254Feature Request: Add support for PPPoE
many ISPs, including CenturyLink require PPPoE. Without this support, eero cannot be used as a router and only as a bridge.
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I'm looking at changing ISP's due to my ISP increasing prices so much. It'd be nice to not be pricing out CenturyLink and having to spend $10 a month on their modem when I'm already spending $10 a month on eero plus.
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VegasUser I'm on CL. In my area, they can't be beat on price. I pay $45/mo for life for 80 down/10 up. I purchased the modem for $100 which isn't bad if you stay with them for at least 1 yr. But, their customer service is as bad as it gets, speed isn't always reliable, and eero's lack of PPPOE support make it a mixed bag. I love the price, not so much the product as a whole.
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ttnicky I'm at the point where I just need to give CL a try, as before any contract or deals CL is $30 a month cheaper than what I'm paying my current ISP. For that much less a month, there's some degree of service reliability I'll accept to save me that much a month. Just need to try it before committing.
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Saw a headline a bit ago about Eero laying off a sizable chunk of their staff. Am afraid this means the possibility of PPPOE support in the future is even less likely.
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I live in a rural area and my wireless ISP uses PPPoE. My router was quite old and so I purchased an eero system to upgrade it. I should have verified that eero had PPPoE support, but it seemed like such a standard thing that every other router I've ever configured had – I just figured it was table stakes. So for now I'm keeping my old router and double-NATing to the eero. I'm enjoying the improved wireless coverage that eero provides, but the point was also to decommission and old (and unreliable - requiring frequent reboots) router.
I don't want to have to purchase yet another router to replace the my old one. I sure would love for eero to add PPPoE support. Thank you (in advance) for listening eero!
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Mike Just like you! I should have checked the PPPoE before. I wish I bought Google's instead of Eero.
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Mike I also live in a rule area and have to use PPPoE. I really enjoyed buy a new modem/router just so I could use the eero router. 😒
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I literally signed up for this support forum just to voice my extremely strong support for this incredibly basic feature: PPPoE.
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I would think eero would have supported PPPoE right from the start. Now I have to use two routers. Double NAT is very undesirable. Please support PPPoE.
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I should have done my research. I will be returning the Eero, why would I continue to use a product that I cannot use all the features.
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Wanted to add my voice to wanting PPPoE as well. I spent almost 2 days figuring out why my setup was stuck at “Registering your Eero” pages for days. I called support and my modem, app, Eero etc was checked out fine. Then we tried to connect to my router and boom, it worked. Only then we found out that we need to login to the isp using PPPoE. What a bummer to a new user experience of setting up. Please do support PPPoE in future as currently I have to power up a modem, a redundant router and Eero. Very unsightly.
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There was some employee involvement in this thread when it first launched a year or so ago. I haven't seen any employee response in ages. I'm about giving up that this will ever be addressed by Eero, which is a shame. I have 3 units that are crippled by this. Yet I constantly get emailed promotions by Eero to purchase additional products and services. Ha!
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ttnicky Agreed, the Eero folks on this thread are generally very helpful and were quick to reply on topic initially, but then went silent. After this experience, I bought my son Google Wifi. He is on the same ISP as me (Centurylink Fiber) and had a far easier out of box experience. A quick note though for CL users: even w/PPPoE support, you still need VLAN support too, to remove the CL provided router. Fortunately, many managed switches can do this; that's what we did. Works great.
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Denash97227
Denash97227 said:
even w/PPPoE support, you still need VLAN support too, to remove the CL provided router.Do you mind elaborating in this a little bit more. Do you mean you still need to get a switch to do this? Meaning, modem<->swittch<->eero? I was hoping that having PPPoE support means I could do away with the existing router and have just two devices: modem<->eero. Will be a bummer if I have to find another switch to achieve this.
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Belfong hi there. CL also uses VLAN tagging, at least for their fiber service. All CL traffic is tagged 202, probably to support their Prism IPTV stb. So even if eero provides PPPoE support, something else on the network needs to tag the traffic 202. In my case, I used a managed switch to do this. Hope this helps. Cheers
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My main router (with pppoe) looks like it’s about to die, needs resetting at least once a week. I’m at the point now where because eero doesnt support pppoe, rather than replace it I’m just going to buy google WiFi instead and replace everything. A friend of mine recently bought google WIFI and has had a great experience so far.
