254

Feature Request: Add support for PPPoE

many ISPs, including CenturyLink require PPPoE. Without this support, eero cannot be used as a router and only as a bridge. 

294 replies

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    • MrDoppler
    • 2 yrs ago
    • Reported - view

    Still waiting for a response on PPPoE support. Come on. It’s almost like the people behind Eero couldn’t care less that they’re releasing routers without PPPoE, something the vast majority of networks require.

      • txgunlover
      • 2 yrs ago
      • Reported - view

      MrDoppler Don't hold your breath.  Just so you know, very few networks require PPPoE.

      • jaffa
      • 2 yrs ago
      • Reported - view

      txgunlover Speaking from outside a U.S.-centric bubble, that is very much not true.

      • danstratton
      • 2 yrs ago
      • Reported - view

      txgunlover Only major ones like CenturyLink!

      • Fungus
      • 2 yrs ago
      • Reported - view

      txgunlover Virtually all of the providers in the UK require PPPoE.  In many areas there is no alternative. 

      • txgunlover
      • 2 yrs ago
      • Reported - view

      danstratton Comcast, Spectrum, AT&T, Verizon and those that make up the "majority" do not require it.  Regardless, it's not coming.

      • kevindurdle
      • 2 yrs ago
      • Reported - view

      txgunlover , danstratton , jaffa ,

      In my opinion, hearsay isn't a particularly effective way to advance the conversation, and is to subject to biases. If you (or anyone else) wants to influence Amazon's decision on not providing PPPoE support, the two primary methods are:

      1/ Demonstrate the customer experience is unacceptable.  Already, I've illustrated (earlier in this thread) that eero's own security products (e.g., adult filtering) are not reliable when you attempt to work around their lack of PPPoE.  It seems there is no CX that is bad enough, if adult content on a kids device with filtering enabled, is acceptable. 

      2/ Raw data illustrating market segment size & opportunity that PPPoE affords. Understanding the set & size of ISPs that use PPPoE, by geography, would go a long way.  Being able to say, XX % of US customers, YY % EU customers and ZZ % of rest of world customers rely on PPPoE will help facilitate internal prioritization on this. I anticipate there is a research paper out there somewhere with this data.  At a minimum, maybe someone is passionate enough to start a focused thread documenting all known PPPoE reliant ISPs, that may help advance the cause. For instance, CenturyLink in the USA uses PPPoE... 

      FWIW, I'm as frustrated as everyone else on this thread. 

      • MrDoppler
      • 2 yrs ago
      • Reported - view

      txgunlover You're thinking too narrow. You know there's more to the world than just the USA, right? Here in the UK, the majority of networks require PPPoE similar to many other countries where eero is available. Them not having a feature cheap routers have is beyond stupid. They have now released a paid subscription service whist, still, not listening to their users. They also refuse to comment on the development of new features.

    • Baldcoder
    • 2 yrs ago
    • Reported - view

    My ISP uses PPPoE so right now, I have to have another router in between my ISP and my Eero Mesh.  Even though it works most of the time, there are still a few things that won't work in this configuration.  It would very nice to ditch the intermediate router and just have my Eero directly connected.  Please make this feature a priority.

      • kevindurdle
      • 2 yrs ago
      • Reported - view

      Baldcoder, you're 100% right, that there are "a few things that won't work in this configuration". Depending on your setup (specifically related to DNS management), what features do, or do not work may actually be non-deterministic.  If you are relying on eero for it's paid security features, you may be in for a big surprise when (for example) a parental owned device has adult content filtered, but child owned devices do not. 

      I went into some detail on what how I added a middle device, AND a middle eero, to ensure there was deterministic behavior in https://community.eero.com/t/m2mjka?r=x2hzl4l . If I were to do it all over, I probably would have avoided eeros due to the lack of this feature. And while eero's support (and warranty) has been pretty amazing in regards to every other inquiry I've had, including a request to re-enable replies to this thread after it was locked (the thread was so old it was caught up in an internal tool and closed), eero's no-comment response on this thread is very disappointing.

      • MrDoppler
      • 2 yrs ago
      • Reported - view

      kevindurdle Their refusal to comment on PPPoE is very concerning. It makes me wonder if they do actually listen to their community of users or are only implementing features they want. This request has been open 4 years with other 250 responses and not a single bit of information from the eero team.

      • txgunlover
      • 2 yrs ago
      • Reported - view

      MrDoppler It's not coming anytime soon.  They've tried, it kills performance.

      • jaffa
      • 2 yrs ago
      • Reported - view

      txgunlover Nonsense. Every other major competitor manages to support PPPoE fine — Google, both in the form of the Google Wi-Fi or newer Nest Wi-Fi variant, Linksys' Velop, and the Netgear Orbi. Indeed, I have used routers a decade and a half ago that supported it out of the box.

