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Feature Request: Add support for PPPoE

many ISPs, including CenturyLink require PPPoE. Without this support, eero cannot be used as a router and only as a bridge. 

295 replies

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    • RadBenC
    • 2 yrs ago
    • Reported - view

    Like many people here, I just spent a bunch of money on an eero 6 kit only to find it doesn't support PPPoE. Will be returning it for Google.

      • RadBenC
      • 2 yrs ago
      • Reported - view

      Baldcoder Why would I buy a wifi router that requires an annual subscription?

      • Baldcoder
      • 2 yrs ago
      • Reported - view

      RadBenC I was just passing along the information.  It's no different than purchasing eero secure for the additional features.

      • RadBenC
      • 2 yrs ago
      • Reported - view

      Baldcoder Thanks for the suggestion. When I go to Plume's site I am required to choose at least one year of contract for $99. Maybe I missed something.

      • Baldcoder
      • 2 yrs ago
      • Reported - view

      RadBenC It looks like you don't have a choice at the initial purchase, but you can choose to not renew it.  https://support.plume.com/hc/en-us/articles/360005858693-Will-my-pods-still-work-if-I-don-t-renew-my-membership-

    • KevW7
    • 2 yrs ago
    • Reported - view

    I wish I had seen this thread before I purchased my eero 6 a few days ago, I live in a brand new house with fibre as standard straight to my modem.  I never thought for a second that I'd be purchasing a device that wouldn't be compatible with my setup.  Looks like I'll be returning mine to Amazon and purchasing google.  Lets face it, if they can't develop a solution in 4 years, they're not going to.

      • txgunlover
      • 2 yrs ago
      • Reported - view

      KevW7 Yep, you should return it.  Also search for a new provider, any ISP using PPPoE was obsolete 10 years ago.

      • RadBenC
      • 2 yrs ago
      • Reported - view

      KevW7 Did you also order during Prime Day when they were on sale? This thread is going to be getting a lot of views and Amazon is going to be getting a lot of returns. Maybe they'll finally add support for a protocol that every other router seems to support and is required by some of the largest fiber ISPs in the country.

      • jhollington
      • 2 yrs ago
      • Reported - view

      txgunlover Heh, I don't think that's entirely a fair statement. Perhaps in the U.S., where PPPoE seems to be so rare that most reviewers don't even realize that Eero lacks it, but Canada's largest telco and one of its largest ISPs is still firmly entrenched in PPPoE for all of its DSL and fibre services.

      Sure, the technology is somewhat archaic by today's standards, but big corporate ISPs move slowly, and just because they're still using older technologies in some places doesn't mean the providers are "obsolete," and the technology still works well enough with everything except for Eero. 

      In fact, the only ISPs that don't rely on PPPoE here are the cable providers, and that's because DOCSIS was a completely different animal from the ground up.

      That said, as I've mentioned elsewhere in this thread, I've been happily using an Eero Pro system with my PPPoE fibre provider (Bell Canada) for almost a year now with absolutely no issues. I have to leave the Bell Home Hub 3000 in place to handle the PPPoE connection, and I'm technically using "double NAT" but that's really not the same kind of problem it used to be, since almost all the technologies that broke due to multiple layers of NAT truly are obsolete now.

      Companies have had to adapt over the past decade to the fact that most people are not tech-savvy enough to deal with configuring their routers to deal with gaming, voice, and video protocols, so they've found ways to make them work that no longer rely on caring about your internal IP address. UPnP was originally the solution to that, but it quickly became a gift to malware developers, making it a huge security risk. Hence, it's also going the way of the dinosaur. These days, it's much easier for services to run through cloud-based servers where the client initiates the outbound connection than to make apps on your home network open holes in your firewall. 

      • RadBenC
      • 2 yrs ago
      • Reported - view

      jhollington You are replying to someone who chose the username Texas Gun Lover.  The two things they thought people on this forum should know about them is that they are from Texas and they love guns. I don't think their reply was intended to be helpful. Might as well have chosen the username "Cliche".

