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Very slow WIFI except at router Eero

Spectrum 400/20 with Technicolor modem (not modem/router combo) - I get speeds close to 400 Mbs on the Eero speedtest, also close to that on my phone on Speedtest app when I'm standing by the Eero that's plugged into the modem.  I have 4 others, and get around 30-40 Mbs max, including the one that is wired into the switch in front of the Eero acting as router.  Also I get 30 Mbs from my desktop that is hard wired into same switch (it's gigabit).

I previously had a modem/router combo previously and was using double-NAT with the same results.  Any advice?

2 replies

    • cMoo92
    • 4 yrs ago
    • Reported - view

    Some things you could try:

    • Different network cable from the switch to the the gateway eero
    • Try connecting your desktop computer directly to the gateway eero and run a speed test to see if that changes anything (bypass the switch)

    If those don't help resolve or pinpoint the issue, I'd recommend contacting eero Support as they will be able to dig deeper into the issue and help you troubleshoot.

    • David_S
    • 4 yrs ago
    • Reported - view

    cellsaver

     ...including the one that is wired into the switch in front of the Eero acting as router.

    Maybe I'm misunderstanding but this suggests you're running clients connected to a switch which is installed between your modem and your gateway eero. If this is true it may be causing your problem. If I recall correctly the Eero dev mentioned elsewhere a switch between the modem and your gateway disturbs the mesh's ability to function correctly. The correct connection would be modem>gateway eero>any other Eero or switch combination thereafter.

    Regardless, I'd second CMoo92's suggestion to contact Support and review your topology with them.   

Content aside

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