      This isn't exactly a fringe request, and it would be nice for Eero to acknowledge if this is even on the agenda, *four years* after this feature was originally requested. Perhaps it was a niche demand prior to wider international availability, but the Amazon UK product listing, as well as a few random Reddit posts show concrete examples of people purchasing, then returning the hardware once they discover this limitation. However, I've just found this, which gives me some hope!…

      https://www.reddit.com/r/eero/comments/mcktil/pppoe_support_in_2021/

      • txgunlover
      • 2 yrs ago
      • Reported - view

      jaffa jaffa Pay attention to this one, she's the lead dev:

       

      6roybatty6

      Developer eero Mesh/OS18 days ago

      Egress vlan tagging is much easier to implement and get good performance on than PPPoE, though. (We'd just program the ethernet switch that's inside every eero to do it. Doing PPPoE is much more complicated.)

    • danstratton
    • 2 yrs ago
    • Reported - view

    Performance is killed as it is. All the computers, iPads etc. only achieve 90-140 Mbps through the eeros, my desktop that is wired directly to the PPPoE modem does 940 Mbps. So you try to tell me the PPPoE is the bottleneck! txgunlover  

      • txgunlover
      • 2 yrs ago
      • Reported - view

      danstratton Something else is wrong with your configuration... distances between eero's cables, etc... I regularly get 650+ wireless and 950 down wired.

      • danstratton
      • 2 yrs ago
      • Reported - view

      txgunlover Spent plenty of time on this with eero, very disappointed with the service and routers. Spent a ton of money to upgrade and suspect it’s the needed double NAT, since they don’t offer PPPoE. I’ll never recommend this product to anyone. Expensive Cr*p.

      • Kora_eero_support
      • 2 yrs ago
      • Reported - view

      Hi there, danstratton . I'm sorry to hear that you're experiencing slow speeds on your network. I was able to locate your tickets with us and it looks like your speeds had improved for a period of time. Have your speeds degraded again? If so, we'd certainly like to be able to dig into this some more for you. We definitely want to be sure that your network is running to the best of its ability. You're always welcome to give us a call or send over an email to support@eero.com with the subject "Community Followup."

      Kora | eero Community Team

      • ttnicky
      • 2 yrs ago
      • Reported - view

      danstratton I had a similar problem. Wired gigabit throughout house, yet eero wireless network was ~100Mbps. Then I realized my gateway eero was next to my toaster. Moved my toaster over a bit more to the side and problem solved. Still a pain in the butt to have my eeros in bridge mode, but at least my speeds are on point.

      • BigValen
      • 2 yrs ago
      • Reported - view

      I've a similar problem. Wireless devices get ~350mb/s, wired devices into my PPPoE router get 980mb/s, wired devices into the eero (with a dumb switch in the middle) are limited to 180mb/s. I'm assuming it's the double NAT killing things, somehow. I might bounce something onto support too. 

      • Baldcoder
      • 2 yrs ago
      • Reported - view

      danstratton I agree.  I currently have an intermediate router connected via PPPoE and my speeds are exactly (if not a little better) than what I'm paying for from ISP.  So I don't see how adding PPPoE to Eero devices would kill speeds, unless they implemented it incorrectly.

      • danstratton
      • 2 yrs ago
      • Reported - view

      Kora (eero Support) I don't know where you got the idea my speed had improved over time, they have not! Speeds on the eero network have never achieved near what I would expect - wireless runs around 90 Mbps (5 Ghz), the any faster speed I've observed is my desktop that is wired directly into CenturyLink's modem and it runs 900 - 940  Mbps consistently. eero is the bottle neck. Of course eero gives the false impression (within the app) that my speeds are 940 Mpbs, they are not! I've spent HOURS with your support people to no avail. I can only believe it is a double NAT problem and the only solution is a network that supports PPPoE. I feel I have thrown away $500 on this system!

    • PPFS
    • 2 yrs ago
    • Reported - view

    Well it seems they now support vlan tagging …

      • Phil_Morgan
      • 2 yrs ago
      • Reported - view

      PPFS Yes, but VLAN not supported on original  eero!  The thin edge of the wedge - how long before the original eero is sidelined and no longer supported?

    • RadBenC
    • 2 yrs ago
    • Reported - view

    Like many people here, I just spent a bunch of money on an eero 6 kit only to find it doesn't support PPPoE. Will be returning it for Google.

      • Baldcoder
      • 2 yrs ago
      • Reported - view

      RadBenC Plume's SuperPod with WiFi 6 supports PPPoE.  They aren't cheap, but at least they support it.  I'm thinking of switching.

Content aside

  • Status Implemented
  • 254 Votes
  • 10 mths agoLast active
  • 294Replies
  • 8938Views
  • 161 Following