459

Assign a device to a specific eero

I was recently going through my connected device list and noticed I have some of my devices connected to an eero which isn't the closest one to it.  Wouldn't it make more sense to bind a device to a specific eero?  For example, my Ring doorbell is maybe 10 - 15 feet from the closest eero but it is connected to one upstairs and further away.  Not sure if that would cause a QoS kind of issue but for stationary devices I don't see them moving from one eero to another (Nest products, Amazon Echo, Ring doorbell, etc.)

414 replies

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    • trevororiordan
    • 4 yrs ago
    • Reported - view

    I also would like to see this happen.  Although my technical expertise on networking is very small, I do notice that when I bring my iPad upstairs, it insists on staying connected to the basement two floors away, and the signal according to the eero app is weak.

     

    I reboot the iPad, and it connects... but to the eero on the main floor (again, when there's a beacon on the top floor not 10 feet away).  

     

    Why the basement has 3 connected devices (2 of which are two floors away), the main floor eero has 20 connected, and the upstairs has zero... I guess I don't understand why the system wouldn't spread things out more?... especially when the signal strength is weak?

      • Gadget Enthusiast
      • imjoey
      • 4 yrs ago
      • Reported - view

      trevororiordan yeah I have also been seeing that same issue. My iPhone or another device will connect to a eero that’s much further away then the one it’s closest to. Doesn’t make a lot of sense. I think the Eero’s at the least need/should hand off any device to the closest unit. 

      • Drew
      • 4 yrs ago
      • Reported - view

      Thanks so much for sharing your concerns, imjoey and trevororiordan – and welcome to the Community, Trevor! Without rehashing too much of what's already been said in this thread, I just want to take this opportunity to thank you both for sharing your feedback and experience with us. While it's ultimately up to devices to decide both what access point to connect to and when to roam between eeros, rest assured this is something we're actively exploring so we can continue to make the eero experience seamless and satisfying. 

      In the meantime, we hope you'll continue to reach out to support at 877-659-2347 so we can offer whatever assistance possible for the specifics of your home network. Thanks again so much for being valuable Community members, and enjoy your weekend!

      Kindly,
      Drew, eero Community Team

      • trevororiordan
      • 4 yrs ago
      • Reported - view

      Drew Thanks so much for writing back!  Appreciate the response.  

      • diejoh
      • 4 yrs ago
      • Reported - view

      Drew Apple devices support 802.11k, 802.11r, and 802.11v to help their devices seamlessly roam from one AP to another so they’re not “sticky clients.” But Eero doesn’t support those, right? So what does Eero do instead? Nothing except blame the devices. Devices connect how they’re designed, and Eero should be designed to accommodate them, not the other way around. Other wireless solutions have implemented more intelligent ways of dropping devices once their signal is too weak so they can reconnect to a closer and stronger AP. The Eero experience won’t be seamless and satisfying until this is fixed. 

      • Happy6069
      • 4 yrs ago
      • Reported - view

      trevororiordan have you run a speed test on the devices that connect far away....I pay for 150/10......they upped the speed to 220/10......everywhere I go and test my devices, I am getting well over 200/10.....it docent matter whether it is my iPhone, iPad, iMac,TVs laptops or apple tvs....I have great signal and all in the green........I too want this figured out but the devices connect to the “best” signal at the time and place of the devises location......I am satisfied and was concerned about where they connect....but as long as I have a good signal I am fine with that...no matter which eero pro they are connected to.....the mesh is designed that way and I have great coverage over 2400sqft on both floors

    • trevororiordan
    • 4 yrs ago
    • Reported - view

    The more I think about it, I don't really mind it connecting to a beacon that is really far away... as long as the connection is strong!  But if the connection is NOT strong, why would it not try to grab onto a beacon that has a better signal?  Maybe that beacon is closer, maybe it's not, but I think for me the main issue is that the connection is good.

    • ethansen
    • 4 yrs ago
    • Reported - view

    This situation—regardless of whether or not it's the fault of the device or the router—was responsible for slow HD streaming from my media server and hiccups with airplay streaming.

    I resorted to plugging in the media server directly into the eero router, at the expense of increased throughput between the eero and the gateway, and taking my hardwired solar panels offline.

    Would love to see this get fixed.

    Drew is the Band Hopping setting in the eero beta settings designed to help this?

