254

Feature Request: Add support for PPPoE

many ISPs, including CenturyLink require PPPoE. Without this support, eero cannot be used as a router and only as a bridge. 

294 replies

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    • garretblack
    • 4 yrs ago
    • Reported - view

    Looking to make the move from Comcast to CenturyLink and glad I found out about this.  Since this is still in "under consideration" I won't get my hopes up since i'll need both this and VLAN ID to make it happen.  I've liked my eero for the past 2 yrs but if I go CL this may be a deal breaker since there are other options.

      • ttnicky
      • 4 yrs ago
      • Reported - view

      garretblack I considered putting it in the dmz, but ultimately did not for two reasons. 1) I'm pretty savvy but I'm not that savvy, I worried I might leave a vulnerability in my network by not knowing exactly what I was doing. 2) 99% of the time my network failures were due to CL's crappy hardware and so I wanted that out. I have CL fiber and that made it easier to get rid of their hardware (input to my replacement router is now ethernet instead of DSL). Between port forwarding and static ips for my wired devices, I can do all the fancy stuff I needed with my router and just let eero handle my wifi in bridge mode. It's annoying in principle but I have the function I need with this setup.

      • garretblack
      • 4 yrs ago
      • Reported - view

      ttnicky What router did you replace the CL PPOE router with?  I'm not sure what you mean by DSL... there's no DSL connection in a fiber -> CL PPOE router -> Eero configuration.

      • ttnicky
      • 4 yrs ago
      • Reported - view

      garretblack yes, what I was trying to imply is that my setup works because I have fiber. I previously had their DSL service and I couldn't replace their hardware then because I couldn't find a third party DSL router. But since fiber outputs a RJ45 connection from the gateway, it was easy to replace their router. I have a mikrotik wired router that takes the input from the fiber gateway, handles the PPPoE and VLAN tagging, all the routing, and sends a cat5e output to my network switch. My eeros connect to the switch and essentially function as hotspots, simply providing the wifi for my wireless devices while the mikrotik router does all the heavy lifting. It cost around $60 if I remember correctly, is small, and is rock solid. I haven't touched it the year I've had this setup and have had zero connectivity issues. Using the CL router I would have frequent power cycles that increased to daily after 1 year because it was dying. You can find a few detailed tutorials online if you search for "replace CenturyLink fiber router mikrotik." If you are interested and can't find them, I'm sure I have them bookmarked. Of course there are any number of other router options, I went with this one because 1) it was affordable, 2) people consistently had success with it, and 3) it is one of the few that is able to handle symmetrical gigabit speeds.

    • Hamdan
    • 4 yrs ago
    • Reported - view

    I believe this feature is a must. 

    • shawnsbrain66
    • 4 yrs ago
    • Reported - view

    I work for a medium sized ISP and believe the eero technology is the best there is.

    The bottom line is that if they had PPPoE, I'd sell a ton of them. 
    Without it, I can't. 
     

      • txgunlover
      • 4 yrs ago
      • Reported - view

      shawnsbrain66 The eero chipset does not support acceptable performance with PPPoE according to one of their developers on Reddit.

      • shawnsbrain66
      • 3 yrs ago
      • Reported - view

      shawnsbrain66 
      FYI We do NOT sell DSL. We do fiber and fixed wireless.
      It is a myth that only DSL uses PPPoE. 
      The authentication method has nothing to do with the topology. 

    • almonde
    • 3 yrs ago
    • Reported - view

    BT FTTP in the UK requires PPPoE, please consider adding it :)

    • Jorge_Fleming
    • 3 yrs ago
    • Reported - view

    Please tell me when PPPoE start to work as I need this here in Brazil!

    • Raikou
    • 3 yrs ago
    • Reported - view

    Same here many many MANY countries use PPPoE, i had to set them as bridge for them in order to work since i have to use my old router for dhcp, port forwarding, static routing (VPN network) and ofc PPPoE.  