      • ttnicky
      • 2 yrs ago
      • Reported - view

      KevW7 I have fiber to home as well. I don't think there's a way you can make that work without at least 3 devices if you're using Eero. The fiber connection goes into the gateway at the house, which spits out an ethernet connection, which goes to a router to handle the VLAN tagging (another common thing Eero lacks) and PPoE, and then finally the Eero. In my case, it goes gateway--router--switch--eero in bridge mode. Super frustrating, and I don't expect Eero to change after all this time. I've just learned to accept it. It works fine. But next time I'm upgrading my system it won't be an Eero. I'll just put in an access point or two.

    • KevW7
    • 2 yrs ago
    • Reported - view

    Yes, sadly the new build home I’m in is tied to a limited number of providers which I’m sure are probably the same company, so can’t really change. Didn’t get it prime day either. It’s not a massive issue just frustrating. 

    • jsguant
    • 2 yrs ago
    • Reported - view

    Joined today to add my vote. With the impending Comcast data cap in the northeast in 2022. I'll be switching to Consolidated Communications VDSL2 60/10 but will likely sell my Eeros off and go with zenWifi if PPoE is not supported by then . I have no interest in running a double NAT.

    • Freese
    • 2 yrs ago
    • Reported - view

    Adding my vote for PPPoE support.

    I’ve bought myself the original eero, 2nd gen, and now the 6 series. I’ve given them as gifts to my parents and siblings, all of whom loved them. I just looked at my Amazon order history and counted 26 eero devices purchased in total. (That number shocked me.)

    But for nearly three years now, I have been limited into using CenturyLink — and without PPPoE support I don’t know how much longer I can stay loyal to eero. It’s simply providing lesser functionality than comparable brands.

    Please, I really want to remain an eero zealot. Help me get out of double NAT purgatory.

    • Alan
    • 2 yrs ago
    • Reported - view

    I have just found that a UK ISP, TalkTalk, has launched its new FTTP product as Future Fibre powered by eero. TalkTalk is an ISP that mainly uses the  common BT Openreach UK network. The router supplied is either an eero6 or eero pro 6 depending on the package chosen by the user. The set up instructions on line are a bit vague, just plug the eero into the ONT or Fibre Connection Box and follow the app for set up. No mention of PPPoE, Bridge mode or double NAT. I was a Talk Talk customer for several years and know that their standard products require a password as ID on start up. 

    Does anyone here know whether they have been able to overcome the problems mentioned on this thread? If so how? Sadly my experience with TalkTalk means that I would be very  reluctant to even consider moving back to them.

      • Alan
      • 2 yrs ago
      • Reported - view

      Alan An update from me. It seems that TalkTalk do not use PPPoE on their residential fibre systems.

      I have seen reference now to DHCP/IPOE, but not sure what that means.

    • Feras_I
    • 2 yrs ago
    • Reported - view

    Just got the new eero pro 6 in the UK but real shame I can't use most of the features as I don't want to double NAT so using just as a bridge .... can someone from Amazon / eero please give us any indication if the feature is being worked on at all? .... you have had a awfully long time to have it under consideration!

    • bgix
    • 2 yrs ago
    • Reported - view

    Jeff C. --  3 years ago you indicated in this thread that you would tell us a timeline here for PPPoE, when it got close.  With the teaser in the Network/ISP Settings/WAN type setting in the latest iOS app update, I would guess that you almost have it ready, and perhaps could tell us if it is imminent in days/weeks/months or even more years?

    • Phil_Morgan
    • 1 yr ago
    • Reported - view

    Typical !!!

    6.6.1 

    • Support for the PPPoE WAN type on eero Pro 6 and eero 6

    Original eero sidelined yet again……

    Will be switching to Google when I upgrade to fttp early next year….

    • chaos_x
    • 1 yr ago
    • Reported - view

    Can you please also enable PPPOE on Ring Alarm Pro?

    • dhruvhalwasiya
    • 10 days ago
    • Reported - view

    I have got myself  a regular eero recently,
    and  I was disappointed to learn the  the eero series 6 supports pppoe
    but the regular eero series does not.
    it's just  software as far as i can tell,
    why update some routers but not others?
    please enable pppoe on all routers.

Content aside

  • Status Implemented
  • 256 Votes
  • 10 days agoLast active
  • 295Replies
  • 9020Views
  • 162 Following