254

Feature Request: Add support for PPPoE

many ISPs, including CenturyLink require PPPoE. Without this support, eero cannot be used as a router and only as a bridge. 

294 replies

null
    • PPFS
    • 5 yrs ago
    • Reported - view

    +1 on PPPoE one feature will allow to remove a complete device and enable us to use eero Plus

    • the1jon
    • 5 yrs ago
    • Reported - view

    I signed up just to +1 this.... I just moved into my new home and signed up for Centurylink Gigabit. I very much look forward to the day I'm able to use my eeros like normal again.

    • VitaminH
    • 5 yrs ago
    • Reported - view

    Just bought my Eero's on Amazon and wanted to sign in to support this.  Seems like the most solid Mesh wifi available but if you supported PPPoE it would make things much easier for me... 

    • daaku
    • 5 yrs ago
    • Reported - view

    Another +1 from someone who bought a set of 3 only to discover I have to keep my old router around to handle PPPoE and deal with the consequences.

    • Razlo
    • 5 yrs ago
    • Reported - view

    Please provide PPPoE support so that I can use the eero with all the great features it provides within my bell fibe setup.

    • delta1mike
    • 5 yrs ago
    • Reported - view

    If you are planning to roll eero out to other countries, PPPoE is by far the most common type of internet connection in the UK (where I am), so having this implemented would be great for those plans.

    Until then I guess I'm stuck with double NAT like everyone else 😢

    Added my vote at the top ✅

    • emsilva
    • 5 yrs ago
    • Reported - view

    Can we at least get a position on this? Is it being worked on, is there an idea on when its going to be available for beta testing? Is the company position still that this is not going to be worked on? I'm sorry, but this is very basic feature. I have 4 eeros and double natting is a horrible situation to be at.

    • aaronmarks
    • 5 yrs ago
    • Reported - view

    I’m also on CenturyLink fiber in Seattle and I’d gladly give up my Linksys Velop setup and purchase new Eero devices if you could support PPPoE at a minimum. It would be ideal if you could simultaneously support IPv6 “Rapid Deployment” and VLAN tagging on the WAN interface. CLINK specifically uses VLAN 201 and only supports IPv6 only over the “Rapid Deployment” protocol. Linksys supports all these technologies but I’ve had issues with needing to reboot their devices regularly. 

    • adamdicarlo
    • 5 yrs ago
    • Reported - view

    Moving to CenturyLink gigabit fiber (from Comcast). Just signed up for a forum account to register my vote on this feature request!

    • QueueAK
    • 5 yrs ago
    • Reported - view

    Also signed up here specifically so I could vote. I could get rid of my bridges and use my Eero fully if PPPoE was implemented

    • notthatnathan
    • 5 yrs ago
    • Reported - view

    A big +1 to this. I have an old Airport between my terrible ISP-supplied modem/router and my gateway eero, just to handle PPPoE, so I can keep the modem in bridge mode and not rely on it for too much. Would love to remove that Airport and let eero do this work.

    • Spoonhandle
    • 5 yrs ago
    • Reported - view

    As a custom integrator, it was a huge shock to me realizing that Eero does not support PPPoE. I have been configuring and supporting routers for close to 20 years and even inexpensive, basic routers support PPPoE. It's embarrassing and laughable. Our firm is considering making Eero a major part of our product offering, but it is difficult for me to recommend that we go this route with an awesome product that is missing such a basic feature, especially since so many of our customers have DSL service that almost always requires PPPoE authentication.

    • ttnicky
    • 5 yrs ago
    • Reported - view

    Yeah, I've about given up on this ever coming to eero. I am looking elsewhere for my next router needs. Eero in bridge mode eliminates almost all the reasons I purchased eero in the first place. Can't believe I spent $500 on this product. It was about 1 month before they lowered their prices, too. Double-kick to the shins. But I'm not bitter... ;)

    • Rollingsound514
    • 5 yrs ago
    • Reported - view

    Add my vote to this please, I'm already a customer/advocate and I'm unable to have the best of Eero and the highest speed provider in my area due to lack of PPPoE. YOU CAN DO IT!!! I BELIEVE IN YOU!!!

      • Denash97227
      • 4 yrs ago
      • Reported - view

      Rollingsound514 Please vote at the top of the thread. Thank You.

    • Denash97227
    • 5 yrs ago
    • Reported - view

    All, a quick reminder that, in addition to your earnest notes, pls remember to click the vote button at the very top. This request has been open and unaddressed for more than a year.  Other feature requests are clearly consuming the dev team so we have apparently not yet crossed the bar to warrant them taking this feature on. Thanks.

