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Feature Request - Reboot from App (remotely reboot)

I recently had to reboot 2 of my EERO's.  Had to manually go unplug them and then plug them back in.  Downstairs, then upstairs.  I tell ya...lol  ;)

Would be nice to have a single "Reboot" button in the App that just reboots all EERO's on my network.  And, automatically handle any sequencing of reboots between EEROs (if required).

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  • +1 I can't deny that this would be an super helpful, especially as you add more and more Eero's to the network, but I also understand the idea of Eero is that they shouldn't need to be rebooted in the first place, and if you do need to reboot, the bigger question is why? 

    Like
      • Marc
      • Marc
      • 2 yrs ago
      • Reported - view

      Uplink the answer is nothing is perfect, and building in an expectation that these will never need to be rebooted is extremely short sighted and just wrong by the developers.  Though very infrequent, there have been times I've had to pull the plug and do a hard reboot (like today).  There needs to be a way to remotely reboot, I've just been lucky in that the few times I've had to do this, I've been at home.

      Like
  • +1

    Like
  • +1 here as well.  I've had two different issues with wifi-enabled products that were resolved with a reboot of the eero system.  It was done manually, obviously, and it'd be awesome to not have to walk around the house to manually reset them.

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  • This would be incredibly useful, especially considering that some of us have our EERO's in difficult to reach places. Thanks!

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  • Hi folks - sorry for the late "me too" on this request, please add this at some point. While I hope to not need this feature, it sure would be handy to confidently reboot everything (trusting that the reboot command would cascade from the primary node out to the child nodes in the network, etc.). Thanks!

    Like
  • Absolutely needed feature, for debugging purposes only this is a no brainer.  Should be easy to implement since the app updates can already cause a reboot.

    Like 1
      • eero_dan
      • eero_dan
      • 2 yrs ago
      • Reported - view

      Todd Exactly!  I had an issue yesterday where my Sonos Playbar dropped off the wireless and a powercycle of the Playbar doesn't do the trick.  I almost went around my house unplugging/re-plugging all of the Eero units but for giggles, checked if there was an update.  Sure enough there was - applied and the system rebooted.  Now my Sonos works fine.  I REALLY want this and can't understand how the Google mesh system has had this available since day 1.  Even if it's an option buried under a few menus, this is crucial.

      Like
      • socaluser
      • socaluser
      • 2 yrs ago
      • Reported - view

      eero_dan I requested this 9 months ago, it went to straight to the top as the number 1 request thanks to everyone who liked it and saw it as a good feature.  babies have been born in this time but the engineers at eero are stil figuring this one out.  👌

      Like
  • Here is an idea to ponder.  You maybe trying to individually reboot the devices.  I had a program where I needed to clean out existing data on mobile computers.  You could just reboot all devices which is probably best anyway.  To do this you could send an empty firmware update with only the reset command in the update.  You could attach this request to a menu item to invoke a restart of all devices.  Let me know if this this is this something you would like more details on.

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  • You could also buy Wemo/Kasa devices to do it! With all the money not saved on the expensive Eeros, you would be set. Ugh, sorry. Bitterness here. 

    I'm little irritated that this system was so expensive, didn't offer much upgrade to other options, and simply refuses to support "standard" features. I fail to see why this is so difficult.

    Like 1
  • Eero peops; what's the risk to allowing us a simple button in the app to restart all the routers. The truth is, your fancy auto-heal DOES NOT WORK all the time. In the last month, I've had to restart my routers manually twice (only the routers, not the modem). I suppose I could use the walk, but I don't want to go 2 stories down to my basement every time to fix an issue with my routers. I love the auto-heal and it works most of the time, but it would be nice for you to admit you're not perfect and give some of us some control of our network, rather than hogging all of it to yourselves.

    Like 1
  • +1 for this feature. It is an easy add and pseudo-“self healing” doesn’t work if the devices do not reconnect to the router. A  real pain when away and you see the router is online but no (IoT) device can connect to it.

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  • So this is actually more of a need/problem now with Eero Plus.  The old work-around of changing DNS servers no longer works.  For some reason when Eero Plus is enabled you cannot change DNS settings without going through each profile and fully disabling all settings.  It's SUPER annoying.  You cannot just disable under the "Eero Plus" menu item.  

    I get that Eero doesn't want us rebooting nodes, but just having the option with a "Warning this may cause poor wifi performance" note should be sufficient.

