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Feature Request: Add support for PPPoE

many ISPs, including CenturyLink require PPPoE. Without this support, eero cannot be used as a router and only as a bridge. 

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  • weaves Can you give us any updates regarding this feature? It has been 3 years since it was requested and you just released a new eero that have the same issue. If you are not planning to added please let us know so we can go ahead and get another router that works for us.

    Thanks in advance :)

    Like 2
  • I just switched to CenturyLink fiber (super fast, much better than xfinity). Very surprised that Eero doesn't support vlan + pppoe so I can remove the century link modem. My upload/download speeds are impacted by having to route through the centurylink provided modem.

     

    At minimum, it would be helpful to have ISP-specific advice on how to configure the ISP-provided router to eliminate speed impact as much as possible.

    Like 2
  • There must be hundreds of thousands of users all with an extra device running 24/7 unnecessarily just to run PPPoE, so implementing will help to save the planet as well as reduce latency. This really is a no brainer, please add PPPoE support.  

    Like 3
  • I just impulse purchased the Eero Pro Wifi 6 (2)pack to replace my Linksys Velop AC2200 mesh i had before. I thought that the hardware and app features would be a definite improvement and my smart home has grown considerably in the last couple of years since getting the velop. So i got the eero pro 6, went to set it up, immediately hit a brick wall and took me a moment to realize the mess I went through with my Velop because of PPPOE and CenturyLink Fiber's use of it. It shocks me that this is at least not an option on this device!!! I am never going to rent a modem from CenturyLink, so the fact that the eero doesn't support PPPOE could be a dealbreaker for me. I've read some places that I could use the parent velop node on PPPOE as a gateway for the eero and tried that but bricked the network. I'll try again after talking to support but the S/O needs the internet up at the moment so i can't do any tinkering. I notice this initial PPPOE request post is THREE years old, so i won't hold my breath. But does this also speak to the way Eero responds to and handles user feedback? Regardless, i am frustrated. At this point, if I can get the Eero setup via the velop node, if I don't see markedly improved wifi speeds and etc I will return it. I am getting about 510mbps wirelessly on my desktop right now after a factory reset and resetting up the velop network. So although I was hoping this would a "simplifier", and could reduce some of the numerous hubs in use in my house and improve my Alexa integration, we will see if it ends up being worth the hassle. 

    Like 1
  • I guess that what we only have left is to ensure that everywhere (Amazon, PCMag, BestBuy, CNet, Toms Hardware, etc) we leave the proper review and warn people of the lack of PPPoE support and lack of engagement from eero on this matter. I am surprised that in non of the reviews about eero they talk about the lack of PPPoE that is use by so many ISPs.

    Like 2
  • I ended up working around this by purchasing this modem:

    https://amazon.bevry.workers.dev/gp/product/B0773NY9CL/

    Then plugging that modem into the WAN, then plugging the Eero and my laptop into its LAN, and using my laptop to configure its PPPoE settings, so that the Eero can use it. Pretty happy with the solution, as its affordable and secure.

    I believe this product is also suitable, but it wasn't in stock when I placed my earlier order:

    https://amazon.bevry.workers.dev/dp/B00ZPTW8T2/

    Like
  • Wanted to provide an additional work around for eero's lack of support for PPPoE (which in addition too many international ISPs, also covers CenturyLink Fiber, including in Amazon's hometown of Seattle).  I also wanted to share the impacts of "working" around eero's lack of PPPoE support and my eventual workaround.

    My original network setup was intended to be [CenturyLink ONT device] - [dumb switch] - [[[ eero pro 1, 2, 3]]], all hard wired.  Unfortunately after purchasing my eero pro devices, I discovered like many on this thread that eero didn't support PPPoE. 

    After some research, I landed on a secondary network setup: [CenturyLink ONT device] - [Ubiquiti EdgeRouter 10X] - [[[eero pro 1, 2, & 3]]], again all hard wired. The ER10X supported PPPoE (after a firmware update) and the wizard workflow worked reasonably well.  This cost me about $100 more than a dumb switch, but seemed to work nicely.