      • Drew
      • 4 yrs ago
      • Reported - view

      Thanks for sharing your experience, ethansen – we appreciate your thoughts here, and sorry to hear about any frustration. So, to offer a little additional context and insight from our end, I'd like to stress that devices choosing which access point to associate with is not only expected, it's intentional, and that it's not anything broken that needs to be "fixed," per se. This is a core standard that's true of all mesh WiFi systems, not just eero (although we've done a lot under the hood that distinguishes us from other systems). 

      Because devices being able to choose their own connection point is so crucial for ensuring a consistent and predictable connection, it's not quite as simple as just being able to add a toggle to the app – that said, please rest assured that the question of improving and streamlining the ability for devices of all kinds to connect consistently and smoothly to eero is something we're continually exploring, and it's something we hear loud and clear from users!

      To your question about Band Steering, that feature has more to do with encouraging compatible devices to connect with faster signals – in other words, band steering helps keep your dual-band devices on the 5GHz connection and reconnect to 5GHz more consistently when joining the network and when roaming from eero to eero. It's not really able to help with devices only needing 2.4GHz or connecting devices to specific eero units.

      We definitely appreciate you taking the time to post here, and we're glad to have you. Welcome to the Community, we look forward to hearing your other thoughts going forward!

      Kindly,
      Drew, eero Community Team

    • charcoal_square
    • 4 yrs ago
    • Reported - view

    I hope this feature is in development! It remains my sole point of frustration with the system. I have multiple eero nodes in a 3 level home. Devices automatically reconnect (when restarted) to the LAST eero they successfully connected to, not necessarily the strongest connection. This is normally transparent and not a big issue, but has occasionally caused me problems. Now, with Apple Airplay 2, it is a constant problem. Devices connected to different eero nodes have a noticeable lag which prevents them from being used for whole house music. The lag disappears when connected to the same acces point.  Control over individual eero and device pairings would fix this, in addition to the other issues commenters have noted in the thread. Thanks much!

    • bobby35ny
    • 4 yrs ago
    • Reported - view

    Look at the votes.  Customers want this feature. Why is eero sitting on this for over a year? I'm not a networking engineer so I believe eero what telling us that the device is picking the eero. I'm OK with that. But customers are have issues with that scenario. Why not help the customers problems? To tell us to reboot eeros on almost a daily basis is NOT a fix.  Make the feature work in ip reservation area. Pretty simple. 

      • Drew
      • 4 yrs ago
      • Reported - view

      Thanks for sharing your thoughts and feedback with us bobby35ny , and welcome to the Community! I'll refrain from going over and over the same ground here, and encourage you to look back over some of my previous responses here in the thread, but in short, I'd like to continue to assure everyone that this is definitely on our radar! While the path from idea to implementation isn't always as easy as we'd like, we continue to hear all your insights and examples provided, and it's super valuable for us!

      Thanks again for reaching out, we're glad to have you here!

      Kindly,
      Drew, eero Community Team

    • jamesgarvey
    • 4 yrs ago
    • Reported - view

    I was thinking about the minimal viable product for this request. Based on the prior comments, the major theme was “my device connects to a suboptimal/lower strength eero.”  What if the feature was a button that allowed you to “find stronger eero.” Then the user is somewhat removed from the equation and eero can “force” a better reassociation? 

    • truman1404
    • 4 yrs ago
    • Reported - view

    The eero system already has the capabilities to:

    1) detect every device that is connected to each specific beacon.

    AND

    2) Block any device from eero system.

    Would It be possible to block a specific device, from a specific beacon, but not block it from the entire mesh network?   Eero already knows everything that is connected to each beacon.

    It would force “the device” to find a different beacon to connect to.  The current technology employed by eero already has the ability to detect a device, & block a device, combining those technologies to make a better mesh network, would be huge step forward & fix that could be implemented in an app update.

     It might not be part of the extreamly sophisticated 4 year overhaul the engineers at eero are currently “working on”, but Drew, how awesome would it feel to write a reply that said “we updated our system with a solution that fixes this issue, we would like to thank you for your patience, and all of your wonderful feedback over the years.”

    instead of 

    “Thanks for your comments & feedback” “we value your input” “you’re super duper important to us” “we take these issues serious” “know that we’re trying” “our radar has located this issue” “technology changes take years and years to happen” “your call is very important to us” “recent changes have made health care more affordable” “don’t hang up, do you suffer from back pain” “press 2 to be placed on our do not call list”

      • bobby35ny
      • 4 yrs ago
      • Reported - view

      truman1404 That would work too!

