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Feature Request: Add support for PPPoE

many ISPs, including CenturyLink require PPPoE. Without this support, eero cannot be used as a router and only as a bridge. 

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  • Thanks for submitting this feature request! We've heard interest in PPPoE support a bit before the community came about, so it'll be great to have any discussion/interest taking place here as well.

    Thanks again!

    Reply Like 7
      • PPFS
      • PPFS
      • 10 mths ago
      • 3
      • Reported - view

      Jeff C. any update?

      I'm pretty sure that the business case to justify the development is there, the lack of PPPoE support forces many users to be on bridge mode and therefor eero Plus won't work for us, if this is enabled a % of users will join eero plus and could justify the development of the feature itself.

      The long wait makes me think that there is some limitation on eero itself or some overhead that could negatively affect eero if PPPoE is implemented.

      I'm just trying to make sense of why this has been in "consideration" for 12 months.

      Reply Like 3
      • the1jon
      • the1jon
      • 10 mths ago
      • 2
      • Reported - view

      PPFS I have to admit this might be the case for me. Now that I've moved and now have a new ISP, eero Plus is no longer as useful now that I have to bridge my connection. I now have to reconsider renewing butI hope they make that decision easier.

      Reply Like 2
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 10 mths ago
      • Reported - view

      PPFS  the1jon —

      Thanks for checking in. We don't have any update to share at this time. In regards to the status, Under Consideration is the tag we use for a feature we would consider down the line. There isn't a timeline associated with this, but once we have an update, we'll share that with this thread.

      For more on the categories we assign: https://community.eero.com/t/y7mj89/how-to-submitting-feature-requests

      Reply Like
      • mperu0608
      • mperu0608
      • 10 mths ago
      • 2
      • Reported - view

      Jeff C. 

      thats an insanely vague response to a group of customers that pay an insanely large amount of money for network devices. I’m sure it’s the generic response you’re required to provide, but pass on to your supervisors that this type of answer just angers rather than helps. 

      Reply Like 2
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 10 mths ago
      • Reported - view

      mperu0608 —

      Thanks for the reply. My response wasn't intended to be vague or generic — rather, I wanted to be transparent for those that see PPPoE as an important feature for supporting their network and not looking to mislead anyone.

      For what it's worth, I have family that lives in Arizona and they use CenturyLink with PPPoE. For them, I "double-NAT'd" their network, meaning I connected their eero gateway to another PPPoE router. In that setup, they are able to use all the features of eero without their network being placed in bridge mode.

      While it isn't a perfect solution, it does work and bypasses the limitations set by the requirements of a PPPoE supported router.

      Reply Like
      • PPFS
      • PPFS
      • 6 mths ago
      • Reported - view

      Jeff C. Hi, is there any update? Christmas is coming and this feature is clearly a deal breaker for people that need PPPoE so good to know when making the decision of considering eero as a good gift.

      Reply Like
  • Strong +1 for this feature. Also on CenturyLink 1Gbit fiber, and they require both PPPoE and VLAN tagging functionality in the router.

    Reply Like 5
  • Another +1 here. DSL connection mandatory double NAT is not ideal. 

    Reply Like 4
  • +1 for me too.  BIzarre that eero doesn't offer this already.  Because of this limitation, I've been stuck on bridge mode since I started using eero. (Eneko, if you don't want to doubt NAT, you can use in bridge mode but that's not ideal either,,,)

    Reply Like 5
  • Please please please. This is basic router stuff!

    Reply Like 6
  • This would allow a fair few people to ditch their main router too.  Google wifi supports this now so seems like a no brainer...

    https://support.google.com/wifi/answer/6246630#PPPoE

    Reply Like 3
    • bryzi good point. I bought eero early, in the fundraising stage,  i have 4 in my homenow,  but Google WiFi is coming on fast. I'm also using CL fiber and hope I don't have to replace my eeros. 

      Reply Like
      • bryzi
      • bryzi
      • 1 yr ago
      • 1
      • Reported - view

      Denash97227 yup, im currently considering options on this and google wifi is high on my list.  pricey to swap and i dont want to but may not be left with much choice.  Most eero dev effort of late seems to have gone into v2 and and the over priced eero plus.

      Reply Like 1
  • Any chance someone from eero could let us know if this is now being worked on?  Any update would be appreciated. 

    Reply Like 2
  • I agree -- we've had configuration problems with our CenturyLink modem/router and using it in transparent bridge mode with my old router helped a lot. I'd like to be able to do this with my eero devices.

    Reply Like 3
  • Well shame on me for spending $500 on a set of Eero's without googling "CenturyLink Eero bridge". If it's true Eero didn't bother with supporting PPP - an extremely common protocol used by extremely large ISPs, then these now have to go back. 

    It never occurred to me that these wouldn't support a feature every other router I've owned or seen does!

