90

Feature Request - Reboot from App (remotely reboot)

I recently had to reboot 2 of my EERO's.  Had to manually go unplug them and then plug them back in.  Downstairs, then upstairs.  I tell ya...lol  ;)

Would be nice to have a single "Reboot" button in the App that just reboots all EERO's on my network.  And, automatically handle any sequencing of reboots between EEROs (if required).

69 replies

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    • davidhwhitley
    • 5 yrs ago
    • Reported - view

    Concur on the urgency of this as a needed feature.  I've noticed that I often have to perform a hard reboot (unplug/replug) of my main gateway given my comcast modem (Gigabit) often loosing connection to the internet.  I can remotely reset my comcast modem, but then can't get my eero gateway to reset when it's given up on attempting a reconnect (almost like it's in a zombie state).

      • pdxsparky
      • 5 yrs ago
      • Reported - view

      davidhwhitley 

    • eero_dan
    • 5 yrs ago
    • Reported - view

    Jeff C. - How is this STILL going on?  Almost a year has gone by since the eero community has asked for this and we're getting really frustrated.  Yes, the "change the DNS to something else and back" trick does work but this is a really dumb workaround.  Every time, EVERY SINGLE TIME, that there's an update for Eero, I get hopeful, thinking that eero finally listened to our cries.  I realize the recent KRACK vulnerability is more pressing from a security standpoint but come on!  Put this feature under Advanced Settings, buried out of sight, and be done with this thread!  I can't believe that with all the potential security vulnerabilities around UPnP, this gets its own option when it should just be off without a way to turn on.

    We're not asking to move mountains - we're asking for a reboot button.

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Reported - view

      eero_dan —

      Thanks for the feedback and continued interest in this feature. While something like this may seem as simple as adding a button, there is actually a lot work that goes into developing any new features. This is still something under consideration, and as soon as I have anything new to share, I'll definitely pass along any updates.

      • Richard1864
      • 5 yrs ago
      • Reported - view

      Jeff C. it’s been about a year since this issue started, and should have been permanently resolved one way or another in a month. This is now the ONLY mesh networking product, generations 1 and 2, on the market that does NOT have this functionality, with tons of evidence that it is needed by all users. Why is it taking so long to make this decision?

      • eero_dan
      • 5 yrs ago
      • Reported - view

      Jeff C. As much as I want to believe that it takes work to develop this, changing the DNS settings and committing the change reboots the eero system, updating the firmware to a new build reboots the eero system, etc. so the code is there to gracefully restart the access points.  I cannot really wrap my head around it taking this long to implement a feature that has shot to the top of the request list and has been there for months where the formula to do this properly is already written.

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Official response
      • Reported - view

      eero_dan  Richard1864 —

      We appreciate the feedback. Without it, interest in features like this (and others we have released) wouldn't be as transparent to our team. This community is still very young, but it has had a significant influence on how we go about our day-to-day at eero.

      While we wish we could do everything requested, in addition to requests, we also have other ongoing projects. Sometimes these are changes that are not as visible as a feature, but still equally important to the performance of eero today and in the future. This includes many necessary enhancements that can help make features like these happen, as well as important performance improvements (i.e., better roaming) and security fixes (such as the recent KRACK vulnerability).

      I can assure you the team has seen this feedback, and I have shared it with them as well. This may not be a feature tomorrow, or the week after that, but it is something we recognize and understand as a need, and we hope to have more to share in the future. Thanks again for your feedback, patience, and ongoing support.

      • Gravity Brings Me Down...
      • stevebaker
      • 5 yrs ago
      • Reported - view

      Jeff C. Greetings! My wife and I love the eeros and are thankful for your prompt resolution to the KRACK issue, for sure, yet this does seem like a foundational capability. Those of us who want a system like this are typically not novices who ask a clerk at the local tech store what router to buy. We actively manage our homes and our networks, and this is a key capability. While I only needed to reboot these once or twice thus far, it really was sad to have to walk around the whole house, unplugging them in order, and then plugging them all back in (I know, first-world problems!). Not trying to minimize this, and agreed about big issues like the recent iOS roaming and KRACK, but c'mon... I mean, even Velop had this on day one, and that's by any way you slice it a really lousy system...

