Feature Request: Add support for PPPoE
many ISPs, including CenturyLink require PPPoE. Without this support, eero cannot be used as a router and only as a bridge.
295 replies
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Trying to avoid using the centurylink ui as well as their modem/router unit. Plugging eero directly would be most ideal. Currently doing that with the netgear nighthawk. I'm waiting for Eero's wifi6 solution. Hopefully PPPoE will be implemented there, otherwise i'm giving up on Eero.
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Im shocked that this feature has yet have any advancement . Any future update eero team ?
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Movistar's FTTH service in Argentina (and other LATAM countries) is provided via a modem+router+AP combo device. If you disable the embedded router+AP, you need to connect via PPPoE. So therefore until Eero implements PPPoE, it is incompatible with one of the most popular ISPs here. Unless you do double NAT, which is less than ideal.
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Eero is now available in UK, right? Majority of their potential customers would need PPPoE due to UK ISP being primarily on PPPoE. Hopefully, they will now consider this.
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I created an account just to post this. I was looking at Eero to compare against the TP-Link Deco devices but I live in the UK and 80%+ of our ISP connections run on Openreach VDSL which requires PPPoE to connect.
so without this capability the market for eero in the UK is tiny, relying on selling to virgin media customers (DOCSIS) or maybe hyperoptic which only a few homes have access to.
Eero is a paperweight here in the UK until PPPoE gets added.
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I just bought an Eero Pro triple from the Apple Store a week ago, as it's now official in the UK.
Stuck it in bridge mode to start with as it was the easy option until I had the time to play with it and then the potential rebuild of my homekit system.
Last night I sat down and thought right, let's ditch the EE router and plug my modem in.
To discover, the Eero doesn't support PPPoE.
The UK RUNS on PPPoE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (unless you're a virgin customer)
Come on Eero, if you want to sell this product to us in the UK, we need this option.
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I’ve just purchased a pair of eero’s from Amazon UK and I’m shocked they are sold in a market where most ISPs require PPPoE. Please implement PPPoE because double NAT or bridge mode both have limitations.
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Am another UK customer that didn't find out until setting up that this was an issue. Not sure whether this sits with eero or amazon here in the UK, but had another quick look over the amazon site and it doesn't state the restriction for UK customers.
Bit naughty really, as you are hobbling the system by bridging and not getting half the stuff you bought it for and Double Nat'ing isn't really a solution for some with PS4's and Xbox's.
I've managed to get round it using a DMZ on my modem/router, but id say there will be alot of people who would be scared off by doing this, I didn't have a clue how to do it until after a few days trial and error googling the question.
It might be worth an update on the erro website on how to do this???? so at lest people can give it a try if they want too. that being said am told DMZ'ing isn't a true solution and can still cause the odd problem.
For me am happy to go this route until "hopefully" eero add PPPOE ……… like Google have done on their system..... just saying.....
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Ok so am not an I.T expert by any stretch of the imagination so please excuse any terms i get completely wrong !
First note down the external IP Address your modem/router has give your eero. It’s found under >settings >advanced in the Eero app. This is the IP address you are going to put into the DMZ within your modem/routers settings.Then you need to log into your modem/router settings, can’t help you here as this will be different for most. Quick google should help here.
Once logged in you need to find the DMZ setting , most modem/routers have it, my setting (tp-link router) was under >forwarding in advanced settings.
There should only be a few settings here , enable/disable and a box to enter in the IP address you noted from the eero.
Enter the IP and save! You then may need to reset the modem/router.
That should be it. From what I’ve read this basically lets everything flow through the modem/router untouched to the eero via that IP address and lets the eero sort the nat’ing.
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I too wish that Eero would support PPPoE. I decided to install a mesh system in the home and after researching the options on line and on Youtube concluded that Eero Pro was the system for me. This is what the Amazon UK site has to say:
- Works with your internet service provider: eero Pro connects with your modem to bring your existing internet connection to every corner of your home.
- Set up in minutes: the eero app walks you through setup and allows you to manage and control your network from anywhere.
I noticed on the Youtube videos however that they did not mention the need to sign in to the ISP to gain access to the internet, so I looked more closely and found the lack of support for DSL ISP systems. Then I found this thread. I am not very technically confident and know nothing of PPPoE, DMZ, Bridges or Double NAT and have little desire to try to find out more, especially since the solutions suggested above may result in a lack of some functions of the Eero system.
It seems that Eero may have the support under review as they seem to have for the past 3 years. It may be because the Eero firmware cannot easily be adapted, or some other reason but Eero presumably know that DSL ISPs are common across the world so by not supporting these identification needs they must be missing out on a large market worldwide. Is is not possible for Eero to work with Modem manufacturers to tweak an existing stand alone Modem to enable it to carry out this function? As most Modem manufacturers also make Modem Router combos they presumably already have this technology.
My research has also suggested that the Eero may not be the only mesh system with this issue. Until the issue is resolved there is no point me purchasing the Eero Pro until it really is plug and play and can be set up in minutes.
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My ISP here in Illinois also uses PPPOE, so I have to double NAT to get all of EERO's features.
It's obvious that EERO will never implement PPPOE, even though every other router/mesh system does.
It used to be that EERO was the only workable mesh system out there, but there are lots of them now. Return them and try Google's or TP Link's mesh.
I just wish EERO would be forthcoming in their product placements and clearly state that the will never do PPPOE before people drop their hard earned money on them. -
Same here, with Bell Gigabit Fibre. And PPPoE would be highly appreciated as the ISP modem/router don't have a bridge mode.
Content aside
- Status Implemented
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