254

Feature Request: Add support for PPPoE

many ISPs, including CenturyLink require PPPoE. Without this support, eero cannot be used as a router and only as a bridge. 

294 replies

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    • Denash97227
    • 4 yrs ago
    • Reported - view

    Here we are, a year later, still have my 4 eeros in bridge mode on CL fiber. Why doesn't  eero just mark this feature request ,(PPPoE & vlan tagging)  'not doing' rather than 'considering'. Gives us false hope.

      • Denash97227
      • 4 yrs ago
      • Reported - view

      @ttnicky, it breaks my heart to have to agree with you. I'm in Product Management and understand well the process of prioritizing feature requests with a supporting business case. Since we already bought these (I bought 4!) with the assumption that certainly one of the largest gb networks in the country would be supported - we won't be buying any more. Now it's a customer sat issue. Many, many other prospects  - who are smart enough to check -  will go with google wifi, orbi etc etc.,  Life lesson.

    • Denash97227
    • 4 yrs ago
    • Reported - view

    All, FWIW, I put my Eero gateway in my CL router DMZ. Goodbye, bridge mode. Good thread here: https://www.reddit.com/r/eero/comments/9haw7n/steps_for_centurylink_fiber_eero_in_dmz/

    Now the CL router is basically a 2-port gb ethernet switch: no routing/dhcp/NAT. Works great. Will leave more comments if I notice any downside.

      • ajsingh
      • 4 yrs ago
      • Reported - view

      Denash97227 I’ve tried that. NAT Loopback/Hairpin NAT doesn’t work with this setup. If you don’t need it then you’re golden.  But it’s a requirement for me. 

      • Denash97227
      • 4 yrs ago
      • Reported - view

      a.j.singh Good luck, my friend. For me, it allowed me to finally run the Eero's the way they want to run and w/o buying add'tl hardware.  

      • ttnicky
      • 4 yrs ago
      • Reported - view

      Denash97227 I can't stand the CL routers, my last one kept losing its connection. I could probably setup a DMZ with my third-party router but I'd need to figure out how.

      • Denash97227
      • 4 yrs ago
      • Reported - view

      ttnicky I'm happy to say my CL fiber service has been rock solid for 3 years - up until yesterday, of course 🤣

      • ttnicky
      • 4 yrs ago
      • Reported - view

      Denash97227 lol, I am out of town for vacation so I don't know if I was affected or not. I checked the app once I saw the headlines and it reported I was online, but ...?

      • Jun
      • 4 yrs ago
      • Reported - view

      a.j.singh Can I ask was is the reason you use NAT loopback/Hairpin?  Routing is still new to me and I still don't know why most folks want to get rid of their Bridge or NAT setup.  Is the eero's gateway hub speed or range being bottled neck in any of these modes?

    • Jun
    • 4 yrs ago
    • Reported - view

    I live in Japan and my ISP only uses PPPoE. I’m paying for 1Gbp but only getting 150-300 depending on bridge or double NAT with my TP-Link AC2300 router and Eero.  Bridge gets me faster speeds but requires a router reboot very often.  Requesting developer response to the status of this highly voted request.

     

    Kinda a shame that this thread is full of hopes but we can’t even get a “We are really working on it” or “We decided not to” regarding PPPoE support.  I bought a Gen 2 during my visit to the states and it made a world of difference for my family there.  I decided to buy another for myself and bring it to Japan.  Unfortunately, most ISPs here use PPPoE which means that Eero is missing out on a market out here.

      • ajsingh
      • 4 yrs ago
      • Reported - view

      Jun I get 950+ Mbps up and down through my Asus AC68U.  I have VLAN tagging enabled so I don’t need to use my ISP-supplied modem.  And of course I have my Eero system (6 2nd Gen eero pro’s) bridged.  If your router needs to be rebooted that often you may want to look for another router or perhaps put a cooling fan on your current router to see if that improves stability.  But of course you’re right it’s a shame Eero doesn’t support PPPoE. I don’t expect they ever will.  Life is too short to wait for them to get to it. Just expect to need a stable wired router and use Eero in bridged mode. 

      • Jun
      • 4 yrs ago
      • Reported - view

      a.j.singh Problem is that my fiber line plugs into a NTT ONU box which is configured by the ISP for PPPoE so I cannot replace the converter/modem.  Therefore, I need something that can be PPPoE configured such as my TP-Link router and bridge my eero to through it. My TP-Link router has been dumbed down into a switch since I turned off the antenas and other features. I'm begining to wonder if my problem is my ISP but can't say for sure since PPPoE is not supported.

       

      As mentioned, I swapped out my family's ISP supplied modem (D-Link Wireless AC Smartbeam 1750) which was only outputting 60mps with a 2nd Gen eeros and 2 beacons. This resulted in 200-250mbps on average.  I was sold on it's drastic improvement so decided to go back into BBuy and get one for myself since they don't sell eeros out here in Japan. My shock when figured out the hard way that PPPoE was not supported. I've spent that last two days thinkering with both Bridged and NAT'ing.  Some devices connect to the beacons but get no internet access and sometimes the bridge falls apart and I need to reboot my TP-Link router.

      • ttnicky
      • 4 yrs ago
      • Reported - view

      Jun Many routers can't handle the simultaneous 1Gb throughout and so output much less (300-600 Mbps). Even though your provider is not CL, you can see descriptions of this problem if you look at forums geared to replacing CL modem for CL fiber (that's where I stumbled on the info). Many people have reported success with the wired mikrotik hex router. If you Google "CenturyLink fiber Mikrotik" you should find the relevant information. I don't have a Gb plan, but went through the same setup: fiber to ISP-supplied ONT gateway box, cat5e to Mikrotik router to handle the vlan tagging and PPPoE, to eero in bridge mode. People do report full Gb speeds with this setup (like I said, I don't have a Gb plan so can't personally confirm).

