Feature Request: Add support for PPPoE

Jeff C. any update?

I'm pretty sure that the business case to justify the development is there, the lack of PPPoE support forces many users to be on bridge mode and therefor eero Plus won't work for us, if this is enabled a % of users will join eero plus and could justify the development of the feature itself.

The long wait makes me think that there is some limitation on eero itself or some overhead that could negatively affect eero if PPPoE is implemented.

I'm just trying to make sense of why this has been in "consideration" for 12 months.

PPFS I have to admit this might be the case for me. Now that I've moved and now have a new ISP, eero Plus is no longer as useful now that I have to bridge my connection. I now have to reconsider renewing butI hope they make that decision easier.

PPFS  the1jon —

Thanks for checking in. We don't have any update to share at this time. In regards to the status, Under Consideration is the tag we use for a feature we would consider down the line. There isn't a timeline associated with this, but once we have an update, we'll share that with this thread.

For more on the categories we assign: https://community.eero.com/t/y7mj89/how-to-submitting-feature-requests

Jeff C. 

thats an insanely vague response to a group of customers that pay an insanely large amount of money for network devices. I’m sure it’s the generic response you’re required to provide, but pass on to your supervisors that this type of answer just angers rather than helps. 

mperu0608 —

Thanks for the reply. My response wasn't intended to be vague or generic — rather, I wanted to be transparent for those that see PPPoE as an important feature for supporting their network and not looking to mislead anyone.

For what it's worth, I have family that lives in Arizona and they use CenturyLink with PPPoE. For them, I "double-NAT'd" their network, meaning I connected their eero gateway to another PPPoE router. In that setup, they are able to use all the features of eero without their network being placed in bridge mode.

While it isn't a perfect solution, it does work and bypasses the limitations set by the requirements of a PPPoE supported router.

Jeff C. Hi, is there any update? Christmas is coming and this feature is clearly a deal breaker for people that need PPPoE so good to know when making the decision of considering eero as a good gift.

Jeff C. any update, the request was put 3 years ago and we heard from you last year, more people are asking here in the threat, would be great to have any update.

PPFS The development team has reported that it causes severe performance issues when implemented on their devices.

txgunlover define "performance issues" maybe some users dont mind as long as they get their connection.  Some poeple were saying the devices were bad because they had 600mbit/s internet connection and the eero was only able to output 200mbit/s over wifi.
My current isp speed is 60mbit/s so i dont mind, also.. I believe it is better to have a feature with a warning about performance than not having it at all, or maybe under experimental features.

the request still under consideration, I guess some day they will found out a solution to this.

txgunlover anything official? Link?

bryzi good point. I bought eero early, in the fundraising stage,  i have 4 in my homenow,  but Google WiFi is coming on fast. I'm also using CL fiber and hope I don't have to replace my eeros. 

Denash97227 yup, im currently considering options on this and google wifi is high on my list.  pricey to swap and i dont want to but may not be left with much choice.  Most eero dev effort of late seems to have gone into v2 and and the over priced eero plus.

Jeff C. Should my original gen-1's (also purchased during fundraising stage) ever die (and they are already past projected MTBF) without eero support of either PPPoE or Multi-G (even 2.5G) ethernet support, I will absolutely be ditching them for a solution that does.  Having support for 802.11ax is great. But eero/Amazon needs to understand that most eero users want to use their equipment as their primary/only routing / filtering / security system.  And the pieces that are missing might have been OK 5 year ago, but they just aren't anymore.  Eero is no longer "State of the Art" and they need to reclaim that position.

Thanks for your comment  rcdemski  —

As a few others have mentioned, you can definitely still use your eero with CenturyLink. While it won't be able to function as the only router, you can set it up behind your PPPoE router in either double NAT or bridge mode. 

We understand it may not be ideal for now but we're always working on making eero better, so thanks to everyone for chiming in and keeping this discussion going.

rcdemski +1

exmsde I second this! The recent enhancement to Eero Plus totally shifted the value proposition for me and now I'd like to buy the service and can't due to lack of PPPoE and VLANs for CenturyLink Fiber

exmsde Same here. I really want to bring Eero Plus and the advanced parental controls to my household but am stuck at the moment without PPoE and VLAN support. I'm also on Centurylink Fiber. I am an original Kickstarter backer and way back then PPoE was something that was talked about for consideration in a future software upgrade. It's been nearly 2 years. I love my Eero network but can't take full advantage of it in bridge mode. Can someone at Eero please give us a definitive update on this?