Feature Request - Reboot from App (remotely reboot)

Uplink the answer is nothing is perfect, and building in an expectation that these will never need to be rebooted is extremely short sighted and just wrong by the developers.  Though very infrequent, there have been times I've had to pull the plug and do a hard reboot (like today).  There needs to be a way to remotely reboot, I've just been lucky in that the few times I've had to do this, I've been at home.

Todd Exactly!  I had an issue yesterday where my Sonos Playbar dropped off the wireless and a powercycle of the Playbar doesn't do the trick.  I almost went around my house unplugging/re-plugging all of the Eero units but for giggles, checked if there was an update.  Sure enough there was - applied and the system rebooted.  Now my Sonos works fine.  I REALLY want this and can't understand how the Google mesh system has had this available since day 1.  Even if it's an option buried under a few menus, this is crucial.

budkow This also highlights how difficult it is to turn on/off eero plus.  It should be a simple switch not having to reset every setting in every profile

davidhwhitley 

eero_dan —

Thanks for the feedback and continued interest in this feature. While something like this may seem as simple as adding a button, there is actually a lot work that goes into developing any new features. This is still something under consideration, and as soon as I have anything new to share, I'll definitely pass along any updates.

Jeff C. it’s been about a year since this issue started, and should have been permanently resolved one way or another in a month. This is now the ONLY mesh networking product, generations 1 and 2, on the market that does NOT have this functionality, with tons of evidence that it is needed by all users. Why is it taking so long to make this decision?

Jeff C. As much as I want to believe that it takes work to develop this, changing the DNS settings and committing the change reboots the eero system, updating the firmware to a new build reboots the eero system, etc. so the code is there to gracefully restart the access points.  I cannot really wrap my head around it taking this long to implement a feature that has shot to the top of the request list and has been there for months where the formula to do this properly is already written.

eero_dan  Richard1864 —

We appreciate the feedback. Without it, interest in features like this (and others we have released) wouldn't be as transparent to our team. This community is still very young, but it has had a significant influence on how we go about our day-to-day at eero.

While we wish we could do everything requested, in addition to requests, we also have other ongoing projects. Sometimes these are changes that are not as visible as a feature, but still equally important to the performance of eero today and in the future. This includes many necessary enhancements that can help make features like these happen, as well as important performance improvements (i.e., better roaming) and security fixes (such as the recent KRACK vulnerability).

I can assure you the team has seen this feedback, and I have shared it with them as well. This may not be a feature tomorrow, or the week after that, but it is something we recognize and understand as a need, and we hope to have more to share in the future. Thanks again for your feedback, patience, and ongoing support.

Jeff C. Greetings! My wife and I love the eeros and are thankful for your prompt resolution to the KRACK issue, for sure, yet this does seem like a foundational capability. Those of us who want a system like this are typically not novices who ask a clerk at the local tech store what router to buy. We actively manage our homes and our networks, and this is a key capability. While I only needed to reboot these once or twice thus far, it really was sad to have to walk around the whole house, unplugging them in order, and then plugging them all back in (I know, first-world problems!). Not trying to minimize this, and agreed about big issues like the recent iOS roaming and KRACK, but c'mon... I mean, even Velop had this on day one, and that's by any way you slice it a really lousy system...

stevebaker  —

Thanks for the feedback. I think we can all agree that nobody enjoys having to unplug and power cycle their devices. Heck, when it comes to my streaming box, having to hard reset it has essentially become an inside joke in my home—"hard reset? HARD RESET!" 

We hope that nobody is having similar issues with eero, as that shouldn't be the case. For anyone needing to consistently reboot their eeros, please get in touch with support. We'll take a look and ensure that any corrective action is taken.

Again, we appreciate the feedback and sharing the pain point. It always helps.

 eero_dan I wonder if some of us who write software for a living would offer to "assist" with the development effort to enable this feature, maybe that would help?  ;o)

budkow Jeff C. the irony in this to me, is that the eero was marketed and touted to "just work" unlike the need to reboot your old router (remember the video they had posted on the website with the guy having to reboot the home router?).  guess they think that's a feature (no reboot).  problem is, it doesn't always "just work", and reboots are needed.  especially if it's in a remote location.  so much for listening to their "community" for their feature driven development.