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One unit switches to "poor connection"

An existing EERO network, with 6 eeros has been working for over a year.  one unit went to red display light.  I deleted the unit from the network, and in trying to re-add it, the unit is always located/"found" by the app, but I get "poor location" anywhere I place it - including two inches from a working unit, so it never comes online  Suggestions?

1 reply

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    • Matthew_Gross
    • 6 yrs ago
    • Official response
    • Reported - view

    Hey royvb – Thanks for joining the eero community!

    I would be happy to help you figure out what's going on. It looks like you have written in to our support via email, so we can proceed with troubleshooting through that channel. I'm looking forward to getting your eero functioning properly again!

    Thanks,

    Matthew, eero Support Lead

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  • Status Answered
  • 6 yrs agoLast active
  • 1Replies
  • 725Views
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