    I bought these after hearing how 'advanced' and simple they are. I want to use the management features the app offers and the great WiFi mesh, but I've spent a lot of money wiring my home with Cat6, and buying Gigabit Internet service. I don't want to now worry about poor internet and problems from sloppy NAT & DHCP handling with 2 routers - nor give up the features I just overpaid for.

    I've now wasted hours to this effort because eero hid behind their whole "we're so easy" persona without divulging their weaknesses in any tech specs. Feels like another example of Bay Area single-mindedness... our ISP's don't use PPPoE so why would we support something like that?

    Shocking and disappointing eero. farewell.

    I guess I should have picked Google WiFi.

    Reply Like 3
  • Recently switched from Comcast to CenturyLink Fiber and I'm sad that I can't use my eero as my router now. Please add PPPoE and VLAN IDs!

    Reply Like 3
      • Joey C.
      • Sr. Specialist
      • Joey_C
      • 1 yr ago
      • 1
      • Reported - view

      Thanks for your comment  rcdemski  —

      As a few others have mentioned, you can definitely still use your eero with CenturyLink. While it won't be able to function as the only router, you can set it up behind your PPPoE router in either double NAT or bridge mode. 

      We understand it may not be ideal for now but we're always working on making eero better, so thanks to everyone for chiming in and keeping this discussion going.

      Reply Like 1
      • Dnash97227
      • Denash97227
      • 1 yr ago
      • 1
      • Reported - view

      rcdemski +1

      Reply Like 1
  • Same here. Centurylink Fiber user which blows Comcast away. But I've been stuck using my eero units in bridge mode with no access to the great features beyond extended coverage. There have been requests for PPPoE support since the routers first launched. A more transparent answer one way or another would be great.

    Reply Like 4
  • Just wanted to chime back in on this. Definitely need this support! I know supporting PPPoE is complex due to all the variables to factor in, but this is super important given there is a trend of more ISPs to require it, not less. 

    Reply Like 2
  • +1. I already own 4 Eeros.  Please don't make me use their crappy actiontec router and have to put my eeros in bridge mode. Thank You! 

    Reply Like 1
  • The lack of PPPOE and VLAN support will affect every CL fiber customer in Portland OR, and likely everywhere else CL is building out their fiber plant. 

    Reply Like 1
  • Did I mention I'd #bedelighted to beta test this on my 4 eeros

    Reply Like
  • Throwing in one more request.  You NEED to fix this now.  I've been fighting with my Century Link router for months because of it. 

    Reply Like 3
  • Yes, please add this! I purchased Eero because I saw it as a leader in this field and I was convinced it was the best. Was shocked when I switched ISPs and ran into this issue. My eeros function okay in bridge mode, but my Plex hates it.

    Reply Like 1
  • Eero engineering - have you committed to supporting PPPoE? If so, when can users expect to see this?

    Reply Like 1
  • Please add PPPoE. I want to use my eero as a router not a bridge mode!!!!

    Reply Like 1
  • Eero Plus is why I continue to invest in Eero for my home rather than a competitor.  Eero Plus doesn't/can't work in Bridge Mode.  So the real value of Eero requires you to support PPPoE!

    Reply Like 2
      • rcdemski
      • rcdemski
      • 1 yr ago
      • 1
      • Reported - view

      exmsde I second this! The recent enhancement to Eero Plus totally shifted the value proposition for me and now I'd like to buy the service and can't due to lack of PPPoE and VLANs for CenturyLink Fiber

      Reply Like 1
      • the_mann
      • the_mann
      • 1 yr ago
      • 2
      • Reported - view

      exmsde Same here. I really want to bring Eero Plus and the advanced parental controls to my household but am stuck at the moment without PPoE and VLAN support. I'm also on Centurylink Fiber. I am an original Kickstarter backer and way back then PPoE was something that was talked about for consideration in a future software upgrade. It's been nearly 2 years. I love my Eero network but can't take full advantage of it in bridge mode. Can someone at Eero please give us a definitive update on this?

      Reply Like 2
  • It's frustrating because I invested $500 in this product so I don't want to switch to a competitor, but I'm definitely not getting a commensurate ROI when I'm forced to run the Eeros in bridge mode.

    Reply Like 2
  • This was asked almost a year ago....It doesn't look like they will add the feature....why pay for eero plus? I feel like I wasted money. I love my eero but not supporting something like this is very confusing. Can we get a reason or something? Is it a hardware limitation or what? 

    Reply Like 1
  • Agree - it is ridiculous.

    Count me in as another lost Eero plus customer due to this limitation.

    Reply Like 3
  • Big +1.

    I'm currently on the fence about adding to my Eero network or swapping out my Gen 1 eeros for other mesh offering because of this issue.

    Reply Like 3
  • This is huge for me.  I refuse to buy Eero (as much as I might want to) without PPPoE support.  I'm limping along for now, but I don't know how much longer I can go without upgrading my wifi.  Come on Eero!

    Reply Like 4
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