    Like 1
      • Nabber
      • Nabber
      • 2 yrs ago
      • Reported - view

      budkow This also highlights how difficult it is to turn on/off eero plus.  It should be a simple switch not having to reset every setting in every profile

      Like
  • Concur on the urgency of this as a needed feature.  I've noticed that I often have to perform a hard reboot (unplug/replug) of my main gateway given my comcast modem (Gigabit) often loosing connection to the internet.  I can remotely reset my comcast modem, but then can't get my eero gateway to reset when it's given up on attempting a reconnect (almost like it's in a zombie state).

    Like 1
      • pdxsparky
      • pdxsparky
      • 2 yrs ago
      • Reported - view

      davidhwhitley 

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  • Jeff C. - How is this STILL going on?  Almost a year has gone by since the eero community has asked for this and we're getting really frustrated.  Yes, the "change the DNS to something else and back" trick does work but this is a really dumb workaround.  Every time, EVERY SINGLE TIME, that there's an update for Eero, I get hopeful, thinking that eero finally listened to our cries.  I realize the recent KRACK vulnerability is more pressing from a security standpoint but come on!  Put this feature under Advanced Settings, buried out of sight, and be done with this thread!  I can't believe that with all the potential security vulnerabilities around UPnP, this gets its own option when it should just be off without a way to turn on.

    We're not asking to move mountains - we're asking for a reboot button.

    Like 2
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 2 yrs ago
      • Reported - view

      eero_dan —

      Thanks for the feedback and continued interest in this feature. While something like this may seem as simple as adding a button, there is actually a lot work that goes into developing any new features. This is still something under consideration, and as soon as I have anything new to share, I'll definitely pass along any updates.

      Like
    • Jeff C. it’s been about a year since this issue started, and should have been permanently resolved one way or another in a month. This is now the ONLY mesh networking product, generations 1 and 2, on the market that does NOT have this functionality, with tons of evidence that it is needed by all users. Why is it taking so long to make this decision?

      Like 4
      • eero_dan
      • eero_dan
      • 2 yrs ago
      • 1
      • Reported - view

      Jeff C. As much as I want to believe that it takes work to develop this, changing the DNS settings and committing the change reboots the eero system, updating the firmware to a new build reboots the eero system, etc. so the code is there to gracefully restart the access points.  I cannot really wrap my head around it taking this long to implement a feature that has shot to the top of the request list and has been there for months where the formula to do this properly is already written.

      Like 1
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 2 yrs ago
      • Official response
      • Reported - view

      eero_dan  Richard1864 —

      We appreciate the feedback. Without it, interest in features like this (and others we have released) wouldn't be as transparent to our team. This community is still very young, but it has had a significant influence on how we go about our day-to-day at eero.

      While we wish we could do everything requested, in addition to requests, we also have other ongoing projects. Sometimes these are changes that are not as visible as a feature, but still equally important to the performance of eero today and in the future. This includes many necessary enhancements that can help make features like these happen, as well as important performance improvements (i.e., better roaming) and security fixes (such as the recent KRACK vulnerability).

      I can assure you the team has seen this feedback, and I have shared it with them as well. This may not be a feature tomorrow, or the week after that, but it is something we recognize and understand as a need, and we hope to have more to share in the future. Thanks again for your feedback, patience, and ongoing support.

      Like
      • stevebaker
      • Gravity Brings Me Down...
      • stevebaker
      • 2 yrs ago
      • 1
      • Reported - view

      Jeff C. Greetings! My wife and I love the eeros and are thankful for your prompt resolution to the KRACK issue, for sure, yet this does seem like a foundational capability. Those of us who want a system like this are typically not novices who ask a clerk at the local tech store what router to buy. We actively manage our homes and our networks, and this is a key capability. While I only needed to reboot these once or twice thus far, it really was sad to have to walk around the whole house, unplugging them in order, and then plugging them all back in (I know, first-world problems!). Not trying to minimize this, and agreed about big issues like the recent iOS roaming and KRACK, but c'mon... I mean, even Velop had this on day one, and that's by any way you slice it a really lousy system...

      Like 1
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 2 yrs ago
      • Reported - view

      stevebaker  —

      Thanks for the feedback. I think we can all agree that nobody enjoys having to unplug and power cycle their devices. Heck, when it comes to my streaming box, having to hard reset it has essentially become an inside joke in my home—"hard reset? HARD RESET!" 