    • yonathan55
    • 4 yrs ago
    • Reported - view

    Hey Support, Any update on this request? It's a long time due feature. I wished I knew that you were not supporting PPOE connection before buying my Eeros. I can only use them as Bridge. 

      • Drew
      • 4 yrs ago
      • Reported - view

      Thanks for reaching out yonathan55 , we appreciate your interest in this feature. Since PPPoE requires a fundamentally different firmware structure, there are a lot of challenges implementing it into a system like eero. That said, I'm happy to confirm that it's something we're still actively considering, and we'll be sure to announce any new developments on that front. Until then, we appreciate all the great feedback y'all have been giving us!

      Kindly,
      Drew, eero Community Team

    • L1m5
    • 4 yrs ago
    • Reported - view

    +1 centurylink fiber. Going to try the  dmz option but ideally I’d ditch the double-router situation 

    • chagarlamudi
    • 4 yrs ago
    • Reported - view

    Soon eero is going to be a paper weight for me without PPPoE, I have to invest on other gigabit router inorder to use eero, this wifi router is useless unless it's going to support PPPoE. I have made a worst decision for going with eero over Orbi 

    • mshrake
    • 4 yrs ago
    • Reported - view

    +1 for adding PPPOE support.  Honestly, I did not even check to see if Eero supported this before buying.  I just assumed because every other router supported it the feature would be there.  Really dislike having to double NAT my network. This is a huge miss for Eero.

    • groundrush
    • 4 yrs ago
    • Reported - view

    I do have to say, this was a huge blemish on my Eero experience, and it came right after I unboxed it and plugged it in.  I have Windstream DSL, Static IP in Bridge Mode.  I expected to set up the Eero the same as every other router I have ever used:  Plug it in, select PPPoE, enter my credentials, and off I go.  Instead, I had to do a factory reset on my modem, which screwed up my Static IP settings (and I still have not gotten that sorted out) which in turn, screwed up my OpenDNS account.  Aside from all that, though, I've been pleased with Eero thus far.  I've always had the usual issues with DSL: bufferbloat when someone is uploading, which kills download speeds, and it seems like Eero is doing a good job of making sure all devices on my network behave themselves and not choke the network.  So good job there.  Just please, implement PPPoE!  

    • Bunny
    • 4 yrs ago
    • Reported - view

    Does Eero staff ever look at this?  Give me one good reason for me not shoving this non-PPPoE stuff back into the box and returning.  Why double NAT when I can buy google mesh? Mad at myself for not even considering that a router product didn't cover a basic protocol.  Will let folks know on Amazon product reviews of this product's failure.

      • pserbanp
      • 4 yrs ago
      • Reported - view

      Bunny they deserv this but you know Amazon jut bought eero few months ago :) so probably next version Alexa mesh will have !

    • bitzerjdb
    • 4 yrs ago
    • Reported - view

    Absolutely need.  Have my network on a UPS and the Garage doors are Wifi enabled.  Have a POE access point in the garage so if the power goes out, it stays on...and I can use the Phones to open the doors.  Would love to have a seamless network...all EERO

    • garretblack
    • 4 yrs ago
    • Reported - view

    Looking to make the move from Comcast to CenturyLink and glad I found out about this.  Since this is still in "under consideration" I won't get my hopes up since i'll need both this and VLAN ID to make it happen.  I've liked my eero for the past 2 yrs but if I go CL this may be a deal breaker since there are other options.

      • ttnicky
      • 4 yrs ago
      • Reported - view

      garretblack I switched to CL after I bought these and learned the hard way about PPPoE and VLAN tagging. It used to really bother me and I wished I'd had a competitor's product that did it all in one (e.g., Google WiFi). Now though, I don't even think about it. The biggest pain point for me was having to use CL's crappy hardware in tandem with eero, but once I figured out a reliable alternative to CL hardware I don't really think about it anymore. My system runs pretty smooth and I have just gotten used to not having the network control I used to have when eero ran standalone. I don't think Bridge Mode is worth the $500 I paid for the eero's, but aside from the cost (which I swallowed 3 years ago), my network runs fine. Would I purchase the product today? Absolutely not. But, I did purchase it and the cost is paid and it works, albeit not how I wanted it to. For the first year or two I had hope eero would address this, but after 3 years and no movement, and the sale to Amazon, I think it's pretty unlikely I'll ever see that functionality in my current eero's. My recommendation is to think twice before buying if someone has CL/PPPoE. There are other products at similar price points that will work with that setup. Will there be issues? Sure, but with Eero you have Bridge Mode and extra hardware with limited functionality. So which is better? That's a personal decision.

      • ttnicky
      • 4 yrs ago
      • Reported - view

      garretblack Edit: I see, like me, you already have Eero so it's not an issue of whether to buy or not, just what to do if you make the switch to CL. My rant still stands, but may not be of interest to you ;)

      • garretblack
      • 4 yrs ago
      • Reported - view

      ttnicky did you try putting your eero in the dmz aka double bat? Leaves the Cl hardware there but allows normal eero functions.  People report it works well.  I’m switching on wed so I’ll find out.  

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  • Status Implemented
  • 254 Votes
  • 10 mths agoLast active
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