    Unfortunately, coupling eero pro devices with an EdgeRouter device (or any device that manages DNS) creates an unexpected problem with advanced eero features (security, parental controls, etc).  While all devices on the wifi network will continue to work, only those devices that connect to the gateway eero will be able to take advantage of "eero features".  This means all wifi devices connected to "secondary" eeros (e.g., non-gateway device) will defer to the EdgeRouter* for DNS, and as a result, all content filtering & parental control features that rely on DNS (most of them), will not work. Similar to a VPN, DNS is delegated to the EdgeRouter. If you connect the same device via wifi to the gateway eero, and DNS features like parental controls should work again. Given that parental controls were required, my secondary network setup failed (but only 1 in 3 times). 

    My third network setup is as follows: [CenturyLink ONT device] - [Ubiquiti EdgeRouter 10X] - [EERO Pro Gateway] - [Dumb Switch (TL-SG1016)] - [[[eero pro 1, 2, 3]]] all hard wired.  This setup required a total of 3 additional pieces of hardware (ER, Switch, Gateway Eero). The end result is that all wifi traffic flows through a hard wired eero pro device, and all traffic is managed through eero's DNS "feature" setup.  I suspect there are cheaper ways of doing this. 

    Supporting PPPoE out of the box would enable me to eliminate 3 expensive network devices, and would have saved me ~$350+ USD.  And at least a couple less exposures to undesirable content on google from innocuous searches from my kids. 

    Good luck to working around successfully, and +1 vote to PPPoE support. 

    Like
  • (sigh) Finally got Centurylink gigabit internet, only to run up against the Eero PPPoE crap.

    At the very least they could reply to this thread once every few months to let us know if they're taking it seriously. My assumption, given that they're not, is that they don't want to do it, and I need to go dump all my Eeros and move to Google Mesh. That would be...disappointing.

    Like
  • Talked to Centurylink tech while he was here, and he said the critical piece is "vlan tagging." I don't know what that is, but I'm guessing Eero doesn't support it?

    Like
      • miketay938
      • miketay938
      • 2 mths ago
      • Reported - view

      jschussler correct and I doubt they will add PPPOE since it’s now been literal years. I had bought the newest eero pro WiFi 6 but due to CL fiber I need PPPOE and VLAN tagging. So, that was that. Wasn’t going to pay for a modem from CL and also adding one more device to run through. I returned and upgraded my existing linksys velop system to the ax2400(?) WiFi 6 mesh system and it has been good. Easy PPPOE and VLAN tagging (assuming you have your creds/info). 

      Like
  • In order for me to use these devices and not Double NAT I would need to have PPPoE compatibility. I have a Eero Pro 6 and Eero Pro, I'm trying to avoid issues with double NATTING. 

    Like
  • PPPoE is very common in the UK. Virtually all the major ISPs use it. I’m currently with one that doesn’t, but it would be nice to be able to shop around for a better deal without having to worry about double NAT or bridge mode.

    Also, as fantastic as eero is, I can’t really recommend it to family and friends without support for PPPoE. The average person won’t understand why a router bought in the UK doesn’t work out of the box with most UK ISPs.

    Hope this is being strongly considered.

    Like
  • Hello, any news on pppoe support? I want to buy the pro 6 but won’t work for my fiber isp unless I use the eeros in bridge mode, and I want eero plus with it, so let us know when pppoe is available so I can buy one please

    Like
  • PPPoE is also very common in Australia, another reason to put this feature as a high on the priority list.

    Like
  • Hello Eero,

    I've CenturyLink in WA,USA, I didn't even buy Eero, got those as tech package from the builder, if I need to use another modem just for PPPoE and go through all the mumbo jump, I would just ask them for Google Nest,  As more an more people chose fiber lack of this feature is sure a turn off. These boxes a just expensive junk if they cant work with major ISP. I don't care if thats an obsolete tech or whatever lame excuse you have if your customers cant use internet seamlessly this thing belongs in junk.

    Like
  • PPPOE & WAN VLAN support really needs to have some kind of decision made on it... This has been under consideration for 4yrs now. Suggesting to your customers that Double-NATing is a valid solution is a bandaid with lots of pitfalls. Eero is positioned as a premium product and sugesting ammeter solutions to a common need like this for so long is ridiculous. This community at minimum needs to have a final decision from Eero around support for this feature.