      We hope that nobody is having similar issues with eero, as that shouldn't be the case. For anyone needing to consistently reboot their eeros, please get in touch with support. We'll take a look and ensure that any corrective action is taken.

      Again, we appreciate the feedback and sharing the pain point. It always helps.

      Like
    •  eero_dan I wonder if some of us who write software for a living would offer to "assist" with the development effort to enable this feature, maybe that would help?  ;o)

      Like 1
  • We are done recommending this product to our clients until this issue is resolved. It works 95% of the time, its the 5% where the reboot feature is needed. They are too prideful to admit they have a problem.  

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  • BTW, with eero Plus enabled you can no longer use the DNS trick to reboot.  For some reason, eero Plus requires individually disabling ALL PROFILES before you can change the DNS servers.  It's insanely onerous and is actually quicker now to walk around and reboot SIX of the units rather than deal with the (still not at all useful) eero Plus disabling/re-enabling.

    Jeff C. It seems obvious that the reason *not* to provide this feature is that it absolutely can lead to an unstable mesh if done incorrectly.  I can see inexperienced users rebooting one or two units and not waiting for the mesh to heal before calling into support or posting complaints.  Please listen to your users and just implement this.  You already have the code, just add the toggle.

    (Oops, didn't realize I'd already posted about this, going to leave this up because it's still a problem and STILL silly.)

    Like 3
  • I'd love to see something like this as well. I'm seriously debating buying three WeMos for my three eeros. Or maybe I'll market something new & call it a WeeMEro.

    Like
  • +1 for this feature request. I was planning to install Eero at another location and manage it remotely using the Eero app. Although I don't have to reboot them often, not being able to trigger this remotely is making me think twice about using Eero at a second location. 

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  • Jeff C. FYI I just needed to reboot all my eero's as a bunch of devices were failing to connect.  I think all of us should post a comment letting Jeff C.  know when we need this feature so he can share in the joy we all get to experience. 

    Like
    • budkow Jeff C. the irony in this to me, is that the eero was marketed and touted to "just work" unlike the need to reboot your old router (remember the video they had posted on the website with the guy having to reboot the home router?).  guess they think that's a feature (no reboot).  problem is, it doesn't always "just work", and reboots are needed.  especially if it's in a remote location.  so much for listening to their "community" for their feature driven development.

      Like 1
  • Hi everyone —

    It gives me great pleasure to share with the members of this thread that with eero app version 2.10.0 for both iOS and Android, the ability to reboot your eeros from the app is now available.

    I know this has been one of the bigger requests, and we greatly appreciate everyone taking the time to share their interest in this feature, as well as for your ongoing patience and support. 

    For more information, please see this Help Center article.

    Like 3
      • eero_dan
      • eero_dan
      • 2 yrs ago
      • Reported - view

      Jeff Thank you Jeff, we're finally able to put this thread to bed!  :)

      Like
      • Nabber
      • Nabber
      • 2 yrs ago
      • Reported - view

      Jeff C. Thank you Jeff and eero team for listening!

      Like
      • hoobajoob
      • hoobajoob
      • 2 yrs ago
      • Reported - view

      Jeff C. Thanks Jeff and the Eero team! This feature is great. I tested it out in the beta app and it's very well implemented.

      Like
      • imahawki
      • imahawki
      • 2 yrs ago
      • Reported - view

      Jeff C. Only took a year.  Maybe there's hope for device by device total bandwidth usage reporting yet.

      Like
  • That is great news!  I have not required this functionality, but know it was a nuisance.  Thanks for responding to the request.

    Like
  • Thank you !

    I am now going to reboot my 5 eero devices, for fun.  :)

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  • I want to thank everyone who voted for this suggestion which put and kept it at the number 1 spot for almost all of it's an entire existence during the last year.

    And, thanks to @Jeff for putting up with our demanding inquiries over the last year.  Honestly, I didn't expect it to get done given how long it stayed on the list.

    And finally thanks to the engineering team who made this happen!  This is one of those odd features that I don't want to use, but feel better knowing it's there in case I need to.

    Cheers!

    Like
  • This is cool, I didn’t know the app could do this, but now I see it. Thanks! Funny story I had to reboot my old school wifi router all the time but I haven’t had to reboot the eero even once since I set it up. Huh.

    Like
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  • 81 Votes
  • 1 mth agoLast active
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