457

Assign a device to a specific eero

I was recently going through my connected device list and noticed I have some of my devices connected to an eero which isn't the closest one to it.  Wouldn't it make more sense to bind a device to a specific eero?  For example, my Ring doorbell is maybe 10 - 15 feet from the closest eero but it is connected to one upstairs and further away.  Not sure if that would cause a QoS kind of issue but for stationary devices I don't see them moving from one eero to another (Nest products, Amazon Echo, Ring doorbell, etc.)

413 replies

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    • greyscale
    • 2 yrs ago
    • Reported - view

    I just dropped over $500 for a 3 pack of the AX4200 and discover this issue with no feature to address the problem after 4 years? I thought I was buying a premium product but apparently not. They're going back to Best Buy.

      • Techguru
      • 2 yrs ago
      • Reported - view

      No product can do this, it’s device dependent. Trust me, no mesh product is better than eero, I’ve installed hundreds of WiFi systems.

      • greyscale
      • 2 yrs ago
      • Reported - view

      TechGuru 

      Sorry, how does that excuse Eero from either 1) fixing their mesh product so that devices connect correctly to the nearest unit; or 2) adding a feature to assign a device to a specific unit that was requested 4 years ago and has almost 300 upvotes?

      Maybe you're satisfied that this is good enough for you but for $500 I expect much better functionality and support.

      • txgunlover
      • 2 yrs ago
      • Reported - view

      sansnil clients choose what AP they connect to, not the AP.  This is how WiFi works, not something "eero is doing".

      The correct follow up is for you to contact the client's manufacturer to fix their WiFi stack.

      • greyscale
      • 2 yrs ago
      • Reported - view

      txgunlover Eero is "doing something" if multiple devices are connecting to the AP farthest away from them. Devices should connect to the Eero AP in the same room, not the one on the floor above at the far end of the house. This is how WiFi works. I note you didn't address Eero's failure to provide an assign by device feature for 4 years either, which is the real correct follow-up here.

      • rexjak
      • 2 yrs ago
      • Reported - view

      txgunlover TechGuru  We just want eero to add the ability to block devices from connecting to specific eero nodes.  If Doorbell keeps connecting to my faraway eero-bedroom instead of nearby eero-den,  I want to configure eero-bedroom to not accept connections from Doorbell; then Doorbell will have no other choice but connect to eero-den!

      • txgunlover
      • 2 yrs ago
      • Reported - view

      rexjak Contact the manufacturer of the Doorbell.  Blocking devices on individual AP's breaks WiFi, in that, if that node is not available, the device cannot connect to the network.

      Creating the ability to block devices individually by AP is a crazy way to avoid bad Roaming behavior by clients.

    • stormyweather
    • 2 yrs ago
    • Reported - view

    I was having the same issue as everyone, I finally moved the beacon from the bedroom that my ring camera insisted on connecting with on the wall just inside the door and it stayed connected to it. I got tired of tripping over it on my way out of the door, and finally called eero support for help. I'm fuzzy on particulars, (can't remember if they asked me questions, or looked at my connected devices) but they did discover that I had a sonos speaker system. I felt that if a Sonos speaker was within plug in range of the router, it was best to plug it in. The support staff said to unplug all sonos speakers from the ethernet, and let them all work via Wifi. I did that, and it resolved all of my issues with the ring camera. Evidently, if a Sonos speaker is plugged in via ethernet, it can create a sub wifi that will interfere with the Eero mesh. I unplugged all the sonos, and have never had the issue reoccur. Hope this helps someone out there. 

    • DCPI
    • 2 yrs ago
    • Reported - view

    Same boat here. Bought a Ring stick up through Amazon. It would npt keep a connection. Called Ring support. We determined that it was connecting to the furthest Eero (the base). Tried multiple reconnects. Failed. Ring said their was nothing to do, referred me to Eero.  Called Eero who said there is NO fix. So Amazon is a three time loser here. Am looking into Verizon’s options as they have a new wifi 6 router that can take base extenders. 

    Oh, And after I reset my Eeros mesh EVERY device in the house connected to the base. The other two Eeros’ have zero connected devices. 

    • Dingus76
    • 2 yrs ago
    • Reported - view

    It's nuts to see people have commented/complained about this for 4 years ... We have the same issue.  We have a Samsung TV upstairs in our living room, and the TV connects to the EERO in our detached garage which is more than 50 feet from the house instead of connecting to the main erro which is in a bedroom just a hallway away.  It gets ZERO service (can't stream anything) when it's connected to the garage, but turning off the tv doesn't make any change, neither does blocking the TV in the erro app, and ten unblocking it. Nothing works. The only thing that works is rebooting the whole erro system - and that's a pain in the a%% to have to do every morning. Makes zero sense to me why this functionality isn't possible. 