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I'm with you guys. Eero have been extremely useless in recent years. Even their support has become bitter and useless, in addition to being aggressively unhelpful and rude in my experience. I'm starting to really hate them as a company.
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Be sure to vote for this feature request at the top of the thread. There are now 24 votes. If there are more, perhaps we can influence the dev's decision.
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I work for an small ISP and we love eero. We only do PPPOE though and I can guarantee we'd sell more eeros if they had this feature!
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shawnsbrain66 Thanks for your reply. I handle sales for eero for ISP's. Please reply back to me with your email if you'd like to discuss ISP reselling further.
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Packard I'm already an EERO reseller, unless ISP reseller is different. It's just the customer still needs a router to do PPPOE.
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shawnsbrain66 Understood. Yes, our ISP program is very different. Happy to connect further about it when it makes sense for you and your company. Thanks.
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Packard can I dm you my email?
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shawnsbrain66 I forwarded Packard your email. Thanks!
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shawnsbrain66 whoa, you got employee response! Still no word on PPPOE though :(
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ttnicky Thanks for checking in. At this time, we have no updates to share regarding PPPoE support. It is something we continue to have under consideration. Once we have any definitive update to share (in one direction or the other), we will be sure to update this thread.
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Jeff C. Thanks for the response, nice to know we are still on the radar.
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Jeff C. I'm in Product Management, so keenly understand the need to prioritize. Our own support team often has to ask our customers to 'wait'. FWIW, This is a serious market need that your competitors are addressing better than you are. I can write a business case on this in about 30 minutes. LMK if your product teams wants one, no charge. But I'll close with a joke: 'A product manager walks into a bar, asks for drink. Bartender says 'no', but will consider adding later.'
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Denash97227 I'd be happy to know what is the reasons for not supporting PPPoE. Is it because it will complicate user onboarding? Is it because of security?
I'd think that lack of supporting PPPoE caused my user on boarding experience to be pretty bad. I plugged in the Eero directly into the modem per the instructions and nothing happens. I got stuck in "Registering your Eero". When I contacted support, they tried to register for me and asked me to restart my modem.. We spent almost a few tries and then conclude that it could be because my ISP requires a user id and password and support asked me to plug in the old router and connect Eero to it (double NATing).. only then did we realise my ISP was using PPPoE.
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Belfong I'm not sure why you're asking me this q. I'm a customer, like you, and I seriously need this feature too, like you. I am also double NAT'd, like you, and everybody else who has an ISP like CL who requires PPPoE. I offered a little empathy above to Jeff C. Support does not make these decisions, Product Management does. I don't know but can only surmise that they are pursuing investments they believe are higher ROI for the company. That's what I do.
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This is definitely a +1 for me. Any update on supporting PPPoE?
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another +1, I need this badly!
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All, I count 63 replies but only 30 votes for this feature. PLEASE go to the very top of the thread and VOTE for this or it will never happen. And tell your friends to do the same. They are obviously #not counting +1's in the replies since this req is ranked #20 by votes on their list. We have been waiting for over a year with Zero progress. Thank You.
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Added my vote. Have Bell Fibe and no PPPoE totally prevents me from becoming a customer. Would love to but c'mon even the most basic of routers have PPPoE!
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My frustration stems from my lack of understanding. I don't understand why PPPoE and lan tagging is hard to accomplish. Even though Google's mesh router system delivers, it was not without it's hiccups. How can my lousy $100 dsl modem/router provide something that my $500 Eero cannot? Why can the internet companies' junk equipment provide this function that Eero can't seem to make happen?
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When I was originally considering eero, I was a cable internet customer and read online that eero worked great with Comcast. I made the mistake of not checking whether eero also supported CenturyLink (the other ISP that serves my area) in case I decided to switch in the future.
When I switched to CenturyLink 5 months ago, I was dismayed to discover the lack of PPPoE. I just assumed it would be there having seen it on every router I've owned in the past 20 years. (CenturyLink also needs VLAN tagging and it would be great to have this too, but that is easy to add with a managed switch).
I echo the sentiment of @ttnicky - those are exactly the questions that I've be asking myself.
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please add your vote at the top of this page — we need to get our voice heard by eero Jeff C.
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jadhajj I'm sure there are more than 34 of us using Eero that want PPPoE. Where is everyone else? I think those active on this board have probably voted already.