    • phonejill
    • 4 yrs ago
    • Reported - view

    Another CenturyLink customer who just wants to turn off my Zyxel modem's router features, but cant' if I still want my blazing fast fiber connection to work. Like others said:

    "Eero in bridge mode eliminates almost all the reasons I purchased eero in the first place."

    I'm the local nerd who all my neighbors ask, "what should I buy?" - and I can't recommend eeros. :(

      • Denash97227
      • 4 yrs ago
      • Reported - view

      @phonejill  Please vote at the top of the thread. Thank  

      • ttnicky
      • 4 yrs ago
      • Reported - view

      phonejill I just saw your post. If you have CenturyLink fiber, you can easily get rid of the CenturyLink equipment. I just did it myself last month.

      Buy a mikrotik wired router (about $50 on Amazon). It will take the Ethernet feed from your ONT and handle all the PPPoe and vlan tagging. You can use other routers, but lots of people have success in keeping their gigabit speeds with this device (many other routers aren't capable of the symmetrical gigabit up/downlink). Your eeros will still be in bridge mode as the mikrotik will do the routing, but at least you won't have a crappy Zytel equipment. There are several tutorials for this and it was easy enough for me to do it.

    • DWRocks
    • 4 yrs ago
    • Reported - view

    I have major instability with my eero system and CenturyLink’s routers, to the point  of crashing the system almost nightly under heavy loading. I am convinced it’s because of double nat and dhcp between two routers is inherently unstable under heavy loading. Offering PPPoE would fix this. As it stands now, I am forced to bridge my EEROs system and if that is the case, as a pre gen 1 charter adopter and gen 2 user, I will be looking else where for a mesh system. I have over 1k in dollars between gen 1 and gen 2 systems and to have it gutted down to bridge mode because of a lack of pppoe is disheartening.

      • Spoonhandle
      • 4 yrs ago
      • Reported - view

      DWRocks It's not ideal, but since Eero does not support PPPOE, I make the IP range of the DSL gateway two IP addresses (1 for Eero and 1 for a computer if it were to be connected to the router to access the GUI). Then make the DSL gateway DMZ to the IP address that is assigned to the Eero, allowing all traffic and routing to be handled by the Eero.

      I would prefer PPPOE with the gateway in bridge mode, but this allows the full Eero features without having to place the Eero in bridge mode.

      • ttnicky
      • 4 yrs ago
      • Reported - view

      Spoonhandle Spoonhandle it's ridiculous we even have to do stuff like that. I just moved and am fortunate enough to live in a CenturyLink fiber zone. Since that gateway device uses a cat5e cable instead of dsl, I was able to buy a $50 mikrotik wired router that handles the PPPoE and vlan tagging. I'm still in bridge mode with my eeros, but at least I got rid of the awful CenturyLink modem/router.

      • DWRocks
      • 4 yrs ago
      • Reported - view

      Spoonhandle I had my system/EERO out on a DMZ, but took your advice and limited the IP reservation from 26 addresses down to just 2, ie, the EERO and a second hardwire connection into the router.  I am not sure it will help much, but it cant hurt to limit the lookup table down to just 2 addresses.  As well, my system is double nat addressed, which until there is an PPPoE login capability, seems to be where we are all at.  What I did find for the heavy loading on my system that seemed to crash it at the worst times, looks like it was an IPV6 issue.  I had IPV6 set on my modem/router and on my EERO systems. When you heavily load the system with streaming data, it seems to overload the que on the EEROs, causing almost a "turtle mode" that looks like a frozen system.  I disabled the IPV6 on the modem/router and as well on the EEROs system.  Everything is rock solid now.  Thanks for the suggestion Spoonhandle..

    • Denash97227
    • 4 yrs ago
    • Reported - view

    Here we are, a year later, still have my 4 eeros in bridge mode on CL fiber. Why doesn't  eero just mark this feature request ,(PPPoE & vlan tagging)  'not doing' rather than 'considering'. Gives us false hope.

      • ttnicky
      • 4 yrs ago
      • Reported - view

      Denash97227 yeah, I've basically given up hope that this will ever happen. I am choosing to stick with CL because their fiber is rock solid and more affordable than the competition and no data cap, which means I am also choosing to stay in bridge mode. Next time I upgrade my routers, it will not be with Eero. For now this works, but it definitely isn't worth the $500 I paid.

Content aside

  • Status Implemented
  • 254 Votes
  • 10 mths agoLast active
  • 294Replies
  • 8938Views
  • 161 Following