    • rrbierbaum
    • 3 yrs ago
    • Reported - view

    I just bought an Eero 3 pack and could not get connected to the internet.  After talking to Support, I learned that the devices are not compatible wit PPPoE.  I was informed that I could use them in bridged mode which is how they are setup at the moment.  With the number of subscribers that have DSL connections, I was shocked that this is not supported.  After reading this thread dating back 3 years, I have to presume that Eero will never support PPPoE, considering they didn't add it with Gen 3 despite the number of inquiries.  I have to say these are going back to Best Buy.  I will probably go with the Google Nest as they support PPPoE as does the Netgear Orbi, TP-Link Deco, etc.  It's too bad because they seem to be a good product otherwise.

      • txgunlover
      • 3 yrs ago
      • Reported - view

      rrbierbaum There is no Gen 3 eero.  

    • rrbierbaum
    • 3 yrs ago
    • Reported - view
      • txgunlover
      • 3 yrs ago
      • Reported - view

      rrbierbaum That's a second gen.  Incorrectly reported by arstechnica.

    • charlie_j_llewellyn
    • 3 yrs ago
    • Reported - view

    Hi,

    In the retail fixed broadband market, BT holds a 37% market share, followed by Sky (24%), Virgin Media (20%), TalkTalk (12%) and other providers (8%)5. https://www.parliament.uk/documents/commons-committees/Exiting-the-European-Union/17-19/Sectoral%20Analyses/37-Telecommunications-Report.pdf

    Given these stats and knowing BT, who uses pppoe, is the largest provider and that many other providers above also do, please could you at least give an idea of intention for this feature. This request has been open for 2 years with no recent update.

    I think, sadly, I will have to return the Eero I have just purchased and buy a competitor that does support the most common standard to connect to the internet via UK ISPs.

    Please could i also recommend, in the interest if customer obsession,  you make this very clear on the Amazon UK site at the point of sale? The rhetoric behind Eero appears to be simplicity but for most of the UK this certainly doesnt make it a simple solution.

    Thanks :)

      • gportela85
      • 3 yrs ago
      • Reported - view

      charlie. j. llewellyn Unfortunatly I gave up, and ended up buying some other solution for the time being. It looks like this forum has been abandoned and nobody is watching these requests.

    • slikk66
    • 3 yrs ago
    • Reported - view

    Just got my centurylink 1GB fiber installed.. was following directions to put in "bridge" mode and here I am.. I have 4x eero Pro, disappointed I'm not able to use bridging with eero.

    +1 to add functionality

    • gportela85
    • 3 yrs ago
    • Reported - view

    I bought my set of eero pros one year ago, I was disappointed that it wasn't working, but I thought it would be just a matter of time until this was implemented since it's such a basic feature for a router.
    Finally brought myself to create a username here just to +1 this feature request.

    • philipmoss
    • 3 yrs ago
    • Reported - view

    Huge omission not to have this feature. Launching in the UK where pppoe is pretty much the standard. Massively disappointed after, and I can’t say upgraded at this point, from Apple airports that supported pppoe and was a much cleaner setup. Sad times...😕

    • soeun
    • 3 yrs ago
    • Reported - view

    Following this thread for updates as I am also hoping to switch to Eero one day once they add PPPoE and VLAN Tagging. I am a Centurylink Fiber customer. 

    • Y0nny
    • 3 yrs ago
    • Reported - view

    Hoping you guys add PPPoE support. Love the system but my ISP is killing me.

    • BigValen
    • 3 yrs ago
    • Reported - view

    Given it's unlikely that eero hardware has enough grunt to do full speed PPPoE recapsulation - anyone got a recommendation for a bridge box that will ? Turns out my ISP's router tops out at 600mb/s even if I do double-NAT my home behind it and an eero.

      • BigValen
      • 3 yrs ago
      • Reported - view

      BigValen Huh. No. I get 600mb/s over wired, 420mb/s on wifi to the ISP's router, and 220mb/s if I have go wifi through the eero + ISP's router. So yeah.

      eero really doesn't shine with those oddball ISPs.

    • Suliman
    • 3 yrs ago
    • Reported - view

    After 3 years With Eero and no clear time line for PPPOE implementation I decide to move to Ubiquiti.

    its not just worth waiting them.

    • slikk66
    • 3 yrs ago
    • Reported - view

    I moved mine to DMZ mode via my CenturyLink admin UI and at least now I'm not in a double NAT situation and my PLEX remote works. Speeds were still the same both ways - high.

Content aside

  • Status Implemented
  • 254 Votes
  • 10 mths agoLast active
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