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When I spoke to a support tech the other day on an unrelated topic, he actually suggested that 'a pro' could install a 'PPPoE injector' for me. I didn't know whether to laugh or get angry. I chose to laugh.
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Denash97227 They're talking about a router in front of eero.
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txgunlover Yup. Already have one of those :)
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Y'all, this is listed as the 2nd feature under consideration, though I don't know if that list order actually means anything. So, another appeal for anybody who visits this thread to vote, up top, if they have not already. Thanks
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Just upgraded from Comcast to CenturyLink 1Gbps symmetric service yesterday, only to discover that my only option was double-NATing. I've been through countless routers over the years and was shocked that eero doesn't support this feature. Shame on me for not checking beforehand--but honestly I don't remember every using a router that didn't support this. Very disappointed.
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a.j.singh I feel your pain! I purchased Eero while I was with a cable internet plan. At the time Eero cost me $500, way more than the $60-70 routers I was used to buying. I thought surely this was a premium product that would handle my basic internet needs. Less than a year later I moved and had to switch internet companies. I didn't realize DSL was still around when I signed up for CenturyLink, had no idea about PPPoE or any of this stuff. Now I'm left with $500 equipment that sometimes feels more of a hinderance than a help. I can't help but feel resentment when I receive the frequent marketing emails from Eero asking me to buy new products or services. If I hadn't already sunk half a grand into this I would go with a different product. Their reluctance to fix this adds insult to injury as this thread has been open for quite some time.
Anyway, I'm just complaining now. Sorry to piggy-back on your disappointment.
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a.j.singh I have CL gigabit as well and was able to solve the Double NAT problem by going to the CenturyLink Modem/Router page and enabling DMZ Hosting for the eero gateway. This will forward all traffic coming in to your Eero and essentially take the CL box out of the picture, except for authenticating your connection. It's not perfect, but it's pretty darned close.
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ttnicky I'm with you! I thought I was done searching for a solid and reliable WiFi solution. I'll try rcdemski 's DMZ option. If it works for me, I think I'll be okay. Fiber is much more accessible these days and costs have dropped to a point where I'm only paying a $20 premium over Comcast for service that's 4x faster downloading, and 10x faster uploading. These configurations are going to become much more common.
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rcdemski is this something that is unique to gigabit or might it also work with standard CL high speed accounts?
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ttnicky I've only tried this with my CL gigabit but I suppose it'd work with any CenturyLink service assuming the modem offers the same options.
Here's the DMZ Hosting setting for mine that fixed my double NAT situation: http://www.centurylink.com/home/help/internet/modems-and-routers/zyxel-c1100z/advanced-setup/dmz-hosting.html
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rcdemski thanks, can't wait to give it a try!
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rcdemski Hmmm, I tried putting the eero gateway in the DMZ last night, but it didn't work for me, so I just set up port forwarding for ports 20 - 50000. When my machines are free, I'll try the DMZ configuration again. Any problems with stability or performance? And just to double-check, you're not running your eero bridged are you?
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a.j.singh The first time I tried DMZ Hosting it didn't seem to do any good. Then I bounced both the modem and eero setup and things magically started to work. The eero will not see the public IP address, just what the CL modem assigns (192.168.1.x), but that aside it behaves as if it's connected directly to public internet.
I am not in bridged mode.
As for stability and performance, in 3 months I've had to bounce the CL modem once but otherwise it's been solid. Speed tests when wired to the gateway are consistently 800-950mbps up and down.
If it helps, my CL modem is the ZyXEL C1100Z
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rcdemski Thanks, I'll definitely try this out tonight.
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I tried the DMZ configuration and it worked. However I lost NAT Loopback/Hairpin NAT. After a lot more research I yanked my CL modem out of my configuration and connected my ONT directly to my ASUS AC68. This 4-year old router supports PPPOe and even VLAN Tagging, though the option is buried (see image). And of course I was forced to throw my eero into Bridge mode. Performance is excellent via ethernet (950+Mbps up and down), and NAT Loopback works great. Wireless performance through my eero mesh is working well, getting around 400Mbps up and down via WiFi near my gateway eero, and around 250Mbps up and down near my other eeros. Going through all this has taken me many, many hours that would have been avoided if eero supported features that even $150 routers support these days. Hopefully the dev team gets the message.
