KevW7 Yep, you should return it.  Also search for a new provider, any ISP using PPPoE was obsolete 10 years ago.

KevW7 Did you also order during Prime Day when they were on sale? This thread is going to be getting a lot of views and Amazon is going to be getting a lot of returns. Maybe they'll finally add support for a protocol that every other router seems to support and is required by some of the largest fiber ISPs in the country.

txgunlover Heh, I don't think that's entirely a fair statement. Perhaps in the U.S., where PPPoE seems to be so rare that most reviewers don't even realize that Eero lacks it, but Canada's largest telco and one of its largest ISPs is still firmly entrenched in PPPoE for all of its DSL and fibre services.

Sure, the technology is somewhat archaic by today's standards, but big corporate ISPs move slowly, and just because they're still using older technologies in some places doesn't mean the providers are "obsolete," and the technology still works well enough with everything except for Eero. 

In fact, the only ISPs that don't rely on PPPoE here are the cable providers, and that's because DOCSIS was a completely different animal from the ground up.

That said, as I've mentioned elsewhere in this thread, I've been happily using an Eero Pro system with my PPPoE fibre provider (Bell Canada) for almost a year now with absolutely no issues. I have to leave the Bell Home Hub 3000 in place to handle the PPPoE connection, and I'm technically using "double NAT" but that's really not the same kind of problem it used to be, since almost all the technologies that broke due to multiple layers of NAT truly are obsolete now.

Companies have had to adapt over the past decade to the fact that most people are not tech-savvy enough to deal with configuring their routers to deal with gaming, voice, and video protocols, so they've found ways to make them work that no longer rely on caring about your internal IP address. UPnP was originally the solution to that, but it quickly became a gift to malware developers, making it a huge security risk. Hence, it's also going the way of the dinosaur. These days, it's much easier for services to run through cloud-based servers where the client initiates the outbound connection than to make apps on your home network open holes in your firewall. 

jhollington You are replying to someone who chose the username Texas Gun Lover.  The two things they thought people on this forum should know about them is that they are from Texas and they love guns. I don't think their reply was intended to be helpful. Might as well have chosen the username "Cliche".

KevW7 I have fiber to home as well. I don't think there's a way you can make that work without at least 3 devices if you're using Eero. The fiber connection goes into the gateway at the house, which spits out an ethernet connection, which goes to a router to handle the VLAN tagging (another common thing Eero lacks) and PPoE, and then finally the Eero. In my case, it goes gateway--router--switch--eero in bridge mode. Super frustrating, and I don't expect Eero to change after all this time. I've just learned to accept it. It works fine. But next time I'm upgrading my system it won't be an Eero. I'll just put in an access point or two.

Alan An update from me. It seems that TalkTalk do not use PPPoE on their residential fibre systems.

I have seen reference now to DHCP/IPOE, but not sure what that means.