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Feature Request - Reboot from App (remotely reboot)

I recently had to reboot 2 of my EERO's.  Had to manually go unplug them and then plug them back in.  Downstairs, then upstairs.  I tell ya...lol  ;)

Would be nice to have a single "Reboot" button in the App that just reboots all EERO's on my network.  And, automatically handle any sequencing of reboots between EEROs (if required).

69 replies

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    • milder
    • 6 yrs ago
    • Reported - view

    That's damn clever. Thank you budkow!

    • Network Support Engineer
    • Scott
    • 6 yrs ago
    • Reported - view

    Alternatively, you could just switch the DNS servers, using 8.8.4.4 as primary and 8.8.8.8 as secondary, only rebooting once. Additionally, changing the Subnet IP will accomplish a reboot as well. This of course brings with it the potentially undesired side effect of changing your subnet settings, IP addresses, and removing port forwards and reservations, if you have those.

      • Nabber
      • 6 yrs ago
      • Reported - view

      Scott except that won't work if you have eero plus.  :(

    • raulrincon
    • 6 yrs ago
    • Reported - view

    milder Scott budkow clever solution! Will keep it in mind whenever I need to reset one of my eero's. Your solution does involve resetting the whole system twice. Scott's note does "fix" this issue tho.

    • budkow
    • 6 yrs ago
    • Reported - view

    Scott

    • Guy
    • 6 yrs ago
    • Reported - view

    +1 please add

    • Noxcivis
    • 6 yrs ago
    • Reported - view

    PLEASE make this happen.  I can restart everything else on my home network except my Eero devices.

    • edr_eero
    • 6 yrs ago
    • Reported - view

    +1 this feature is needed

    • DonIggy
    • 6 yrs ago
    • Reported - view

    +1 It would be great to trigger a restart through the app instead of going through every floor and unplugging and plugging every eero. Also, this allows triggering the restart remotely when I'm not home and my devices are not connecting as it should. 

    • Uplink
    • 6 yrs ago
    • Reported - view

    +1 I can't deny that this would be an super helpful, especially as you add more and more Eero's to the network, but I also understand the idea of Eero is that they shouldn't need to be rebooted in the first place, and if you do need to reboot, the bigger question is why? 

      • Marc
      • 6 yrs ago
      • Reported - view

      Uplink the answer is nothing is perfect, and building in an expectation that these will never need to be rebooted is extremely short sighted and just wrong by the developers.  Though very infrequent, there have been times I've had to pull the plug and do a hard reboot (like today).  There needs to be a way to remotely reboot, I've just been lucky in that the few times I've had to do this, I've been at home.

    • comcast3484
    • 6 yrs ago
    • Reported - view

    +1

    • eero_dan
    • 6 yrs ago
    • Reported - view

    +1 here as well.  I've had two different issues with wifi-enabled products that were resolved with a reboot of the eero system.  It was done manually, obviously, and it'd be awesome to not have to walk around the house to manually reset them.

    • Lawton
    • 6 yrs ago
    • Reported - view

    This would be incredibly useful, especially considering that some of us have our EERO's in difficult to reach places. Thanks!

    • Gravity Brings Me Down...
    • stevebaker
    • 6 yrs ago
    • Reported - view

    Hi folks - sorry for the late "me too" on this request, please add this at some point. While I hope to not need this feature, it sure would be handy to confidently reboot everything (trusting that the reboot command would cascade from the primary node out to the child nodes in the network, etc.). Thanks!

    • Todd
    • 6 yrs ago
    • Reported - view

    Absolutely needed feature, for debugging purposes only this is a no brainer.  Should be easy to implement since the app updates can already cause a reboot.

      • eero_dan
      • 6 yrs ago
      • Reported - view

      Todd Exactly!  I had an issue yesterday where my Sonos Playbar dropped off the wireless and a powercycle of the Playbar doesn't do the trick.  I almost went around my house unplugging/re-plugging all of the Eero units but for giggles, checked if there was an update.  Sure enough there was - applied and the system rebooted.  Now my Sonos works fine.  I REALLY want this and can't understand how the Google mesh system has had this available since day 1.  Even if it's an option buried under a few menus, this is crucial.

      • socaluser
      • 6 yrs ago
      • Reported - view

      eero_dan I requested this 9 months ago, it went to straight to the top as the number 1 request thanks to everyone who liked it and saw it as a good feature.  babies have been born in this time but the engineers at eero are stil figuring this one out.  👌

    • rhalibur
    • 6 yrs ago
    • Reported - view

    Here is an idea to ponder.  You maybe trying to individually reboot the devices.  I had a program where I needed to clean out existing data on mobile computers.  You could just reboot all devices which is probably best anyway.  To do this you could send an empty firmware update with only the reset command in the update.  You could attach this request to a menu item to invoke a restart of all devices.  Let me know if this this is this something you would like more details on.

    • Konolua
    • 6 yrs ago
    • Reported - view

    You could also buy Wemo/Kasa devices to do it! With all the money not saved on the expensive Eeros, you would be set. Ugh, sorry. Bitterness here. 

    I'm little irritated that this system was so expensive, didn't offer much upgrade to other options, and simply refuses to support "standard" features. I fail to see why this is so difficult.

    • hoobajoob
    • 6 yrs ago
    • Reported - view

    Eero peops; what's the risk to allowing us a simple button in the app to restart all the routers. The truth is, your fancy auto-heal DOES NOT WORK all the time. In the last month, I've had to restart my routers manually twice (only the routers, not the modem). I suppose I could use the walk, but I don't want to go 2 stories down to my basement every time to fix an issue with my routers. I love the auto-heal and it works most of the time, but it would be nice for you to admit you're not perfect and give some of us some control of our network, rather than hogging all of it to yourselves.

    • Techpoobah
    • 6 yrs ago
    • Reported - view

    +1 for this feature. It is an easy add and pseudo-“self healing” doesn’t work if the devices do not reconnect to the router. A  real pain when away and you see the router is online but no (IoT) device can connect to it.

    • budkow
    • 6 yrs ago
    • Reported - view

    So this is actually more of a need/problem now with Eero Plus.  The old work-around of changing DNS servers no longer works.  For some reason when Eero Plus is enabled you cannot change DNS settings without going through each profile and fully disabling all settings.  It's SUPER annoying.  You cannot just disable under the "Eero Plus" menu item.  

    I get that Eero doesn't want us rebooting nodes, but just having the option with a "Warning this may cause poor wifi performance" note should be sufficient.

      • Nabber
      • 6 yrs ago
      • Reported - view

      budkow This also highlights how difficult it is to turn on/off eero plus.  It should be a simple switch not having to reset every setting in every profile

    • davidhwhitley
    • 6 yrs ago
    • Reported - view

    Concur on the urgency of this as a needed feature.  I've noticed that I often have to perform a hard reboot (unplug/replug) of my main gateway given my comcast modem (Gigabit) often loosing connection to the internet.  I can remotely reset my comcast modem, but then can't get my eero gateway to reset when it's given up on attempting a reconnect (almost like it's in a zombie state).

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  • Status Implemented
  • 90 Votes
  • 3 yrs agoLast active
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