    Like 1
  • With Openreach now rolling out FTTP across millions of homes in the UK over the next couple of years now would be a good time to add PPPoE support to the eero..

    Like 2
  • 😮 Four years?! Are you serious?

    😓 Eero staff, could you please solve this problem?

    😐 It's unbelievable such a simple and important feature like that isn't already available to your costumers.

    Like 1
  • Still waiting for a response on PPPoE support. Come on. It’s almost like the people behind Eero couldn’t care less that they’re releasing routers without PPPoE, something the vast majority of networks require.

    Like 1
    • MrDoppler Don't hold your breath.  Just so you know, very few networks require PPPoE.

      Like
      • jaffa
      • jaffa
      • 1 mth ago
      • 1
      • Reported - view

      txgunlover Speaking from outside a U.S.-centric bubble, that is very much not true.

      Like 1
    • txgunlover Only major ones like CenturyLink!

      Like
      • Fungus
      • Fungus
      • 1 mth ago
      • Reported - view

      txgunlover Virtually all of the providers in the UK require PPPoE.  In many areas there is no alternative. 

      Like
    • danstratton Comcast, Spectrum, AT&T, Verizon and those that make up the "majority" do not require it.  Regardless, it's not coming.

      Like
    • txgunlover , danstratton , jaffa ,

      In my opinion, hearsay isn't a particularly effective way to advance the conversation, and is to subject to biases. If you (or anyone else) wants to influence Amazon's decision on not providing PPPoE support, the two primary methods are:

      1/ Demonstrate the customer experience is unacceptable.  Already, I've illustrated (earlier in this thread) that eero's own security products (e.g., adult filtering) are not reliable when you attempt to work around their lack of PPPoE.  It seems there is no CX that is bad enough, if adult content on a kids device with filtering enabled, is acceptable. 

      2/ Raw data illustrating market segment size & opportunity that PPPoE affords. Understanding the set & size of ISPs that use PPPoE, by geography, would go a long way.  Being able to say, XX % of US customers, YY % EU customers and ZZ % of rest of world customers rely on PPPoE will help facilitate internal prioritization on this. I anticipate there is a research paper out there somewhere with this data.  At a minimum, maybe someone is passionate enough to start a focused thread documenting all known PPPoE reliant ISPs, that may help advance the cause. For instance, CenturyLink in the USA uses PPPoE... 

      FWIW, I'm as frustrated as everyone else on this thread. 

      Like 1
      • MrDoppler
      • MrDoppler
      • 1 mth ago
      • Reported - view

      txgunlover You're thinking too narrow. You know there's more to the world than just the USA, right? Here in the UK, the majority of networks require PPPoE similar to many other countries where eero is available. Them not having a feature cheap routers have is beyond stupid. They have now released a paid subscription service whist, still, not listening to their users. They also refuse to comment on the development of new features.

      Like
  • My ISP uses PPPoE so right now, I have to have another router in between my ISP and my Eero Mesh.  Even though it works most of the time, there are still a few things that won't work in this configuration.  It would very nice to ditch the intermediate router and just have my Eero directly connected.  Please make this feature a priority.

    Like
    • Baldcoder, you're 100% right, that there are "a few things that won't work in this configuration". Depending on your setup (specifically related to DNS management), what features do, or do not work may actually be non-deterministic.  If you are relying on eero for it's paid security features, you may be in for a big surprise when (for example) a parental owned device has adult content filtered, but child owned devices do not. 

      I went into some detail on what how I added a middle device, AND a middle eero, to ensure there was deterministic behavior in https://community.eero.com/t/m2mjka?r=x2hzl4l . If I were to do it all over, I probably would have avoided eeros due to the lack of this feature. And while eero's support (and warranty) has been pretty amazing in regards to every other inquiry I've had, including a request to re-enable replies to this thread after it was locked (the thread was so old it was caught up in an internal tool and closed), eero's no-comment response on this thread is very disappointing.

      Like
      • MrDoppler
      • MrDoppler
      • 1 mth ago
      • Reported - view

      kevindurdle Their refusal to comment on PPPoE is very concerning. It makes me wonder if they do actually listen to their community of users or are only implementing features they want. This request has been open 4 years with other 250 responses and not a single bit of information from the eero team.

      Like
    • MrDoppler It's not coming anytime soon.  They've tried, it kills performance.