    • Sfurse
    • 4 yrs ago
    • Reported - view

    My version of this “feature request” is that I have great signal 112mbps download speed, and my TV’s, Rokus seem tlo get only 4mbps download. Clearly can’t watch anything!  One erro has 12 devices connected while other nearby eeros only have two devices. Major problem for me....what can I do to help my devices be more distributed and to claim more of the available bandwidth?

      • Drew
      • 4 yrs ago
      • Reported - view

      Sorry to hear you're having some concerns here, Sfurse – This sounds like something we can definitely improve with troubleshooting, so we encourage you to give us a call at 877-659-2347 or email support@eero.com with the details of the situation so we can go over everything and offer some improvements for your specific situation!

      We look forward to hearing from you soon!

      Kindly,
      Drew, eero Community Team

      • rebooting dead media since 2001
      • yelahneb
      • 4 yrs ago
      • Reported - view

      Drew we've all been told that assigning a device to a specific beacon isn't currently possible. 

      If that's incorrect, please tell us how to do it. If it's true, please give this feature request a boost if possible. 

    • mkp20000
    • 4 yrs ago
    • Reported - view

    Does Powering Off Secondary Eeros work... and has the Direct Device Assignment issue been corrected?

    Apologies to any and all for tolerating my neophyte comments. In switching to a new TV/Internet/Phone company last week the new service provider installed eero mesh equipment.  This was my first introduction to the mesh network concept; never heard of it before.  Speeds are now super fast (75 TO 90 Mbps now versus 3Mbps) and the eero gives me full signal in the whole house.  But I am unable to connect my Ambient Weather Station to the system.  It appears that I need to "power off" all the secondary hubs and connect to the primary eeri.    Bought a new Ring doorbell too and need to install tonight, but based on other comments above it looks like it might require the same "power off" process and it may not stay connected.  By following this process, has anyone had success in 1) getting the device (Ring, or weather station etc) to connect, and 2) have the device stay connected?  Technically I don't understand why the power down procedure should be needed, but does it actually work.  If its one mesh that has only one network name and wifi password why would these types of devices not connect? The lengthy comments regarding the inability to assign a device to the nearest eero hub seem to indiciate that this is still an issue.  Frustrated that all this super-duper new tech doesn't work as advertised, but not surprised.  Eero, has this been addressed yet and if not who do customers get you to care? 

    • rebooting dead media since 2001
    • yelahneb
    • 4 yrs ago
    • Reported - view

    a thousand times yes!

    • rebooting dead media since 2001
    • yelahneb
    • 4 yrs ago
    • Reported - view

    Couldn't agree more. Maybe now that Amazon owns them they'll have more resources to work with...? 

    • davsmith
    • 4 yrs ago
    • Reported - view

    I'm afraid I agree with wonderdadto4's comment that as much as I love my eeros I couldn't possibly recommend them to anyone I know because of the fact that my devices/machines continue to connect to the wrong node.  My desktop, xbox and TV are getting 8Mbs from the eero across the house, when they get 50Mbs when I shutdown that node and they connect to the node in the same room.

    I'm wondering if this isn't a feature request so much as a bug that Eero needs to fix.

    • DanB4me
    • 4 yrs ago
    • Reported - view

    Another voice agreeing with what’s being said here. Devices far too often connected to distant nodes. I have a 2 level home, 2600 sf per level. 4-5 Eeros providing coverage. I recently switched to 2 orbis, a base and a satellite. Good coverage scross the two levels with devices attaching where you would expect. In this case, less is better.

      • Happy6069
      • 4 yrs ago
      • Reported - view

      DanB4me the orbit are not true mesh.......everyone I have spoken to about them have gone back to eero.......I am. glad I did not go that route.....they just did not seem as good as the eero.....full 220/10 in every corner of my 2-story 2400sqft house....no issues except for my 2.4gHz Nest Doorbell not connecting to a 2.4gHz band it is designed for

    • reallove
    • 4 yrs ago
    • Reported - view

    Great to see this request in here too! My Chromecast stubbornly connects to an eero that is one floor up, some 30 feet away, instead of the one sitting literally 3 feet from it. Would love the ability to "pin" devices to specific eeros!

Content aside

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