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Reported - view

      stevebaker  —

      Thanks for the feedback. I think we can all agree that nobody enjoys having to unplug and power cycle their devices. Heck, when it comes to my streaming box, having to hard reset it has essentially become an inside joke in my home—"hard reset? HARD RESET!" 

      We hope that nobody is having similar issues with eero, as that shouldn't be the case. For anyone needing to consistently reboot their eeros, please get in touch with support. We'll take a look and ensure that any corrective action is taken.

      Again, we appreciate the feedback and sharing the pain point. It always helps.

      • davidhwhitley
      • 5 yrs ago
      • Reported - view

       eero_dan I wonder if some of us who write software for a living would offer to "assist" with the development effort to enable this feature, maybe that would help?  ;o)

    • pdxsparky
    • 5 yrs ago
    • Reported - view

    We are done recommending this product to our clients until this issue is resolved. It works 95% of the time, its the 5% where the reboot feature is needed. They are too prideful to admit they have a problem.  

    • budkow
    • 5 yrs ago
    • Reported - view

    BTW, with eero Plus enabled you can no longer use the DNS trick to reboot.  For some reason, eero Plus requires individually disabling ALL PROFILES before you can change the DNS servers.  It's insanely onerous and is actually quicker now to walk around and reboot SIX of the units rather than deal with the (still not at all useful) eero Plus disabling/re-enabling.

    Jeff C. It seems obvious that the reason *not* to provide this feature is that it absolutely can lead to an unstable mesh if done incorrectly.  I can see inexperienced users rebooting one or two units and not waiting for the mesh to heal before calling into support or posting complaints.  Please listen to your users and just implement this.  You already have the code, just add the toggle.

    (Oops, didn't realize I'd already posted about this, going to leave this up because it's still a problem and STILL silly.)

    • MAscooby
    • 5 yrs ago
    • Reported - view

    I'd love to see something like this as well. I'm seriously debating buying three WeMos for my three eeros. Or maybe I'll market something new & call it a WeeMEro.

    • Jcyankees320
    • 5 yrs ago
    • Reported - view

    +1 for this feature request. I was planning to install Eero at another location and manage it remotely using the Eero app. Although I don't have to reboot them often, not being able to trigger this remotely is making me think twice about using Eero at a second location. 

    • budkow
    • 5 yrs ago
    • Reported - view

    Jeff C. FYI I just needed to reboot all my eero's as a bunch of devices were failing to connect.  I think all of us should post a comment letting Jeff C.  know when we need this feature so he can share in the joy we all get to experience. 

      • davidhwhitley
      • 5 yrs ago
      • Reported - view

      budkow Jeff C. the irony in this to me, is that the eero was marketed and touted to "just work" unlike the need to reboot your old router (remember the video they had posted on the website with the guy having to reboot the home router?).  guess they think that's a feature (no reboot).  problem is, it doesn't always "just work", and reboots are needed.  especially if it's in a remote location.  so much for listening to their "community" for their feature driven development.

    • rhalibur
    • 5 yrs ago
    • Reported - view

    That is great news!  I have not required this functionality, but know it was a nuisance.  Thanks for responding to the request.

    • Noxcivis
    • 5 yrs ago
    • Reported - view

    Thank you !

    I am now going to reboot my 5 eero devices, for fun.  :)

    • socaluser
    • 5 yrs ago
    • Reported - view

    I want to thank everyone who voted for this suggestion which put and kept it at the number 1 spot for almost all of it's an entire existence during the last year.

    And, thanks to @Jeff for putting up with our demanding inquiries over the last year.  Honestly, I didn't expect it to get done given how long it stayed on the list.

    And finally thanks to the engineering team who made this happen!  This is one of those odd features that I don't want to use, but feel better knowing it's there in case I need to.

    Cheers!

    • John.3
    • 3 yrs ago
    • Reported - view

    This is cool, I didn’t know the app could do this, but now I see it. Thanks! Funny story I had to reboot my old school wifi router all the time but I haven’t had to reboot the eero even once since I set it up. Huh.

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  • Status Implemented
  • 90 Votes
  • 3 yrs agoLast active
  • 69Replies
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