ttnicky  Agreed, the Eero folks on this thread are generally very helpful and were quick to reply on topic initially, but then went silent. After this experience, I bought my son Google Wifi. He is on the same ISP as me (Centurylink Fiber) and had a far easier out of box experience.  A quick note though for CL users:  even w/PPPoE support, you still need VLAN support too, to remove the CL provided router. Fortunately, many managed switches can do this; that's what we did. Works great.

Denash97227 

Denash97227 said:
even w/PPPoE support, you still need VLAN support too, to remove the CL provided router.

 Do you mind elaborating in this a little bit more. Do you mean you still need to get a switch to do this? Meaning, modem<->swittch<->eero? I was hoping that having PPPoE support means I could do away with the existing router and have just two devices: modem<->eero. Will be a bummer if I have to find another switch to achieve this.

Belfong hi there. CL also uses VLAN tagging, at least for their fiber service. All CL traffic is tagged 202, probably to support their Prism IPTV stb. So even if eero provides PPPoE support, something else on the network needs to tag the traffic 202. In my case, I used a managed switch to do this. Hope this helps. Cheers

Packard I'm already an EERO reseller, unless ISP reseller is different. It's just the customer still needs a router to do PPPOE.

Packard can I dm you my email?

shawnsbrain66 I forwarded  Packard your email. Thanks!

shawnsbrain66 whoa, you got employee response! Still no word on PPPOE though :(

ttnicky  Thanks for checking in. At this time, we have no updates to share regarding PPPoE support. It is something we continue to have under consideration. Once we have any definitive update to share (in one direction or the other), we will be sure to update this thread.

Jeff C. Thanks for the response, nice to know we are still on the radar.

Denash97227 I'd be happy to know what is the reasons for not supporting PPPoE. Is it because it will complicate user onboarding? Is it because of security? 

I'd think that lack of supporting PPPoE caused my user on boarding experience to be pretty bad. I plugged in the Eero directly into the modem per the instructions and nothing happens. I got stuck in "Registering your Eero". When I contacted support, they tried to register for me and asked me to restart my modem.. We spent almost a few tries and then conclude that it could be because my ISP requires a user id and password and support asked me to plug in the old router and connect Eero to it (double NATing).. only then did we realise my ISP was using PPPoE. 

Belfong  I'm not sure why you're asking me this q. I'm a customer, like you, and I seriously need this feature too, like you.  I am also double NAT'd, like you, and everybody else who has an ISP like CL who requires PPPoE.  I offered a little empathy above to  Jeff C. Support does not make these decisions, Product Management does. I don't know but can only surmise that they are pursuing investments they believe are higher ROI for the company.  That's what I do.