
Feature Request: Add support for PPPoE
many ISPs, including CenturyLink require PPPoE. Without this support, eero cannot be used as a router and only as a bridge.
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I live in a rural area and my wireless ISP uses PPPoE. My router was quite old and so I purchased an eero system to upgrade it. I should have verified that eero had PPPoE support, but it seemed like such a standard thing that every other router I've ever configured had – I just figured it was table stakes. So for now I'm keeping my old router and double-NATing to the eero. I'm enjoying the improved wireless coverage that eero provides, but the point was also to decommission and old (and unreliable - requiring frequent reboots) router.
I don't want to have to purchase yet another router to replace the my old one. I sure would love for eero to add PPPoE support. Thank you (in advance) for listening eero!
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Wanted to add my voice to wanting PPPoE as well. I spent almost 2 days figuring out why my setup was stuck at “Registering your Eero” pages for days. I called support and my modem, app, Eero etc was checked out fine. Then we tried to connect to my router and boom, it worked. Only then we found out that we need to login to the isp using PPPoE. What a bummer to a new user experience of setting up. Please do support PPPoE in future as currently I have to power up a modem, a redundant router and Eero. Very unsightly.
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There was some employee involvement in this thread when it first launched a year or so ago. I haven't seen any employee response in ages. I'm about giving up that this will ever be addressed by Eero, which is a shame. I have 3 units that are crippled by this. Yet I constantly get emailed promotions by Eero to purchase additional products and services. Ha!
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My main router (with pppoe) looks like it’s about to die, needs resetting at least once a week. I’m at the point now where because eero doesnt support pppoe, rather than replace it I’m just going to buy google WiFi instead and replace everything. A friend of mine recently bought google WIFI and has had a great experience so far.
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Jeff C. I'm in Product Management, so keenly understand the need to prioritize. Our own support team often has to ask our customers to 'wait'. FWIW, This is a serious market need that your competitors are addressing better than you are. I can write a business case on this in about 30 minutes. LMK if your product teams wants one, no charge. But I'll close with a joke: 'A product manager walks into a bar, asks for drink. Bartender says 'no', but will consider adding later.'
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All, I count 63 replies but only 30 votes for this feature. PLEASE go to the very top of the thread and VOTE for this or it will never happen. And tell your friends to do the same. They are obviously #not counting +1's in the replies since this req is ranked #20 by votes on their list. We have been waiting for over a year with Zero progress. Thank You.
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My frustration stems from my lack of understanding. I don't understand why PPPoE and lan tagging is hard to accomplish. Even though Google's mesh router system delivers, it was not without it's hiccups. How can my lousy $100 dsl modem/router provide something that my $500 Eero cannot? Why can the internet companies' junk equipment provide this function that Eero can't seem to make happen?
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When I was originally considering eero, I was a cable internet customer and read online that eero worked great with Comcast. I made the mistake of not checking whether eero also supported CenturyLink (the other ISP that serves my area) in case I decided to switch in the future.
When I switched to CenturyLink 5 months ago, I was dismayed to discover the lack of PPPoE. I just assumed it would be there having seen it on every router I've owned in the past 20 years. (CenturyLink also needs VLAN tagging and it would be great to have this too, but that is easy to add with a managed switch).
I echo the sentiment of @ttnicky - those are exactly the questions that I've be asking myself.
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Y'all, this is listed as the 2nd feature under consideration, though I don't know if that list order actually means anything. So, another appeal for anybody who visits this thread to vote, up top, if they have not already. Thanks
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Just upgraded from Comcast to CenturyLink 1Gbps symmetric service yesterday, only to discover that my only option was double-NATing. I've been through countless routers over the years and was shocked that eero doesn't support this feature. Shame on me for not checking beforehand--but honestly I don't remember every using a router that didn't support this. Very disappointed.
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rcdemski Hmmm, I tried putting the eero gateway in the DMZ last night, but it didn't work for me, so I just set up port forwarding for ports 20 - 50000. When my machines are free, I'll try the DMZ configuration again. Any problems with stability or performance? And just to double-check, you're not running your eero bridged are you?
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I tried the DMZ configuration and it worked. However I lost NAT Loopback/Hairpin NAT. After a lot more research I yanked my CL modem out of my configuration and connected my ONT directly to my ASUS AC68. This 4-year old router supports PPPOe and even VLAN Tagging, though the option is buried (see image). And of course I was forced to throw my eero into Bridge mode. Performance is excellent via ethernet (950+Mbps up and down), and NAT Loopback works great. Wireless performance through my eero mesh is working well, getting around 400Mbps up and down via WiFi near my gateway eero, and around 250Mbps up and down near my other eeros. Going through all this has taken me many, many hours that would have been avoided if eero supported features that even $150 routers support these days. Hopefully the dev team gets the message.