      • Emkay
      • 2 yrs ago
      • Reported - view

      Dingus76 Have this same exact issue with Samsung TV -- horrible

    • mrsaxy
    • 2 yrs ago
    • Reported - view

    The new Asus AiMesh 2.0 firmware will allow a client to be assigned to a specific node, so it is definitely something doable.

      • billfish
      • 2 yrs ago
      • Reported - view

      MrSaxy Here’s quote from Asus’ marketing site. (I do not know anything about this, just posting for interest.)

      “AiMesh keeps an eye on the signal strength to your device, and switches it seamlessly to another source if necessary.” 

    • ebpo
    • 2 yrs ago
    • Reported - view

    same here. My Sonos system keeps lagging, checked that often they are connected to a distant eero base. Would like to have a manual preference for which base to connect a device to. 

      • stormyweather
      • 2 yrs ago
      • Reported - view

      ebpo If you have any of your sonos connected via ethernet, you might try unplugging and forcing sonos to only use wi-fi on all speakers. Even one plugged in seems to create an issue with Eero. 

    • Amy.1
    • 2 yrs ago
    • Reported - view

    #eerodevelopment #eero #i.t. #whattheheck As so many have stated-four years is a long time for the powers that be to continually bump a highly desired feature to the bottom of the developer’s list.
    Clearly they feel their marketplace security is sure enough to risk disappointing their client base.

    • Ladyangel23
    • 2 yrs ago
    • Reported - view

    I am having the same issues

    • Emkay
    • 2 yrs ago
    • Reported - view

    Well I've lost hope given this is a 4 year old request!

    • Flipper
    • 2 yrs ago
    • Reported - view

    Exactly. New to this forum but with the exact same old problem. Scrolling through the last year or so, I don’t even see a ‘we are considering it’ anymore which of course would indeed be lame after 4 years of ‘considering’. So devellopers: can we please get clarity on whether you are actually going to implement this on a product I spent a ton of money on, or whether we should put these nodes on ebay and look elsewhere for a reliable signal?

    On my specific issue, it is completely common: I have 6 eero pros, of which 3 on ethernet (main unit and two others). I tons of devices including 10 outside wifi security cameras and the house is modern so well insulated. This makes the problem quite acute, because the eeros hardly make it through the wall even when they are placed right next to on the inside. So when some of them connect to the main unit further away in stead of to the one right next to them on the other side of the wall, the signal goes from 2 bars in the camera app to 1 bar. That’s exactly when I start having connection issues. Power cycling helps sometimes, but not always and after a while they still tend to roam to the main unit. So let me finish by repeating the request to finally - after 4 years of considering - implement this absolutely crucial feature.

    • mhuckaby
    • 2 yrs ago
    • Reported - view

    Yes, yes, yes!

    • smcbutler
    • 2 yrs ago
    • Reported - view

    According to Eero support the issue is that hardwiring a MAC address to a specific Eero router breaks the mesh protocol and isn't something they've found a way to support. Their recommendation to hardwire the device (not always possible) or switch the device to use the 2.4G channel (which will cause it to choose the nearest mesh node).

      • billfish
      • 2 yrs ago
      • Reported - view

      smcbutler Thank you for obtaining this info! So what I find interesting about this is - I've forgotten my symbolic logic symbols, but I think that "switch the device to use the 2.4G channel -> which will cause it to choose the nearest mesh node" implies that "using the 5G channel -> will not cause it to use the nearest mesh node". How much sense does that make?? (question not directed at you, directed at eero) As to hardwiring, I've done that with as many devices as possible, but... i believe eero is in the wifi business, not the switch business. "My car doesn't work." "Take the train."

      <trying to be calm and pleasant> Again, thank you for posting.

      • MetropolisRaine
      • 2 yrs ago
      • Reported - view

      smcbutler I've tried forcing my laptop to 2.4GHz only, just to give it a shot, but my laptop won't even connect to the network after I pick "prefer 2.4GHz".

    • Flipper
    • 2 yrs ago
    • Reported - view

    My cameras are all solely 2.4GHZ, so that logic is flawed.

    • praasp
    • 2 yrs ago
    • Reported - view

    My devices are also only 2.4 GHz but I still see them connecting to farthest and weakest ones sometimes. So above guidance that you got from eero support won't work.

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