireSticks. This started with 6.0.1
It also shows that the devices are connected to the wrong Eero.
I'm not noticing any discernible impact on my network but, it makes me very uneasy when things aren't working.
Let's hope this get's fixed.
On Eero early 2020 350 Mbps
Some of the affected devices -
I am at v6.0.2-11 and it is doing the same things. Any updates?
Updated to 6.0.2
I hope they get this sorted out.
I am on firmware v6.0.2-11 and having the same problem with EERO Pro Wifi 6. It showed wired devices for a few seconds after rebooted and went offline. I could access some devices e.g. NAS if I know the IP. It showed wired devices if I don't change to Manual IP.
Same thing here. I thought I was losing my mind.
Unfortunately, no updates yet. I am following up right now with support, sharing (again) this thread and letting them know that is not a problem specific to my network set up.
Having this same issue! I did not notice it with my eero Pro but have noticed it with eero Pro 6 since upgrading on Friday. Currently on eeroOS 6.0.2. What everyone else has said is consistent with what I'm experiencing as well.
New to eero system, just got my eero 6 pro today.
Tried to connect computers, NAS, and AP to the ethernet port. All works, but nothing shows up in the APP at first. At that point, I thought maybe that ethernet port is not monitored by the system.
I end up connecting it with an outdoor AP with wire, and that AP covers several cameras. 1 hours later, I got a few notifications that a few new devices have been added to the network, which includes the AP itself and those cameras. But when I open the APP, they are all offline already. Googled about it and here I am.
I to have the same issue I’m pretty sure it’s the reason why Plex on my tv can’t connect to my media server as I get a message saying it can’t see it
Same problem here, also happens after putting devices through a switch. Hoping to see improvement soon.
Is there a solution for this yet? I don’t have issues with devices on one unmanaged switch, but I recently connected a device to a switch that’s connected to another switch, and that won’t appear.
Running into this exact issue in 2023. Fully tested, definitely an issue with EERO. I'm running 2nd gen model J010011 pucks bought in Dec 2020. I also tested with a brand new puck as I was only using 2 of them from the 3-pack I had. All lines were newly terminated and continuity tested so it definitely isn't that. Switche in my case is the Netgear GS308v3.
Any uplinked eero pucks fail to even display a link light at the switch (never seen physically). Taking the switch out of the equation, Eero to Eero uplinks work fine and show wired.
After spending time with multiple tech support agents, the conclusion was to upgrade eeros to the newer 6+ or try different switches... :-\. Not ideal.
Still not giving up....
Having the exact same issue. It happens to me only with wifi devices that connected first to an eero station, before connecting to the unmanaged wifi access point (in my case with a different ssid, 2.4ghz only for IoT), that is itself wired in ethernet to an eero station.
Any wireless device that never got connected to an eero wifi station directly, shows up as “wired” while connected on the separate wifi access point I mentioned - which I am okay with.
The other devices on the AP appear offline in the eero app, even while traffic activity (screenshot) is happening. Very confusing. Support said it takes 8-10 days for “Recently online” devices to disappear, and my fingers are crossed that the last status is what will trigger this removal, rather than whether there is any traffic..
- 1 mth agoLast active