      Like
      • jaffa
      • jaffa
      • 1 mth ago
      • Reported - view

      txgunlover Nonsense. Every other major competitor manages to support PPPoE fine — Google, both in the form of the Google Wi-Fi or newer Nest Wi-Fi variant, Linksys' Velop, and the Netgear Orbi. Indeed, I have used routers a decade and a half ago that supported it out of the box.

      This isn't exactly a fringe request, and it would be nice for Eero to acknowledge if this is even on the agenda, *four years* after this feature was originally requested. Perhaps it was a niche demand prior to wider international availability, but the Amazon UK product listing, as well as a few random Reddit posts show concrete examples of people purchasing, then returning the hardware once they discover this limitation. However, I've just found this, which gives me some hope!…

      https://www.reddit.com/r/eero/comments/mcktil/pppoe_support_in_2021/

      Like
    • jaffa jaffa Pay attention to this one, she's the lead dev:

       

      6roybatty6

      Developer eero Mesh/OS18 days ago

      Egress vlan tagging is much easier to implement and get good performance on than PPPoE, though. (We'd just program the ethernet switch that's inside every eero to do it. Doing PPPoE is much more complicated.)

      Like
  • Performance is killed as it is. All the computers, iPads etc. only achieve 90-140 Mbps through the eeros, my desktop that is wired directly to the PPPoE modem does 940 Mbps. So you try to tell me the PPPoE is the bottleneck! txgunlover  

    Like
    • danstratton Something else is wrong with your configuration... distances between eero's cables, etc... I regularly get 650+ wireless and 950 down wired.

      Like
    • txgunlover Spent plenty of time on this with eero, very disappointed with the service and routers. Spent a ton of money to upgrade and suspect it’s the needed double NAT, since they don’t offer PPPoE. I’ll never recommend this product to anyone. Expensive Cr*p.

      Like
    • Hi there, danstratton . I'm sorry to hear that you're experiencing slow speeds on your network. I was able to locate your tickets with us and it looks like your speeds had improved for a period of time. Have your speeds degraded again? If so, we'd certainly like to be able to dig into this some more for you. We definitely want to be sure that your network is running to the best of its ability. You're always welcome to give us a call or send over an email to support@eero.com with the subject "Community Followup."

      Kora | eero Community Team

      Like
      • ttnicky
      • ttnicky
      • 1 mth ago
      • Reported - view

      danstratton I had a similar problem. Wired gigabit throughout house, yet eero wireless network was ~100Mbps. Then I realized my gateway eero was next to my toaster. Moved my toaster over a bit more to the side and problem solved. Still a pain in the butt to have my eeros in bridge mode, but at least my speeds are on point.

      Like
      • BigValen
      • BigValen
      • 1 mth ago
      • Reported - view

      I've a similar problem. Wireless devices get ~350mb/s, wired devices into my PPPoE router get 980mb/s, wired devices into the eero (with a dumb switch in the middle) are limited to 180mb/s. I'm assuming it's the double NAT killing things, somehow. I might bounce something onto support too. 

      Like
      • Baldcoder
      • Baldcoder
      • 1 mth ago
      • Reported - view

      danstratton I agree.  I currently have an intermediate router connected via PPPoE and my speeds are exactly (if not a little better) than what I'm paying for from ISP.  So I don't see how adding PPPoE to Eero devices would kill speeds, unless they implemented it incorrectly.

      Like
    • Kora (eero Support) I don't know where you got the idea my speed had improved over time, they have not! Speeds on the eero network have never achieved near what I would expect - wireless runs around 90 Mbps (5 Ghz), the any faster speed I've observed is my desktop that is wired directly into CenturyLink's modem and it runs 900 - 940  Mbps consistently. eero is the bottle neck. Of course eero gives the false impression (within the app) that my speeds are 940 Mpbs, they are not! I've spent HOURS with your support people to no avail. I can only believe it is a double NAT problem and the only solution is a network that supports PPPoE. I feel I have thrown away $500 on this system!

      Like
  • Well it seems they now support vlan tagging …

    Like
    • PPFS Yes, but VLAN not supported on original  eero!  The thin edge of the wedge - how long before the original eero is sidelined and no longer supported?

      Like
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